Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Written by the business, not verified by us.Henry Meds (henrymeds.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the medical staff is exceptionally knowledgeable, professional, and always ready to listen carefully to personal health concerns and questions. People also appreciate the smooth and straightforward consultation process, noting that virtual appointments are entirely hassle-free and very easy to manage. Some reviewers were not happy with customer support, stating that it is often extremely difficult to get through on the phone or receive timely replies. A few customers additionally reported frustration regarding communication gaps during recent provider transitions, along with confusing instructions for managing medication dosing.
Auto-generated from all reviews of this business. For reference only.他们已经四个月没有理睬我试图预约我的药物补充，但仍然每月向我收费。我打电话、发电子邮件、在他们的在线系统中发送票证、通过他们的应答服务留言。不要与他们一起工作。
Thank you for sharing your feedback. We regret that your experience fell short of expectations, and we’ll use your comments to help us make improvements moving forward.
作为一名重症监护护士，我非常犹豫，经过广泛的研究和验证，我和妻子都从亨利的开始。我的妻子减掉了大约 40 磅，并且一直保持着，我减掉了 30 多磅，但是由于一些预定的手术，我不得不停止用药，每次我开始恢复时，就像回到我的医生办公室，说好吧，我们如何再次开始治疗。一路上，我可以在需要时随时与我的医生进行视频聊天预约。 Henrys 不是这些在线公司之一，您无法理解其任何员工或客户服务代表，因为海外电话连接不良，外国口音加剧了这种情况，或者唯一的沟通只能通过手机应用程序进行？谢谢亨利， 怀着敬意和感激之情， 托马斯和丽莎 P.
We love hearing about positive experiences! Thanks for sharing your feedback.
收到一封电子邮件，我需要与提供者预约以继续治疗。预约安排页面在网站上不起作用。几天来我一直在努力让别人给我回电话。我的药物用完了，无法预约领取。我已发送支持请求电子邮件并多次致电但没有回复。该客户服务不存在。
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Henrymeds 是迄今为止我接触过的最阴暗、反应最迟钝、最不道德的医疗组织之一。首先，他们在没有与患者会面的情况下就发放药物。他们开出未经 FDA 批准的药物。他们有一个电话银行，病人可以在那里留言——连续几周都没有回复。当他们最终做出回应时，他们会采取旨在延迟与医疗提供者进行任何互动的策略。这是一个笑话。令人难以置信的是，一旦他们向我的信用卡收取费用，客户服务就几乎不存在了。我有一个朋友经历过非常类似的问题。至少可以说非常令人沮丧。
Thank you for sharing your thoughts. We regret that your recent experience didn’t meet your expectations. Your feedback is important, and we’ll work hard to make any necessary improvements.
与医生会面和聊天很容易，在我的处方发送给我后，甚至无法在我的门户网站上与她沟通。 3 个月后，通过电子邮件联系支持团队，发现博士已不再在公司工作。 发送的药物效果很小，而且我几个月前就从我的医生那里服用了这种药物。在我和我的医生一起服用药物的第一个月，我减掉了 10-15 磅，使用这种药物我可能减掉了 4 磅？每次服药时，我的肋骨区域也开始感到奇怪的疼痛。我会对这家公司以及他们通过谁向您发送药物非常谨慎。请做你的研究。
Thank you for your review. Henry Meds offers access to compounded medications, which are made in State Board of Pharmacy licensed 503(a) Compounding Pharmacies, or 503(b) Outsourcing Facilities. We are always happy to assist in scheduling a follow up visit with a clinician, who may be able to tailor treatment to help any patient who isn’t seeing the health results they are seeking. Anyone who needs assistance or to schedule a follow-up visit can contact the care team at [email protected].
支付了我的第一个月的费用。 UPS 延误了药物治疗。从来没有收到过。即使我这样做了，我也会把它扔进垃圾桶，因为它离开药房或仓库超过三天，无论它来自肯塔基州。非常失望，甚至没有收到我从未收到过的药物的退款
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The practitioner was 13 minutes late to my first appointment. She apologized and once on the call did fine. If I was conducting a first meeting with a new client and was 13 minutes late without notifying them I would be fired. I was disappointed.
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
Company is horrible with communication. Signed up and heard nothing for a week. Submitted a ticket and heard nothing. Then got notice prescription was entered for me but not with the right medication. Submitted another ticket. Called customer service and talked to an agent who said someone would contact me. Never heard from anyone and RX i don't want is on its way. So I'm out $170 for something I never wanted. Horrible customer experience.
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When I initially began utilizing your services, I was highly impressed by the organization's responsiveness and thorough explanations. Unfortunately, there has been a noticeable decline in communication efficiency and client support recently. Navigating essential tasks—such as coordinating medication adjustments or reaching a healthcare professional—has become exceedingly difficult. Currently, calls to your contact number result in my information being taken by an assistant to open a ticket, but these inquiries consistently go unanswered. Furthermore, submitting tickets independently through the client portal has yielded no follow-up or professional contact. Clear and reliable communication is vital for patient care and client retention. I strongly urge management to address these operational bottlenecks so that clients can receive the timely support they require.
Thank you for your review. We take all feedback seriously and will carefully review any concerns you’ve raised to improve moving forward. We’re sorry for any frustration this may have caused.
Impossible to reach customer service. My subscription refills are not being filled. I submitted four times to their online forms, and called twice. When I called (both within posted biz hours) I got an answering service who said all they can do is submit another ticket. Left phone number and email, with no response. Six attempts to contact customer support have been left unanswered. If you can get your meds elsewhere, I’d suggest it.
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There is a long delay on customer service responding to concerns. I was on the glp1 pill for 2 months, with a dosage increase. I submitted a request to customer service a week ago expressing my concerns and a new appointment. Have yet to hear back. During the 2 months I have been on the pill, I have seen absolutely no results . There is only one more increase that they would approve if I were able to get a response from anyone at the company. Not worth risking another $537.00. Spend your hard earned money somewhere else where you may get to see results, because this isn’t it. I cancelled my subscription today.
Thank you for your review. We’re always sorry when unexpected issues come up and will do our best to resolve them. Our Care Coordination team is available to assist you at [email protected].
I've been a Henry Meds customer for more than a year. I had a great experience until recently. My card was charged, but my prescription was not sent. I called and left messages with their answering service, sent messages through the patient portal and emailed support...about a dozen contacts within a week. I still have gotten no response. My quarterly blood work is also past due because Henry Meds has not sent the paperwork. It's like they broke up with me, but still charging me for services and products NOT being supplied. Seems fraudulent and criminal. Henry Meds made a bot response to this review to email them at their support email address. I sent multiple emails to that address prior to this review with NO RESPONSE. Their bots work, but their support team doesn't seem to. Henry Meds finally emailed me after a week of calls and messages. They admitted their error, refunded my charge for product-not-recieved, and renewed my prescription. In the end, they did the right thing. The week of non-response was frustrating to say the least. Hopefully, things are back on track now.
Thank you for your review. We’re always sorry when unexpected issues come up and will do our best to resolve them. Our Care Coordination team is available to assist you at [email protected].
Quick easy and affordable. Communication was quick and prompt.
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
I’ve used Henry vs Meds for weight loss and feel confident in their care. I had surgery so took a long break, but am back on it again. It has been successful for me and I’ve lost over 30 pounds so far. I do keep the anti nausea pills in the cabinet and use them once in a while. Thanks for making my life better with a safe weight loss.
Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.
Very poor customer service. I haven’t gotten my refill although they charged my credit card almost a month ago. When I call I get an answering service & NO ONE gets back to me. I’ve also tried chat. Nothing works! I’m going to contact the state attorney general this week. Stay away from this company!!!!
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Not honest about cost at all. Ended up charging me $600 per vial which only lasted 6 weeks based off what the provider told me to take. Way over priced and not good customer service
Thank you for sharing your experience. For transparency, you can review our Terms of Service and current program pricing anytime at https://henrymeds.com/legal/terms-of-service. If you need help or have questions, our team is happy to assist at (909) 787-2342.
I'm not able to schedule an appointment with a provider since they do not have an appointment slot, I'm about to run out of medication. I reported the fact that I'm about to run out of medication while waiting to speak to a provider to review and renew my prescription. I have not gotten a respond back.
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I have refill questions for Henry Meds but get no response from them when I reach out. I have left over five messages to their "support staff team" and have yet to get a live person to talk to or even an email response (there is literally no way to make appointments without talking to someone). This has a very scammy feel and I'll have to look elsewere if this does not resolve asap. **update - Henry Meds "replied" to my review by providing the same email address that they are not monitoring and do not respond to. Useless. This place is DEF not what it used to be. Avoid and take your business elsewhere.
Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at [email protected].
It took six weeks, and a canceled appt to finally get an appt. It took days to actually speak to a provider. I was told the appt was 7am. When I finally got help she figured out it was West coast time. I got 4 messages my application was incomplete. When I actually spoke to human beings they were terrific. Same for the counselor.
Thank you for your review. We take all feedback seriously, especially negative feedback, and use it as an opportunity to make improvements. We appreciate you taking the time to share your thoughts, and we’re sorry this was not the experience we want any patient to have with Henry Meds.
Thank you for the 5-star review!
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