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Beauty & Well-being

InsideTracker

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103 reviews

3.8103 reviews
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About InsideTracker

Data updated
Website
insidetracker.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
16 reviews
Replies to negative
67% (20/30)
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About this business

What is InsideTracker? Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life. Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality. What plans are available?Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health. InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge). DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits. Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide. First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members. With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-timefeedback from your body. View All Plans

Written by the business, not verified by us.

Is InsideTracker legit?

InsideTracker (insidetracker.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 67% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-27.

What people say

Didn’t get my results until weeks later…

Didn’t get my results until weeks later and never got my action plan

Reply from InsideTracker2024-06-18

Hi Michael, One of our Relationship Managers will reach out to you today with more information on how to create your Action Plan. It can also take up to 10 days for results to process at the lab. Please look for an email from our team today - we will make sure you have all information you need to move forward with your personalized recommendations!

Worth every penny!

-Easy set up for blood draw. -So much great information on things to add or change to help your biomarkers to become optimized. -One of my markers told me to contact my dr and I am glad I did because she then did a blood draw and was concerned, I would have not known otherwise! -I really LOVE the pro tips! They are customized as my husband is getting different ones due to our dietary needs.

Reply from InsideTracker2024-06-18

Hi Sara, thank you for this review. We are happy to hear that setting up the blood draw was an easy process and that the information and pro tips have been beneficial to your InsideTracker journey!

It’s ok

The scheduling with the phlebotomist was a hassle and she showed up in the afternoon after I had been fasting all day. I didn’t receive any confirmation that my blood results had been sent off either. I didn’t receive an email when my DNA results came in so they had been ready for a few days before I remembered to check. Overall the process wasn’t the smoothest but not a deal breaker either. The results were insightful and in the end happy I did it. I have yet to start my supplements but hoping they help. I was in the middle of a health crisis which prompted me to do this. We did get a good discount for being a government worker however without that discount I think it would have been overpriced.

Reply from InsideTracker2024-06-10

Hi Cassandra, we appreciate your feedback in regards to this as we are looking to make improvements to the overall InsideTracker experience. We are looking over your account information and we will be reaching out to you for more information shortly.

Reasonable

Reasonable. But I did one of the offers without a complete understanding that the other ( ultimate) was the one I need because there were a lot of markers not included in mine and ask for paying the difference between both programs and two times they told me that it was necessary to pay the whole price (489) and not the difference (100) I am a little upset for that

I'm really glad I did this!

This was a very thorough and informative test that took things a lot deeper than any of the routine testing I've done with my doctors. A few surprises, a few validations, and a very user-friendly experience. I'm really glad I did this!

Reply from InsideTracker2024-05-30

Erica, this is so awesome to hear! We are so glad you found the experience informative and user-friendly - thank you for the positive review!

This has been an eye opening experience…

This has been an eye opening experience not just for me but my family doctor as well. We were both very surprised at a couple of the blood marker values but appreciate knowing what needs to be changed and worked on

Reply from InsideTracker2024-05-29

Hi Connie, thank you for your review! We are so glad InsideTracker was able to help you identify biomarkers that could be improved - and we are here for you every step of the way!

Mostly perfect

Everything perfect, but the app often does not start first, ahs to be restarted. Also, when I need to see details in the app, it gets forwarded to web, that is okay, but the forwarded web advertise the app install the whole time with big banner on top of the screen that needs to be closed.

Reply from InsideTracker2024-05-24

Thank you for providing this feedback, Jakub! I'm sorry for any troubles you've experienced with our app. We're actively working on keeping the whole user experience on the app so you don't have to be directed the web for certain insights, like Categories. We will keep you updated on our progress along the way! We'll be reaching out to you, directly, about your app needing to be restarted upon opening it and about the banner you mentioned. I'm hoping we can resolve these items for you. Thank you again for your feedback and for choosing InsideTracker to be your partner in your health journey.

Good experience

It was generally good, answered my questions. Application is easy to download and install. The overall process to sign up and set up my profile was straightforward.

Reply from InsideTracker2024-05-24

Hi Rene, thank you for your review! I'm very happy to hear you are enjoying your experience so far and that it's been a smooth journey.

Some of your recommendations are condradicting

Some of your recommendations are contradicting. One says to take more b12 and one says to take less. It’s linked to results that I’m red in so it’s made me really confused. Also, my dr says the ones in red are fine and your app said to see a dr so it’s a tad scary.

Reply from InsideTracker2024-05-16

Hi Michelle, thank you for providing your feedback. We are in the process of looking over your account information and we will be providing follow up in regards to this shortly.

They send way too many emails

They send way too many emails. I have yet to find an account option to disable these communications, and the emails don’t have an unsubscribe option. I wish I had never signed up just so I could stop receiving emails from them. Update: I emailed their support 2x (May 2 and May 10) to unsubscribe. I received confirmation that I was removed from the emailing lists. I received another marketing email on May 13. I mean, it’s a joke to me at this point.

Reply from InsideTracker2024-05-13

Hi Jesse, we apologize for the continuous emails that you have been receiving. We absolutely can update your preferences on our end.

I regret signing up for this

I regret signing up for this. Total waste of $500+. Didn’t tell me anything new. And the lab near me was a complete mess which got it all started on the wrong foot. Customer support was not at all supportive. Save your money.

Reply from InsideTracker2024-05-08

Hi Angie, I am sorry to hear you have not been happy with your experience so far. We are looking into the lab you visited regarding your experience there, and our team would love the opportunity to meet with you live to show you all of the features InsideTracker has to offer. We will be reaching out today!

Disappointed

Disappointed, not too different from a regular bloodwork with the exception of the app and more Biomarkers. I was expecting more recommendations on what to do to improve those Biomarkers outside normal levels. Not worth the money

Reply from InsideTracker2024-04-29

Hi Diego, We appreciate your feedback in regards to this. We apologize for your experience thus far. We will be reaching out to you via email to make sure that you are getting the most out of the InsideTracker experience.

VERY disappointed

I have emailed customer support the same question multiple times and still do not have an answer. My name was entered incorrectly so the quest labs can't put my results in their portal-which I need for there. Extremely frustrated with the lack of customer service & incompetency here. No one answers the phone so I just keep sending the same email.

Reply from InsideTracker2024-04-24

Hi Renee, Thank you for providing your feedback, and I'm very sorry for the troubles up to this point. It looks like our Support Representative you had direct contact with was able to correct the spelling of your name in Quest's portal, but your results were linked to your Quest account this morning. We will be reaching out to you today to check in and confirm the issue has been resolved. We are hoping to make this right and ensure you're having the best possible experience with InsideTracker going forward.

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