Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Written by the business, not verified by us.
Is Henry Meds legit?
Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage.
Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.
I truly like my NP, Marcy Vigliotti. She seems to sincerely care about my wellbeing and whole experience. Frequently, the syringes don't seem to be very sharp. This makes the injections hurt quite a bit. I'm boarderline needle-phobic and I don't need this kind of complication. GLP-1 is working for me so I don't want to change, but I wish the quality of the syringes was better. I realize this problem is that of the pharmacy, but I believe Henry Meds can have an influence on the supplies sent with the meds.
Reply from Henry Meds2026-03-25
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at [email protected].
Been a member for couple years now and attempted to contact them a week ago today with no response after multiple messages sent since then with no reply. There automated email says 48hrs typical response but its been a week! They respond to the reviews on here faster than they do actual emails of paying clients. And when you try to call you just sit on hold with no answer.
Update they will respond to this review within hours asking for more info but wont answer the phone it cuts out after being on hold and tells you to call back later, and still wont respond to now the multiple emails i have sent over the past week.
Reply from Henry Meds2026-03-26
To help us look into this further, we’ve requested a bit of additional information. You should receive a message from Trustpilot shortly—when you do, please take a moment to share the details requested. We really appreciate your help and the opportunity to get this resolved for you.
I have had a great experience with Henry Meds! The staff is amazing and very helpful. I feel like all of my questions and concerns are answered. Refills are super easy and I really appreciate being about to track my progress on their web portal. Highly recommend Henry Meds!
I have used HenryMeds for three years now for GLP-1. I am extremely satisfied with their service. There are cheaper services, but I hesitate to switch because HenryMeds has always delivered what they promised. I have had a few hiccups, but it just took a phone call to the company to rectify the problem.
Reply from Henry Meds2026-03-24
We’re grateful for your support and for sharing your experience! Providing excellent service is our top priority, and we’re thrilled to hear we delivered on that.
I have been with Henry Meds oft and on for about two years working on weight loss. I have lost a total of 62 pounds. They have been amazing and I personally have had a couple of money glitches and they helped me by putting my subscription on hold and I couldn’t say nicer things about them.
Just terrific!
Reply from Henry Meds2026-03-24
Your feedback means the world to us! We’re so happy to hear that you had a great experience and felt well-supported.
Absolutely terrible, they send you a larger dose right away. Claim they made a mistake and bump your cost up or you have to have the lower dose. After about the first 3 vials they send you basically water in a glass bottle (it doesn’t work anymore) so they can get you to increase your dose. Then they’re extremely over priced $500 for not real GLP-1. It’s only 1 vial for every 2 payments of $249. I have sent the medication off to a lab to test what’s actually in it!
I have tried to get my 11 month refunded but now they won’t message me back. They said once they receive 10 payments for 5 vials they won’t take anymore money. I also changed my credit card for the second time and deleted the one they took payments from for the second time. Yet they pulled it back on the website even tho I deleted the credit card information.
Reply from Henry Meds2026-03-24
We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.
I’ve had a really positive experience with Henry Meds over the past year. From the initial assessment to where I am now, the entire process has been smooth and supportive. The medical team and staff genuinely listen to my concerns and take my personal goals seriously, which made a big difference for me.
I was definitely skeptical at first, and while I initially thought the cost was a bit high, it’s turned out to be well worth the investment in my overall health. Over the past year, I’ve lost nearly 30 pounds, and I feel much better physically and mentally.
Overall, I’m really glad I decided to give it a try.
Reply from Henry Meds2026-03-22
We appreciate your kind words! Our team works hard to provide great service, and it’s rewarding to hear that we met your expectations.
If i could leave a negative star review i would..I was told by Dr to contact customer service bc i could not make up my mind . And quite frankly was rushed off the appointment.. but she went ahead and put it in for the pill form.. I tried contacting customer service eight times.. only once getting through just to be cut off in the middle of our conversation.. my whole morning was consumed by sitting on the phone on hold for hours... Emailed for help no response.. here it is what 5 days later and I'm starting out at 6:00 a.m. trying to get this taken care of..because that is really what i want to do on my time off...no one has reached out to me..
Reply from Henry Meds2026-03-20
We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.
I like this product with the goal to drop some LB and manage it. Henry Meds services and support are really good. They do care about health condition and always ready for having appointments if any questions and concerns. I lost 14 Lb (started from 3 Units in September, 2025 - by January 24 Units) .. great result and no side effects.
Reply from Henry Meds2026-03-22
We appreciate your kind words! Thank you for taking the time to share your thoughts.
Since starting my glp-1 meds in Debussy of 2025 I couldn’t be happier! It’s been a slow and steady process, about a half a pound to a pound a week. There have been a few times when I plateaued a little but with help from my providers and a little adjustment on my dosage it didn’t take long to get back on track. I’ve been following a very easy liberal diet with lots of protein and ensuring I get plenty of exercise. I couldn’t be more happier with the results and Henry Meds!
Reply from Henry Meds2026-03-19
Thank you for your kind words! We’re so glad to hear you had a positive experience.
Began charging my card 6 months later without authorization
Update: Customer service contacted me and offered to refund the charges. Unfortunately, now the refund needs to go through the credit card dispute process. While their willingness to refund the charges is reassuring, the fact that they began charging me without authorization and that I had to dispute the charges before getting a response is not.
Things were fine while I was using their product; however, I canceled in 2025. Confirmed via phone. Charges began appearing on my credit card in January of 2026. I contacted them about the charges multiple times. I finally had to dispute the charges through my credit card company.
Reply from Henry Meds2026-03-19
We've requested more information to assist you further. Trustpilot will send a request for additional details—please respond at your earliest convenience. Thank you!
Mochi Health
Ivím Health
TrimRx
Embody
MEDVi
Fifty 410
Remedy Meds
Eden