Great customer service.
Fatima made my experience so good and easy.
About INF | infplans.com
Data updated- Website
- infplans.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 93 reviews
- Replies to negative
- 0% (0/7)
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About this business
At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Written by the business, not verified by us.Is INF | infplans.com legit?
INF | infplans.com (infplans.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently mention the exceptionally helpful and knowledgeable staff members who provide clear, patient guidance when choosing visitor health insurance policies. Consumers also greatly appreciate the prompt and efficient customer service team, noting that online chat representatives respond quickly and thoroughly to all inquiries. Some reviewers were not happy with the support received when attempting to actually use the insurance or when dealing with initial sales promises. A few people described the overall process as frustrating and stressful, mentioning a lack of transparency and poor assistance during critical situations.
Auto-generated from all reviews of this business. For reference only.What people say
Policy purchase experience was good.
Prompt, clear, and efficient experience!
My sales representative Erwin was very professional and helpful in helping me choose the right plans for my parents. The entire process and communication was prompt, clear, and efficient. I will come back to use INF in future.
Outstanding Support from Ellie — Patient, Thorough, and Honest
I had a lengthy and detailed conversation with Ellie at INF Plans today while researching visitor insurance for my in-laws traveling from India to the USA. I had a lot of specific and complex questions about the policy coverage, terms, and conditions. Ellie was incredibly patient and thorough throughout the entire conversation. She walked me through the plan in detail, clarified every coverage question I had, and most importantly answered all my follow-up questions honestly without rushing me at any point. She set clear and realistic expectations, explained the fine print in simple terms, and made sure I fully understood the plan before making a purchase decision. If you have detailed questions about INF plans and need someone who will take the time to explain everything clearly — ask for Ellie. Exceptional service.
Erwin Zanders did a great job of…
Erwin Zanders did a great job of answering all my questions and helped me with purchasing the plan. Thanks Erwin!
5 star Customer Service from Ellie!
The customer support was the defining factor. Ellie from the Customer Support help desk clarified all my queries and walked me through the best option in case. I'd say her customer service was enough for me to go with inf over other competitiors in the field!
Great service and good explanation of…
Great service and good explanation of the plan and coverage.
Ellie at INF Customer Service was…
Ellie at INF Customer Service was absolutely outstanding in helping me find the right insurance plan for my visiting parents and coordinating with the operations team and keeping me in the loop every step of the way.
Erwin did an excellent job giving me a…
Erwin did an excellent job giving me a lot of information. I bought an insurance.
Great support
Great support! Aira from the customer service team was very helpful in answering my queries regarding a travel insurance that helped me make a decision. She was available for a discussion whenever I needed one and responded quickly by emailing me the details needed. Thank you very much Aira.
I recommed this site for purchase…
I was recommended this platform for purchasing a policy for my parents, and it turned out to be one of the best decisions I could have made. The entire experience was seamless—from the intuitive purchase process with multiple options to the responsive support provided for queries and even last-minute cancellation needs. Thanks to Marimar & Chlarisse , who went above and beyond to understand my situation and ensured my concerns were handled promptly and professionally. The level of care and customer-first approach truly stood out. Highly recommended for anyone looking for a reliable and hassle-free insurance experience. I will certainly return for future purchases when traveling.
Fatima was an amazing support
I have been asking Fatima about every single details for INF travel insurance and she has answered all my questions with examples. I appreciate the kind of support I received. Despite of asking so many questions, they responded politely each time.
Erwin is super responsive and helpful
Erwin is super responsive and helpful. Thanks for the great customer support.
Erwin Zanders helped me navigate the…
Erwin Zanders helped me navigate the website with ease and efficiency - awesome service
The customer service is great
The customer service is great. Every time I have to renew for my parents, their response is prompt. I just had a chat with KAEZER because I had a question. He was great in walking me through the exact issue. Really appreciate it.
Support executive Ellie was amazing…
Support executive Ellie was amazing through the signup process and helped me get 3 policies with clearly guided instructions. Way to go Ellie :)
Vanessa
Vanessa, their customer service rep was great and nice to answer all my questions.
Ellie was very helpful!
Ellie from INF support desk was super helpful, polite and extremely accommodating on the phone. She helped me understand the various plan options and answered all my questions in detail for over an hour. I appreciate the brilliant customer service provided by her and ended up purchasing the Safe vista plan right away.
Great experience with Erwin Zanders to…
Great experience with Erwin Zanders to explain the policy
Kaezer was very helpful
Kaezer helped answer my questions related to renewal. They were patient to be online and guided me step by step as I followed the process on my cell phone while they guided me through out.
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