Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Written by the business, not verified by us.Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage. Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.I highly recommend Henry Meds. I’ve been a patient for over 18 months and the process has always been smooth. I trust the Nurse I see and she’s always open, honest & knowledgeable.
Your thoughtful review means a lot to us! Providing a seamless and positive experience is always our goal, and we appreciate your feedback.
I have ordered glp-1 for years through this company. Last year I entered a contract with them for a year to get a price break. Big mistake. I received multiple automated emails from them that my contract was expiring this year and to go to the patient portal to update or they would automatically go month to month and charge original higher price. I emailed and called them MANY times that I didn’t want to go month to month and they completely ghosted me. I have no doubt it was as to start charging my account the amount for month to month price. When I emailed the 6th time the site kept wanting me to verify my email address and I couldn’t get through to them at all. I finally filed a complaint with the BBB and within minutes I received a email that I wouldn’t be charged further. It took this for them to do the right thing. This is a horrible company-please be forewarned
Thank you for your review. We take all feedback seriously and will carefully review any concerns you’ve raised to improve moving forward. We’re sorry for any frustration this may have caused.
Theresa is very easy to talk to & ask questions. She provided a some excellent suggestions about my regimen which I really appreciated. Theresa is very focused at our meetings & listens to every thing said. Thank you Theresa.
We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.
very knowledgable with process. took care of what I needed
Thank you for your 5-star review! We truly appreciate your support.
Dr Jake was great! He talked with me about my goal weight and what to expect realistically. Very personable and my meds will be here tomorrow. Just an easy experience all around.
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
Henry Meds was a complete waste of money. They send the medication in a single vial meant to last two months, which is a terrible setup for first-time users. It makes dosing confusing, and I ended up injecting more than prescribed and got very sick. I paid $550 total ($249 + $299) and lost only 2 pounds in two months. There was zero appetite suppression - it honestly felt like I was injecting water. When I reached out, their only solution was to keep going and increase the dose, instead of addressing the fact that the medication clearly wasn’t working. This feels like a business model that profits from people trying it for a couple of months with little to no results. I would strongly caution anyone considering this.
Thank you for your review. Henry Meds exclusively relies on compounded medications from a network of licensed 503(b) and state board of pharmacy licensed 503(a) compounding pharmacies across the US. We understand that not every treatment works the same for everyone, and we're truly sorry when our patients don't see the results they were hoping for. We encourage scheduling a follow-up visit with a clinician to explore alternative treatments that may work better for you.
Application process: 10/10 -Application asks for normal identification, a debit card, and simple health history. -Videocall was very quick, basically asking the same questions that was on the application process. -Processing of medication is quick and gives you proper updates. Advice in Regards to Maintaining Health: -This specific medication for weight loss has been available, from what I remember, since 2017. Therefore, as doctors and medical providers, I expected that there would be additional information about how to counteract side effects in relation to the pancreas, the liver, the gallbladder, muscle tissue, bone density being negatively affected. The woman who did my video appointment said there is none, besides working out. I would expect that someone in this field with extensive experience in prescribing out the meds and knowing the side effects would also give supplemental instruction. It is off putting that there is “none.”
Thank you for your feedback—we’re glad the process felt smooth. We encourage you to schedule a follow-up appointment to discuss any concerns and receive more guidance. Our team is happy to help coordinate if needed.
Just restarted after pausing my subscription for a few months. Easy process and was able to set up a fast appt with my provider who reviewed my history/progress/concerns. Provider approved me to restart and cus svc quickly followed up with a guide plan and tracking info for the meds. No problems experienced
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
The Dr is wonderful to work with. Everyone is attentive and personal.
Thank you for your kind words! We’re so glad to hear you had a positive experience.
I have been rescheduled three times because of supposedly three emergencies. No calls have been returned. One email only has been returned. No one monitors the calendars. This is bullshit.
We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.
I moved and tried to change my shipping address for my medication. I keep getting a message that I have to contact my health care team at Henry Meds to change my address. I have been trying for weeks by calling, emailing, online messages, Facebook comments and messenger. Every time I call their phone number its an answering service. No one from Henry Meds is responding to any form of communication.
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at [email protected].
It is difficult sometimes to get through on the phone I must say but when I do get through I am connected to people who genuinely want to help me. It is always a pleasure dealing with this company.
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at [email protected].
The help I receive each time I call is excellent!!! My PA is superb and so helpful. Was a mixup and he immediately contacted people and took care of it! Very supportive personal and positive!!!! Thank you
Thank you for taking the time to leave a 5-star review!
I am very pleased with my video chat with the doctor at Henry meds. she was very professional, very friendly,and asked a lot of the right questions. I got a lot of my questions answered as well
Thank you so much for taking the time to share your experience!
I continue to be impressed with the knowledge and professionalism of the Nurse Practitioners and Physician Assistants I meet with for appointments.
Thanl you for taking the time to leave a 5-star review!
Henry Meds has been withdrawing money from my HSA account for over a year without my knowledge. I have contacted their fake phone number 3 times without any response. Calling them is futile, as the “answering service” contends they cannot connect me with a human. They are complicit with theft and won’t engage with me.
We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.
I will give a different score based on my next serving of your product. Right now I am not happy at all . I signed up in August of 25 and have only lost 2 to 4 pounds during this time. The dosage was so small as to not hav been effective at all! Now they have increased the dosage and twice ss week which should result in better results, I will review again when I get my next notice for the Semiglutide.
Thank you for sharing your feedback. If you're not seeing the results you'd hoped for, we encourage scheduling a follow-up appointment with your clinician, which is included in your subscription. We offer multiple treatments, and our providers are committed to helping you find the right solution. For any further questions or to schedule your appointment, please contact us at [email protected].
Henry Meds and their associates are easy to do business with. I have always felt supported and heard when expressing concerns. Everyone I have talked to has been very professional and always able to answer any questions I have. It is a pleasant healthcare experience and I'm super happy with my results.
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
The ozempic was delivered and it was not at all refrigerated. The ice packs were the same temperature as a hot spring day in Texas. I have called three times and left three messages for return calls and I just sent my third email. I can't get a new shipment nor an acknowledgment that it's ok to take hot ozempic now chilled. I just want to use the $300 investment every month. Yikes. Read reviews.
Thank you for bringing this to our attention. At Henry Meds, we take all feedback seriously and aim to address concerns as quickly and thoroughly as possible. After reviewing this matter, it appears that a member of our team has since connected with you and worked to resolve your concerns. If there’s anything further we can assist with, please feel free to reach out to our support team—we’re here to help.
Stefanie listened and showed care to my concerns and discussed with me things I didn’t realize to make sure I stay healthy.
We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.
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