What is InsideTracker? Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life. Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality. What plans are available?Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health. InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge). DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits. Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide. First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members. With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-timefeedback from your body. View All Plans
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Is InsideTracker legit?
InsideTracker (insidetracker.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 67% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-27.
I don’t know if there’s an actual live person or not. I’ve sent five emails to them asking for help to track my DNA kit. I’ve received not one response. I’ve went onto their AI chat no help I’ve sent emails to both emails on their website no response. I understand today that customer service is lacking, but this is the worst I’ve ever experienced and as you know, there’s a lot of out there that are bad at not picking up the phone and talking to people anymore.
A few years ago, I began paying much closer attention to my health and overall wellness. Discovering InsideTracker marked one of the most insightful and transformative moments in that journey.
In the past, my annual physical exams provided only limited and fairly generic tracking of key biomarkers—standard panels that offered little insight into my individual needs or how to optimize them. InsideTracker introduced me to a truly personalized approach to biomarker analysis. For the first time, I gained a clear, actionable understanding of my unique biology and felt I had real control over improving and maintaining my health.
The platform’s detailed reports, science-backed recommendations, and focus on individualized optimization have been eye-opening. It moved me from passive annual check-ups to proactive, data-driven health management. Highly recommended for anyone serious about taking charge of their long-term wellness.
InsideTracker’s customer service is genuinely outstanding. Every interaction feels thoughtful, patient, and focused on actually helping—not rushing you through a canned response. The team takes the time to listen, clearly explain results, and make sure you fully understand what’s going on and what your next steps should be. They’re knowledgeable without being overwhelming and supportive without being pushy, which makes a big difference when you’re navigating health data. It’s clear they truly care about their customers and want to see them succeed.
I purchased a package and forgot to use it, so it expired. When I contacted them, they not only extended the date, they gave me a free year subscription! Great customer service from Blaira! I have used them in the past, and the results are always interesting and very thorough. They have great tools to optimize your health!
They will steal your data and won't suppress it even tho you asked them multiple times to delete all your data and to remove your infos from their company. Then keep harassing you per mail to join back their awful service. Worthless company and service, make an excel, a notion, or whatever other solution that keeps you away from inside tracker
Reply from InsideTracker2026-01-05
Hi Samuel, thank you for reaching out. Our support team reached out to you in response to your request to delete your account in October to let you know how to delete it from your end. They have sent a new response to you today with more detailed instructions on how to delete your account. We have also removed you from our email service. I'm very sorry for any confusion in this process.
InsideTracker.com repeatedly told me that my prescription would be completed “today,” then “soon,” then “they’re working on it.” It has now been several weeks with no prescription provided and no clear answers or follow-up.
Customer support gave us the runaround, never offering a complete or direct explanation—just vague assurances with no follow-through. The only thing provided was basic bloodwork results, which can be obtained at a free clinic, offering no real value for what was paid.
Most frustratingly, they failed to disclose upfront that they cannot fill prescriptions in my state due to lack of authorization. This information was never clearly communicated until after significant time had passed, effectively stringing us along with false expectations.
In the end, there was no movement on the prescription, no meaningful service delivered, and no transparency. This experience felt misleading and was a complete waste of time and money.
What an incredible company!!! I've been with them for several years now and had purchased several tests as part of a package. I was spacing them out as part of my health journey and didn't realize that they had an expiry date. No problem at all though, as the amazing InsideTracker team (shout out to Blaira!) extended the tests immediately and without any issue. Excellent customer service and why they're my only choice for these tests and nutritional support!!!
The customer service at InsideTracker is probably one of the best services I've received in some time. I had an issue with a previous order and their customer service rep Janina was on it! She was very responsive and ask clarifying questions to help me resolve my issue. 10/10 customer service.
Had a problem with expiring tests that had been purchased a while back. Didnt need to use them all recently due to other tests being done. Contacted the Inside Tracker team and they were very understanding and provided additional time for me. This was great customer service and a quick response/
A very satisfied customer Possible review to add to Trustpilo…
InsideTracker gives me science-backed insights into my blood results, helping me understand exactly how my body’s performing. Their recommendations are clear and actionable, and I’ve seen measurable results since following them.
Although there was a few bumps in the process ...only because of our locality the service to get it done; was really appreciated giving our circumstances ... Janina is awesome !
I love InsideTracker! It really helps me interpret my blood results and understand what’s going on in my body. The insights are clear, science-based, and motivating. I’ve made positive changes thanks to their recommendations — highly recommend it to anyone who wants to take control of their health!
The process was much easier than I expected and I have found the data to be invaluable. I've shared it with my GP and nutritionist as I work on getting back in shape. Instead of just hoping that I'm getting healthier, now I have actual numbers that I can track. Definitely worth it.
I signed up for a test and it was very easy. Just got my blood drawn and then got my results a day or so later. Really helpful and interesting results, insights, and recommendations. Everything was easy to understand and use. Also love the science-backed information they continue to share.
Paid for lifetime access - now forced into a subscription
A few years ago, I paid a one-time fee to InsideTracker that gave me lifetime access to upload my blood results and analyze them (called the DIY plan if I remember correctly). This worked fine until yesterday, when I logged in and was blocked by an "Activate Membership" popup asking me to pay for a monthly subscription. I can't use the site anymore unless I pay again.
I contacted customer service, but they told me that while the plan was "intended to be yearly", their system didn't enforce renewals at the time. Now they've moved to a subscription model, and if I want to keep using the functionality I originally paid for, I have to subscribe. No refund, no honoring of what was promised.
When I paid for lifetime access, there was no mention of this being temporary. To change the rules years later and lock me out feels dishonest. My existing results may still be visible, but the core functionality I purchased has been taken away.
This is not only bad customer service, it's misleading business practice.
I spent over 500 dollars on test that I never had a chance to use. Went on to try and book since I got an email that access to my account was closing and found out the test had expired? My bad I guess for not reading the fine print. I had some medical problems that required blood work from my doctor so didn't go to use it earlier because it would have been redundant and those test were covered by insurance. So buyer beware. Also be prepared to be constantly bombarded with emails.
Good customer service, be aware all plans expired after 2 years.
Some of my purchased plan expired after 2 years. Their customer service rep. did explain to me I didn't received the email since I am opted out of email communication in their system and they decided to extend the plans I purchased for another 2 years.
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