Very nice customer service
Very nice customer service. Ellie has been very patient and helpful answering all my concerns
At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Written by the business, not verified by us.INF | infplans.com (infplans.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers consistently mention the exceptionally helpful and knowledgeable staff members who provide clear, patient guidance when choosing visitor health insurance policies. Consumers also greatly appreciate the prompt and efficient customer service team, noting that online chat representatives respond quickly and thoroughly to all inquiries. Some reviewers were not happy with the support received when attempting to actually use the insurance or when dealing with initial sales promises. A few people described the overall process as frustrating and stressful, mentioning a lack of transparency and poor assistance during critical situations.
Auto-generated from all reviews of this business. For reference only.Very nice customer service. Ellie has been very patient and helpful answering all my concerns
Person had knowledge about the product. Recommended the best plan.
I really appreciate the prompt access to the operator. they usually pick up the phone to answer your questions. Kaezer was amazing on the phone, patient and explained the plan coverage I had question about.
I had a good experience with INF insurance for my parents visiting me from abroad. Ellie really helped me with the policy update.
It was great speaking with Keazer he was so nice and polite very knowledgeable about the best plan for my parents.
Good service by KAEZER. Have been using this company for a while.
Purchased for parents. Great support from Erwin Zanders in getting things set up smoothly.
Kaezer was helpful in answering my queries, and has also took the initiative to search and provide answers she didnt knew.
Helpful customer service. Ellie was great.
Amazing response and details provided by KAEZER. Thank you
Very responsive and patient customer service by Syra from INF
I just purchased INF plans for my visiting parents. ERWIN ZANDERS made it very easy by providing the quotes in whats app and I just to review them and purchase.
Great Support by Syra from Customer Service team. She answered all my queries reg claims. Thank you.
Customer service was excellent. I was connected to KAEZER and they were so incredibly patient and helpful.
Great guidance from Ellie. Helped decide which plan to choose. Thank you
Hi Everyone I had booked health insurance and for some reason I couldn’t travel and asked company for refund. Without any hassle they had refunded full amount. And that is also after 10 days . Very impressive service and prompt response also. I will surely recommend this Insurance to everyone. Thank you for helping out Marimar.
Marian was excellent and very patient is explaining the various plans for the visitors insurance. She had a thorough knowledge on all the products etc
This review is for the plan purchasing experience only. I worked with Fatima, who was extremely knowledgeable about the available plans and quickly helped identify the best option for my parents. She provided quotes promptly and answered all of my questions thoroughly. Even when she needed to consult with her supervisor, she followed up efficiently and ensured I received clear and accurate information. Really appreciate the customer service!
Nothing was covered for my dad. When I sent emails, people just played around by adding multiple people and no one responded at the end. Definitely a scam company.
Marimar Dagos went above and beyond in handling my reimbursement/refund request. From start to finish, she was incredibly proactive -- she not only resolved my issue efficiently, but also made sure I was never left wondering about the status. She followed up consistently (and responded promptly) via email, keeping me fully informed at every step of the process. This level of communication, dedication and ownership made a stressful situation feel completely manageable and smooth. Tbh, it's rare to experience such attentive and thorough support. Kudos to Marimar for her professionalism and commitment to a great customer experience! You guys have a customer for life advocating for your insurance to all my friends, family and acquaintances.
100 reviews matching