At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Written by the business, not verified by us.INF | infplans.com (infplans.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers consistently mention the exceptionally helpful and knowledgeable staff members who provide clear, patient guidance when choosing visitor health insurance policies. Consumers also greatly appreciate the prompt and efficient customer service team, noting that online chat representatives respond quickly and thoroughly to all inquiries. Some reviewers were not happy with the support received when attempting to actually use the insurance or when dealing with initial sales promises. A few people described the overall process as frustrating and stressful, mentioning a lack of transparency and poor assistance during critical situations.
Auto-generated from all reviews of this business. For reference only.I was looking for some more details around the plans for my grandma visiting with her health case, Erwin from Helpdesk provided excellent service, identified the best plan and provided all the information needed for us to make a decision. Thank you Erwin!
I do not usually write review but this insurance is a scam. I had paid about $650 + for the travel health insurance. My grandma had to go to an urgent care because she had fell. They sent her to a specialist for her shoulder but the INF insurance never faxed over the pre-authorization to the clinic. When asked to send it to my email, they said it’s against policy although I was the one who purchased the insurance using the same email. Do not trust it as you may just have to pay out of pocket.
Kaezer was wonderful. Stuck with me and helped me si much. Excellent service
Bought one of their best policy for $1600 for my parents who were visiting. My dad had an emergency the very next day and was admitted to emergency for a few hours. Our claim was completely denied stating a "cooling policy for period of 5 days". Sales department promises that the cooling period of the policy does not apply for emergencies. You cannot reach anyone from the department properly. The operations team from INF team reach out to RobinAssist and RobinAssist says to reach out to INF.
Syra was great at answering all my questions so I can review various plans for my parents visiting from abroad. Wow! She is awesome.
He patiently explained my questions, was very knowledgeable, and made the customer happy.
Claire, the agent, was outstanding. She is well-informed and thorough. It's refreshing to see such knowledgeable, yet graceful and polite, customer support staff in this day and age!
Kaezer is the best he helped me out with all the queries bothering me all this time.Again thanks for helping us.
I am impressed by the way Mr Kaezer handled my queries. I am not fully knowledgeable, and he gladly guided me through various options. I am really impressed
Quick efficient guidance and support to find the right plan for my Dad
I'm extremely satisfied with the exceptional service provided by Angel. Angel helped me find the perfect visitor health care plan for my dad, and the entire process was seamless and stress-free. Angel was knowledgeable, patient, and took time to understand our specific needs and expertise in health insurance was impressive. Thanks again!
Claire was very understanding and helpful. Patient, too, as I had misunderstood something.
Fatima from INF sales department clarified all my doubts patiently and also helped me with the additional technical details in regards to coverage amounts.
I was having trouble obtaining the documents for a policy I had bought for my elderly sister in the UK who is visiting me in November. After a few failed attempts I was connected to Keigh who solved this problem for me, and I was able download and forward this information to my sister who is very happy to have this in hand before her trip. Thank you Keigh your help was much appreciated.
Great Customer Service Keigh did a great job on explaining the trade-off between different plans and helped to make a informed decision.
Very fast response. Knowledgeable, understanding, easy to communicate. Very nice experience and highly recommended.
The customer service is great! Lexel was super helpful and responsive. Waked me thru the process step by step and troubleshoot everything for me. Haven't actually filed any claim or uses their service, but we all wish we'd never have the chance to use it right? Overall highly recommend
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