Mark helped me to understand the plans…
Mark helped me to understand the plans and select the best plan for the visitor. Thank you MARK and INF
About INF | infplans.com
Data updated- Website
- infplans.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 93 reviews
- Replies to negative
- 0% (0/7)
Do you own INF | infplans.com? Claim this profile for free and start replying to reviews.
About this business
At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Written by the business, not verified by us.Is INF | infplans.com legit?
INF | infplans.com (infplans.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently mention the exceptionally helpful and knowledgeable staff members who provide clear, patient guidance when choosing visitor health insurance policies. Consumers also greatly appreciate the prompt and efficient customer service team, noting that online chat representatives respond quickly and thoroughly to all inquiries. Some reviewers were not happy with the support received when attempting to actually use the insurance or when dealing with initial sales promises. A few people described the overall process as frustrating and stressful, mentioning a lack of transparency and poor assistance during critical situations.
Auto-generated from all reviews of this business. For reference only.What people say
Fantastic Rep support from Kaezer
I had a really good experience with Kaezer. She helped me pick the right insurance plan for my mother. There was no pushy sales or trying to oversell the services. She was honest in telling me how the plan works and what is covered and what is not. Thank you Kaezer for all your assistance.
Claire is very courteous, professional, and extremely helpful,
Claire is very courteous, professional, and extremely helpful. I get what I need in a short period of time.
Very helpful and efficiant
Kaezer was very helpful and efficient. Quite rare to have an online chat that actually answers your questions rather than pre-programmed ones these days. Thank you!
Not very helpful
Great customer service
I interacted with Erwin today. He was super helpful and very patient with my questions. Great customer service.
Customer support around plan inquiry…
Customer support around plan inquiry and clarification was great. Ellie from Support desk was great at providing clarification for any inquiries.
Kaezer was very helpful and patient in…
Kaezer was very helpful and patient in clearly explaining all the coverage details. I always get coverage that works for my folks.
Great Online Support
Great support in helping select the correct plan for my parents. Kaezer was especially patient and helpful. I hope this sort of support exists if I ever need to file a claim.
FATIMA and MARK assisted me today
FATIMA and MARK assisted me today, both were really patient with all of my questions and through the entire process and they are nice and answered all of my questions ensuring the smooth process through out the call
Just. Stop. Calling.
I'd be happier if they'd simply stop calling and asking for everyone in our organization. We aren't interested!
Very disappointing experience with INF…
Very disappointing experience with INF Plans. The sales team was very responsive when purchasing the policy, but once it came time to actually use the insurance, the support was extremely poor. Communication was slow and confusing, and getting clear answers about the claim process was almost impossible. The whole process felt frustrating and stressful, especially when dealing with something as important as health insurance. I expected much better service and transparency. Based on my experience, I would not recommend this company. Please do thorough research before buying a policy from them.
INF Plans is a SCAM. Buyer beware
These guys are a scam! I haven't received money for an approved claim for over 6 months now. They want me to write a physical letter to an underwriter overseas. Robin Assist is supposed to be their administrator. When it comes to settling claims, INF points to Robin Assist, who points to "missing funds from an underwriter who they have no means to contact". Just plain old delaying tactics, trying to get the customer get tired of making the claim/giving up. I won't trust them with my business anymore. Buyer beware.
Great customer support - Ellie
Ellie has been very helpful in clearing my confusion and explaining policy requirements with a lot of patience! Ellie has directed me to choose plans best suitable for my needs and I greatly appreciate it, thank you Ellie!
We were looking to purchase visitor…
We were looking to purchase visitor health insurance for our parents and had several questions about pre-existing conditions. The representative, Keigh, addressed every inquiry with patience and professionalism. Thank you for all your help!
ELLIE was extremely kind and helpful…
ELLIE was extremely kind and helpful over chat. The products especially for 70+ are great.
Excellent service!
Excellent service! The agent FATIMA was extremely helpful and knowledgeable about the details and helped a lot with choosing a plan for visiting parents. Would definitely recommend contacting them first!
Kaezar Ramos
Kaezar Ramos. Patient. Clear explanations Knowledgeable. Professional.
The chat support feature is so helpful…
The chat support feature is so helpful to get quick answers. The representatives (Vanessa) are well-informed and courteous and are able answer any plan-related questions. Highly recommend!
INF good customer service with KAEZER
KAEZER Helps me to deal with my insurance issues, he is with a lot of patients & really helpful, I really recommend travelers who needs insurance consider using INF!
IMG®
Insubuy
VisitorsCoverage Inc.
Faye Travel Insurance
AARDY
WorldTrips
Trawick International
Travel Defenders