The Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Written by the business, not verified by us.Infinity Hoop (infinityhoop.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-01.
Reviewers had a great experience with this company. People genuinely love using the fun hoop products and find the daily workouts both engaging and effective for their fitness routines. Customers frequently praise the support team for being exceptionally helpful, kind, and quick to resolve missing parts or sizing issues. Some reviewers were not happy with occasional shipping delays, missing items, or receiving the wrong size in their initial orders. A few consumers also mentioned experiencing difficulties getting timely responses or satisfactory solutions when reaching out for customer assistance. Others noted that the equipment could occasionally bind up or be much louder than expected during use.
Auto-generated from all reviews of this business. For reference only.I love the community. Everyone is so supportive and willing to help.
Hi Kelly, We love hearing that you’ve found such a supportive space in the Infinity Hoop Community! Having people who encourage and help one another makes the journey even more special. We’re so happy to have you as part of it! – The Infinity Hoop Team 💜
I had to contact Customer Service about a charge & they quickly resolved it. Very easy to work with & friendly!
Hi Tammy, Friendly and hassle-free is exactly the experience we want for our customers! We’re happy our team could quickly step in and get your concern resolved. Thank you for taking the time to recognize our customer service team! – The Infinity Hoop Team 💜
I made a purchase over a month ago & then saw a new charge today. I emailed customer service that I did not make a new purchase. They immediately credited my account back and also explained what the charge was for. It was COMPLETELY my mistake but they still issued credit to me & also sent me a gift. GREAT customer service & I highly recommend this company!
Hi Michele, We really appreciate you sharing this experience! We’re glad our team could quickly clear up the confusion, take care of the charge, and leave you feeling well supported. Your recommendation means a lot to us. Thank you for trusting Infinity Hoop! – The Infinity Hoop Team 💜
Some of the digital features are hard to access/understand but otherwise I love my hoop.
Hi Elizabeth, We’re happy to hear you’re loving your Infinity Hoop! We also appreciate your feedback about the digital features and understand that they could be easier to navigate. Thank you for sharing both what you’re enjoying and where we can improve! – The Infinity Hoop Team 💜
I misread how the premium community would auto renew, when I purchased the infinity hoop bundle deal sale. I canceled the membership and requested a refund. Darlene replied right away and was very understanding. She gave me a refund that I should receive within 3-7 days along with a gift card. I really wished I used the community but life just happened. Great customer service!
Hi Christina, We’re glad Darlene was able to make everything simple and stress-free for you! Life gets busy, and we completely understand that the community may not have been the right fit at this time. Thank you for recognizing Darlene’s understanding and quick support. We’ll be sure to pass your kind words along to her! – The Infinity Hoop Team 💜
I contacted customer service via e-mail with a small issue and the response was super fast (30 minutes!) - my issue was resolved immediately. Excellent product & outstanding customer service!
Hi Jennifer, A 30-minute response and an immediate solution; we love hearing that! It’s great to know you’ve been impressed with both your Infinity Hoop and the support behind it. Thank you for the amazing feedback and for recognizing our team! – The Infinity Hoop Team 💜
Using the Infinity Hoop is fun and easy. The support I've received from the community it encouraging and everyone is supportive. They workouts available to follow are fun and easy.
Hi Jennifer, Fun workouts and an encouraging community make such a great combination! We’re happy you’re enjoying your Infinity Hoop and finding the workouts easy to follow. Thank you for being part of such a supportive community. Keep having fun and showing up for yourself! ✨ – The Infinity Hoop Team 💜
One of the smoothest customer service experiences I’ve had in a long time. They are timely and helpful. I love my infinity hoop but I love it even more now knowing they have great customer service if you need to make a swap or anything.
Hi Erica, It means a lot to hear that our customer service gave you even more confidence in Infinity Hoop! Knowing you can count on timely, helpful support when you need it makes all the difference. We’re so glad you’re loving your hoop, and we truly appreciate your kind words about our team! – The Infinity Hoop Team 💜
Super helpful and quick to respond customer service! Got me a refund for a mistake charge right away! Also love the product
Hi Jessica, We’re thrilled our team could get that charge sorted out quickly and make the process easy for you! And hearing that you’re loving your Infinity Hoop makes it even better. Thank you for the kind words about both our product and our team! – The Infinity Hoop Team 💜
Great customer service and great product been using it for a week now and I feel the burn.
Hi Nate, A week in and already feeling the burn! We’re so happy you’re enjoying your Infinity Hoop and had a great experience with our team as well. Here’s to many more fun workouts ahead! – The Infinity Hoop Team 💜
Loved it! I will be coming back to work this. I felt like the girl in the back that couldn’t keep her hoop going. I am having a tough time of it.
Hi Marion, We love that you could relate to the workout and still had fun with it! Getting the rhythm down can take some practice, so keep at it and celebrate every little bit of progress. We’re so glad you’ll be coming back for more! 😊 – The Infinity Hoop Team 💜
I was having issues getting the ball to roll properly, it kept getting caught up. I texted the number on the web site (it said text or call) asking for some help. I never heard back and I was able to get it working on my own. Then I get an email asking me to "join up" and while I fully intend to use my hoop I will never "join up". My question was left unanswered so I am not happy with the support.
Hi Margaret, We’re sorry to hear that you didn’t receive the support you were looking for when you reached out. We’re glad you were eventually able to get your hoop working. We’d like to look into what happened and make sure you receive the assistance you need. Our team will be reaching out via email to follow up with you directly. – The Infinity Hoop Team 💜
Customer Service was very quick in responding and getting my issue resolved. Definitely a great experience!
Hi Lacey, It’s great to know our team made your experience such a positive one! Getting you the help you need quickly and smoothly is always our goal. We truly appreciate you taking the time to recognize our customer service team! – The Infinity Hoop Team 💜
I was billed the wrong membership fee. Rose took care of it for me and refunded me for the difference. She resolved the issue quickly and efficiently.
Hi Proscilla, We’re glad Rose was able to quickly get your membership fee corrected and refund the difference! We’ll be sure to let her know you appreciated her efficient support. Thank you for taking the time to recognize Rose and share your experience! – The Infinity Hoop Team 💜
Excellent customer service. When placing my order, one of the items was the wrong size. I asked if the size could be corrected and it was taken care of so quickly. Now I am just waiting on my package so I can start using the infinity hoop.
Hi Alison, We’re so glad our team was able to catch the sizing issue and get it corrected before your order arrived! Now for the exciting part: getting your package and starting your Infinity Hoop journey! We hope you have an amazing time with it. – The Infinity Hoop Team 💜
I needed a refund after I was charged for something that I didn't want. Rose got back to me right away, gave me the refund, and gave me a store credit for my trouble. Easy peasy! Also, I really like the Infinity Hoop. Seems to be working so far.
Hi Aimee, “Easy peasy” is exactly how we want our customer service to feel! We’re so glad Rose was able to respond quickly and get everything taken care of for you. Even better, we love hearing that you’re enjoying your Infinity Hoop and seeing progress so far. Thank you for sharing your experience! – The Infinity Hoop Team 💜
Just purchased my second Infinity Hoop my children always fight to join me. This time around, I added the infinity arm hoops to add to the mix. I did have a small panic attack with my delivery (mainly due to my location of delivery), Lyra with customer service, came to the rescue and assured me my items were coming.
Hi Hillary, We love that your Infinity Hoop workouts have turned into a family affair! It’s exciting to hear you’re back for a second hoop and adding the Arm Hoops this time around. We’re also glad Lyra could ease those delivery worries and make sure you felt taken care of. Thank you for continuing to choose Infinity Hoop, and we hope the whole family has fun with the new additions! – The Infinity Hoop Team 💜
Well, seeing is how I can’t keep the hoop going very well yet this one’s good because it doesn’t make you do a lot and I just practice on trying to keep my hoop up and doing a little bit of things that they have you do I liked it a lot!
Hi Madison, We love that you’re giving yourself time to learn and get comfortable with the hoop! It’s great that the workout lets you practice at your own pace while still joining in with the movements. Keep at it and enjoy the process. We’re so glad you liked the workout! – The Infinity Hoop Team 💜
I am just in the first week of receiving my infinity hoop. So far so good. Still getting used to it. It takes some effort to keep the weight spinning. No complaints. The shipping process was very fast. I received my hoop and belt first. I was missing the toning cream and tea but after speaking to Rose in support she was able to make sure it shipped out. I received them today. Looking forward to removing my first link!
Hi there, What an exciting start to your journey! We’re glad everything is going well so far and that Rose made sure your missing items got to you quickly. Keep practicing and getting comfortable with your hoop. We’ll be cheering you on when that first link comes off! 🎉 – The Infinity Hoop Team 💜
I only received my hoop a week ago, but overall the experience with the customer service team has been great. My package was late, and they acted quickly to figure out what was taking so long. Plus, they issued a refund when a charge was made after a free trial that I was not aware of. I've had great results with the cream and detox tea so far; I can't wait to devote more time to the hoop and arm hoop.
Hi Annie, What a great start to your Infinity Hoop journey! We’re happy our team was there to help with both your delivery and membership concerns and make your overall experience a positive one. It’s also exciting that you’re already enjoying the cream and Detox Tea! We can’t wait for you to spend more time with your Hoop and Arm Hoops. Keep us posted on your journey! – The Infinity Hoop Team 💜
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