Thank you
JOHN - was very helpful in choosing the plan. we are a repeat/ long term customer of INF. Thank you.
About INF | infplans.com
Data updated- Website
- infplans.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 93 reviews
- Replies to negative
- 0% (0/7)
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About this business
At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Written by the business, not verified by us.Is INF | infplans.com legit?
INF | infplans.com (infplans.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently mention the exceptionally helpful and knowledgeable staff members who provide clear, patient guidance when choosing visitor health insurance policies. Consumers also greatly appreciate the prompt and efficient customer service team, noting that online chat representatives respond quickly and thoroughly to all inquiries. Some reviewers were not happy with the support received when attempting to actually use the insurance or when dealing with initial sales promises. A few people described the overall process as frustrating and stressful, mentioning a lack of transparency and poor assistance during critical situations.
Auto-generated from all reviews of this business. For reference only.What people say
Easy guidance and result
John was a great help in helping me…
John was a great help in helping me review all the plans and come up with the most viable one. He was able to answer all my questions and guide me in making my right judgement.
The patience of the representative in…
The patience of the representative in explaining the details and walking me through the process was a great help. Representative who helped me today was Ellie Erodias. I am happy with her help in purchasing the policy and hope that will be the experience if I have to use the policy. Thanks Ellie.
After years in the building and…
After years in the building and development industries, and several successful projects with the brains behind Infill Plans, I am excited to see the next evolution in real estate design. Derek and his team have developed a straightforward and simple way to take unused land straight to development with minimal hassle and all the support you will need to bring your vision to life.
Kaiser was excellent
Kaiser was excellent, efficient and got all my questions answered!
My experience with Erwin Zanders from…
My experience with Erwin Zanders from customer support was amazing. When I booked insurance for my traveling parent the web page glitched and I we didn’t receive emails for any of the covered services. However my credit card was charged. Erwin helped rectify the matter timely and effectively.
i have questions about my eligibility…
i have questions about my eligibility to buy plans and Marian give me very quick and accurate answers after communicating with operation team. Marian also give me good recommendations.
Claire was excellent
I had a very nice chat with Claire, who shared lots of useful information about my father's upcoming trip from Argentina. She was very kind and knowledgeable, and I will most likely purchase the plan that she suggested. Thank you, Claire!
APRILLE assisted me in canceling a…
APRILLE assisted me in canceling a policy and completing refund process.
John helped answer all my questions and…
John helped answer all my questions and guided me with the right plan.
Erwin Sanders and Aprille Abalos had…
Erwin Sanders and Aprille Abalos had been very helpful. Highly recommend them for questions related to policy purchase
Great help
Had some issues renewing the plan so went to chat with support. Erwin Zanders was knowledgeable fast to respond. I was able to get all the answers and the issue was promptly resolved.
Ellie is great
Ellie was very helpful with all of my questions and requests. She quickly pulled up relevant information and documents to help me compare and select the right plan. She was knowledgeable and explained the differences between the various plans in a way that was easy to understand. She also patiently gave me time to do my own research while checking in periodically to see if I had any additional questions. Overall, I really appreciated her support throughout the process.
Polite and In depth answers from Customer Service
DAVE and Syra from Customer service was answering questions politely and in depth.
Great customer service
The customer service was great and to the point. It helped me with all my queries.
KAEZER rocks!
KAEZER rocks! I was not sure which paln to get for my mom. Kaezer really helped me out with my queries and even escalated my request to the operations team. She called me back and followed up to provide the highest level of customer service! She made sure all my questions were answered.
exceptional customer service and…
exceptional customer service and operations team, thank you Aprille
The agent Erwin Zanders was super…
The agent Erwin Zanders was super helpful of figuring out issues with my payment and policy plans. This is a review for good customer service of the agent who was very helpful
inf elite x insurance
great help!
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