About Hinge Outlet
Data updated- Website
- hingeoutlet.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (17/17)
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About this business
We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...
Is Hinge Outlet legit?
Hinge Outlet (hingeoutlet.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website design, noting that it is very easy to navigate and find the exact specialty parts they need using helpful measurements and clear descriptions. People also emphasize the exceptional quality of the items received, explaining that the products function smoothly and are delivered promptly without any issues. However, some people mentioned experiencing frustrating delays in receiving their shipments or encountering unexpected issues with order fulfillment and missing items. A few reviewers also noted receiving incorrect quantities or struggling to get helpful responses from customer support when trying to resolve problems.
Auto-generated from all reviews of this business. For reference only.What people say
My BEST online experience
My new home has interior doors, that shut hard and 2 won't even latch. I used your hinge cosmetic covers as spacers correct poor factory alignment and operation! I also forgot to do an address change when I ordered them, And USPS sent them back the same day they received I called Hinge Outlet, and explained . They sent them back to the correct address NO CHARGE. Can't beat that!!!
They have a good product .
Ease of ordering and prompt delivery.
Good variety and easy to order.
Company got back to me right away after…
Company got back to me right away after sending an email to them
Excellent customer service
Excellent customer service, quality product and friendly communication.
immediate service and a perfect product.
Still haven't gotten the stuff I ordered and can't actually communicate with a human.
A full month later and the thresholds I ordered still haven't even shipped. They still show as in stock on the website and the emailed responses say they will fulfill and ship orders within 1-3 business days but no updates on when this specific order will be fulfilled. Just don't order anything time sensitive because they don't ship your stuff out and the emailed responses are just form responses. *Edited to add* They have not offered an opportunity to cancel the order in the in two form email responses I've gotten and all items I ordered show as in stock and available to ship on their website as of June 5th at 8am despite their response describing manufacturing delays.
Reply from Hinge Outlet2026-06-05
Todd, it appears we have been communicating to you regarding the delays with your order and provided you with the opportunity to cancel this if you were unable to wait. We can still cancel. We are working with our suppliers to get these back in stock as quickly as possible, but there have been some manufacturing delays. Feel free to reach out to us at [email protected] or 888-250-8133. Update: It does look like our team reached out to you again today to discuss a resolution. We do apologize again for any inconvenience the delays have caused.
Ordered some more stainless powder…
Ordered some more stainless powder coated hinges. Just what I need, here in the deep south. Easy ordering from my phone.
They showed me exactly the thing I…
They showed me exactly the thing I searched for. None of the other popular websites do this. It was just hinge screws in a slightly longer length. HingeOutlet is now at the top of my bookmarks. Thank you !
Easy to order hard to find hardware.
Came super scratched up and damaged
Came super scratched up and damaged. Need better quality control
Reply from Hinge Outlet2026-06-03
The Thermatru hinges your ordered do come packed in bulk direct from the manufacturer. We always inspect the hinges though before they go out and the Oil Rubbed Bronze ones do have what appears to be scratches in them, but are typically part of the rustic finish. We are one of the only retailers you can buy these from online at this time though. If you received something banged up and are not happy though, feel free to reach out to us and we will get you taken care of right away. You can email us at [email protected].
Customer rep very helpful
Hinges don’t reverse but marketed as they would…
Bought hinges that said they were reversible can’t get them to reverse. They sent me a note saying they would reverse. I had a friend try it. They couldn’t get it either …so far waste of my money for 2nd door.
Reply from Hinge Outlet2026-06-01
Colleen, the hinges you ordered are completely reversible. I have done it thousands of times with those hinges personally myself. You do need to knock out the bottom decorative cap, and then knock the pin out to reverse them though. We will call you to walk you through everything.
You guys got everything.
You guys got everything. The first and usually the last place I look,
Shipping takes way to long
Reply from Hinge Outlet2026-06-03
We ship the vast majority of our orders the same day or next business day after the order is placed. Sometimes, we do run into inventory issues though and communicate those out right away. We apologize if you had a bad experience with us but we are always striving to make sure our inventory reflects demand with the thousands of products we stock and sell.
Easy to navigate web site and accurate…
Easy to navigate web site and accurate search engine
Perfect solution for my pool fence gate…
Perfect solution for my pool fence gate latch issues.
The process seems smooth but at check…
The process seems smooth but at check out it said I could unlock a 20% savings by clicking but then it appeared that would be adding $40 to my order very unclear. So I didn’t try to get the offer because it seemed like that was just going to charge me.
Reply from Hinge Outlet2026-06-01
The offer does give you 20% off a gift card we offer at the end of your purchase. We appreciate your feedback and will look into our verbiage of the offer.
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