The Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Written by the business, not verified by us.
Is Infinity Hoop legit?
Infinity Hoop (infinityhoop.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. People genuinely love using the fun hoop products and find the daily workouts both engaging and effective for their fitness routines. Customers frequently praise the support team for being exceptionally helpful, kind, and quick to resolve missing parts or sizing issues.
Some reviewers were not happy with occasional shipping delays, missing items, or receiving the wrong size in their initial orders. A few consumers also mentioned experiencing difficulties getting timely responses or satisfactory solutions when reaching out for customer assistance. Others noted that the equipment could occasionally bind up or be much louder than expected during use.
Auto-generated from all reviews of this business. For reference only.
Great customer service!! I didn’t realize the Infinity Hoop came with a subscription service, but when I was automatically charged and reached out for help, customer service was amazing! They responded right away, canceled my subscription, and issued me a refund for the subscription service. They also gave me a $15 credit to use in the future. Thank you!
Reply from Infinity Hoop2026-08-13
Hi Micah,
We’re so glad our team was able to make your experience a positive one! It’s great to hear that your membership concern was handled quickly and that you were happy with the resolution.
Thank you for recognizing our customer service team. We truly appreciate your support!
– The Infinity Hoop Team 💜
I got the Infinity Hoop and I love it! Down a pants size, but haven't been using it as much as I should, so I can imagine what it'll do if I put in the work!
About a month after ordering it, I got a charge on my card for the Infinity Community which I was not interested in being a part of. I emailed them and they immediately rectified it, refunded my money and apologized for the misunderstanding.
Reply from Infinity Hoop2026-08-13
Hi Melanie,
Down a pants size already is such an exciting win! We’re thrilled that you’re loving your Infinity Hoop and feeling motivated to see what more consistency can bring.
We’re also happy our team was able to quickly take care of your membership concern and make the process easy for you. Thank you for sharing your experience, and keep up the great progress!
– The Infinity Hoop Team 💜
The product worked great. There was a error and I was billed for something I didn't know I signed up for. However they corrected it swiftly, I highly recommend them.
Reply from Infinity Hoop2026-08-13
Hi there,
We’re happy to hear the product is working great for you! We’re also glad our team was able to quickly address your billing concern and leave you with a positive experience.
Your recommendation means a lot to us. Thank you for your support!
– The Infinity Hoop Team 💜
When I was accidentally overcharged, a quick email got the problem fixed the same day.
Reply from Infinity Hoop2026-08-13
Hi Timothy,
We’re glad a quick email was all it took to get everything sorted out for you! Fast and hassle-free solutions are exactly what we aim for.
Thank you for taking the time to recognize our team!
– The Infinity Hoop Team 💜
I had an issue with billing and Kristine handled it immediately. Thank you much
Reply from Infinity Hoop2026-08-13
Hi Morgan,
We’re happy Kristine was able to step in and take care of your billing concern right away! We’ll make sure your appreciation gets passed along to her.
Thank you for recognizing Kristine and sharing your experience with us!
– The Infinity Hoop Team 💜
Customer service is great!! They responded quickly and went above and beyond to help me!!
Reply from Infinity Hoop2026-08-13
Hi Crystal,
Going above and beyond is exactly what we love to hear! We’re so pleased our team responded quickly and made sure you received the help you needed.
Your kind words mean a lot to us. Thank you for recognizing our team!
– The Infinity Hoop Team 💜
Great low impact workout! Takes some getting used to but it is lots of fun and ya definitely break a sweat and feel the burn!
Reply from Infinity Hoop2026-08-13
Hi Michelle,
We love hearing that you’re having fun while still feeling the burn! It can definitely take a little practice to find your rhythm, but that’s all part of the journey.
Here’s to more fun, sweaty workouts ahead! 💪✨
– The Infinity Hoop Team 💜
Contact customer service with an issue on a Saturday morning. Within a hour or so I received a response back and they took care of the issue immediately
Very impressed! Haven't had a chance to get into a routine yet with the hoop, but I'm enjoying it
Denise
Reply from Infinity Hoop2026-08-13
Hi Denise,
We’re thrilled our team was able to jump in and resolve your concern so quickly, especially over the weekend! It means a lot to know our service left such a great impression.
We’re also happy to hear you’re enjoying your hoop so far. Have fun finding the routine that works best for you!
– The Infinity Hoop Team 💜
I love my hoop. I don't use it as often as I would like, but I am moving and plan to use it more in my new place.
Sadly, I didn't realize I would be charged for an ongoing subscription. My customer service Representative resolved it immediately for me. I really appreciate that. I didn't have the money in my account for it.
Reply from Infinity Hoop2026-08-13
Hi Cecelia,
We’re so glad to hear you’re loving your hoop and planning to make it part of your routine again after your move!
It’s also great to know our team was able to resolve your membership concern right away and make things a little easier for you. Thank you for sharing your experience, and we hope you enjoy hooping in your new space!
– The Infinity Hoop Team 💜
You were quick to respond to my emails without any hesitation.
Thank you so much
Reply from Infinity Hoop2026-08-13
Hi Janette,
We’re delighted our team was able to get back to you so quickly! Making sure our customers receive timely support is always a priority for us.
Thank you for your kind words and appreciation!
– The Infinity Hoop Team 💜
First I want to go ahead and say that I love my infinity hoop and I use it everyday! Also i want to say that i really really appreciate the help that i received from the infinity hoop customer service representative Richard. I had a charge on my credit card that i had a question about and I wanted it removed. Richard cleared everything up and explained to me what happened. Im very thankful for the great customer service i received from infinity hoop.
Reply from Infinity Hoop2026-08-13
Hi Shannon,
We love hearing that your Infinity Hoop has become part of your everyday routine! 💜 We’re also so glad Richard was able to answer your questions, clear everything up, and provide the support you needed.
We’ll be sure to pass your appreciation along to him. Thank you for being part of the Infinity Hoop family!
– The Infinity Hoop Team 💜
I had an item not arrive with my package. I emailed customer support. Kristine was amazing. She helped me gt my missing item and was in constant communication with me.
Reply from Infinity Hoop2026-08-13
Hi Megan,
We’re so happy Kristine was able to help get your missing item sorted out! 💜 It’s especially great to hear that she kept you updated throughout the process so you always knew what was happening.
We’ll be sure to share your lovely feedback with Kristine. Thank you for recognizing her efforts!
– The Infinity Hoop Team 💜
Thank you for my Infinity Hoop and follow up assistance.
Thank you for my Infinity Hoop, and for ensuring that I will be reimbursed for being charged for the purchase of a subscription in addition to the hoop, which I did not know had taken place.
Your help is much appreciated.
Reply from Infinity Hoop2026-08-13
Hi Deb,
We’re glad our team could help get everything sorted out for you! It means a lot to know you felt supported and appreciated throughout the process.
Thank you for choosing Infinity Hoop and for sharing your experience with us!
– The Infinity Hoop Team 💜
Do not order expecting ability to return. They do not cover and the cost is immense. They’ll offer you a 30% refund only. Customer service is good though! Quick to respond and I accidently left a subscription active upon purchase. I realized the same day as billing and they refunded and cancelled this for me. So many companies only care when they’re selling you. Therefore, I’d say, being a small company, they actually care about their customers and provide good quality products.
Reply from Infinity Hoop2026-08-13
Hi KH,
We really appreciate your honest and balanced feedback. While we understand the return cost wasn’t ideal for you, we’re glad our team was able to respond quickly and take care of your membership request right away.
It means a lot to hear that you felt genuinely cared for and had a positive experience with both our team and products. Thank you for sharing that with us!
– The Infinity Hoop Team 💜
Big positives all around I love the hoop As much as the…
I love the hoop As much as the customer service.
Reply from Infinity Hoop2026-08-13
Hi Samantha,
We absolutely love hearing this! 💜 Knowing you’re just as happy with the support you’ve received as you are with your Infinity Hoop means a lot to our team.
Thank you for your support and for sharing the love!
– The Infinity Hoop Team 💜
I contacted customer service because I received the incorrect size sweat belt. Even though I am still waiting to receive the corrected item; the responses from Rose were timely and very much appreciated. Once I start my journey I will be sure to update my review.
Reply from Infinity Hoop2026-08-13
Hi Kia,
We’re glad Rose was able to provide timely and helpful support while getting your sweat belt issue sorted out! We’ll be sure to pass along your appreciation to her.
We’re excited for you to receive the correct size and begin your journey. We’d love to hear how it goes!
– The Infinity Hoop Team 💜
My hoop was a tad too small I reached out to ask for extra links, they responded within the hour and sent me extra links free of charge. They were very friendly, customer oriented, and fast.
Reply from Infinity Hoop2026-08-13
Hi K.M,
We’re so glad our team could get those extra links out to you so quickly! Making sure your hoop fits comfortably is important, and it’s wonderful to hear you felt well taken care of throughout the process.
Thank you for your kind words about our team, and happy hooping!
– The Infinity Hoop Team 💜
Hi Taylor,
What an amazing compliment! We’re thrilled that our customer service left such a great impression on you.
Thank you for your support and for taking a moment to recognize our team!
– The Infinity Hoop Team 💜
Rose was able to help me very quickly and exceeded my expectations! I’m very thankful for this company and their commitment to customer service!
Reply from Infinity Hoop2026-08-13
Hi Katie,
It’s wonderful to hear that Rose exceeded your expectations! 💜 We’ll be sure to share your kind words with her. Knowing you felt supported and well taken care of means so much to our team.
Thank you for your trust and appreciation!
– The Infinity Hoop Team 💜
I truly do love the hoop. It’s so much better than running, which is so bad on your joints by the way! This is a really great way to still get a really good workout in. I’m a mom of three with no time to spare.
I’m giving it four stars instead of five for one reason. The videos. I really do appreciate the yoga stretching videos, but when it said beginner video I expected a video on placement of the hoop, and what way do you get the ball to start moving. An example of this-I put the hoop on, and was rotating my hips. The ball still wasn’t going around. I figured it out after messing with it for a couple days that the main way you get it to go around is through your legs. It’s a combination of your legs and your core. In conclusion, I feel like the first video you do should really be explaining the hoop and tips on how to get it going good. Obviously it’s going to take practice at first for anyone, but it would’ve been nice to know as a guide. I actually ended up canceling my community hoop membership because even though they had good recipes, they didn’t have enough recipes for all the days of the week, and they didn’t have this large variety of videos either especially for beginners. I felt like I was being robbed when I got charged $39.99. The subscription just simply is not worth it for me. I can look up recipes online and track things myself. I don’t need an app to do it.If there were more of the videos then I would consider getting it again, but then think twice because it is $39.99.
ALSO, one more thing I want to add about the videos. I really like the workout video to the 80s music. I really wish they did some more of those types! Not just 80s, but many different kinds with a workout!
Reply from Infinity Hoop2026-08-13
Hi MM,
We really appreciate you taking the time to share such detailed and thoughtful feedback! It’s wonderful to hear that the Hoop has given you a fun way to fit exercise into your busy schedule.
Your suggestions around more beginner guidance, workout variety, and community content are incredibly helpful, and we’ll make sure they’re shared with our team. And we love hearing that the 80s workout was a favorite!
Thank you for helping us understand what could make the experience even better!
– The Infinity Hoop Team 💜
Ionix Labs
UltimaPeak
smooche
Nuora
Hormify
Bioma.Health
Halara
Rosabella Supplements