IQ Institute (iq-institute.org) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Education & Training and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers find the digital platform very easy to navigate, noting that the intelligence tests are quick, fun, and highly engaging from beginning to end. People also appreciate the clear explanations of their results, mentioning that the detailed assessments provide interesting insights into their personal cognitive abilities.
However, some reviewers were not happy with unexpected financial charges and automatic monthly subscriptions activated after paying a small initial test fee. Consumers reported that substantial additional money was charged to their accounts, and finding functional ways to cancel proved extremely challenging.
Auto-generated from all reviews of this business. For reference only.
My partner did an IQ test, paid for results and then tried to cancel subscription. However he has received no emails to be able to get in to his account. The support email doesn't work and the contact us form doesnt work. Please HELP!?!
Reply from IQ Institute2026-04-17
Hi Lynne,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
You can cancel your subscription either through the website or by contacting our support team. For reference, a purchase confirmation email is sent after checkout to the email address linked to your payment method. If you used Google Pay or Apple Pay, the email associated with those accounts may have been used to create or connect to your account. If you’re unable to find the confirmation email, please check your spam or junk folder.
Additionally, it’s possible for an account to be created without manually entering an email. This can occur when a device already has an email address linked to it. Even if the email is no longer actively used, it may still be connected through your device settings, saved autofill data, or browser-stored information. In such cases, the system may automatically attach the linked email during checkout.
We’ve also sent a request to gather your information so we can look into this further and assist you as quickly as possible. You may also reach our Customer Support team directly at [email protected]. This is a working email, and we’ll be happy to assist you there.
Thank you again for your patience and understanding.
Best regards,
IQ Institute Support
13 April This company have taken large amounts of money from my bank account, after I completed a one- off IQ test for which I paid £1.95. They have subsequently taken two more payments totalling over £50. There is no way to contact them to cancel, the customer service email is not active. I can’t afford to lose this money every month and don’t know how to stop it.
20 April I am pleased to say that through Trustpilot I have been able to make contact with the company and have been fully refunded for the two payments they took. The matter is resolved, thankfully
Reply from IQ Institute2026-04-13
Hi Mrs Janet Gyer,
We’re very sorry to hear about your experience and understand how distressing unexpected charges can be.
Please note that subscriptions are only activated after completing the checkout process and agreeing to the terms presented, which include any recurring billing. That said, we sincerely regret any confusion or difficulty you may have encountered while trying to cancel or reach support.
We would really like to resolve this for you as quickly as possible. You may also reach our Customer Support team directly at [email protected]. We’ll be happy to assist you there.
If you’ve had trouble reaching us before, we truly apologize and will make sure your request is handled promptly.
Kind regards,
IQ Institute Support Team
The IQ test was quick and easy, as promised. I did not pay attention that it was more than a test, but a monthly fee. Their other tests were fun and informative. Cancellation, on the other hand, is very difficult. The "Contact us" page spins until it requires another human check, then spins again, over and over. I had to write twice to their support for a cancellation. After my second email, however, Sophia promptly responded and cancelled my account without any difficulty.
I would recommend them, as long as you recognize that you're signing up for a subscription, not just paying for a test.
Reply from IQ Institute2026-01-06
Hi Robert,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you found the IQ test quick and easy, and that you enjoyed our other assessments as well.
We’re sorry to hear about the difficulty you experienced with cancellation and the Contact Us page—this is not the experience we aim to provide, and your feedback helps us identify areas that need improvement. We’re pleased that our team member was able to resolve the issue and cancel your account promptly.
We also appreciate you highlighting the importance of recognizing that our service is a subscription-based platform rather than a one-time test. Transparency is important to us, and we continue working to make this clearer and the overall experience smoother.
Thank you again for your thoughtful review and recommendation. If you ever need assistance in the future, please don’t hesitate to contact us at [email protected].
Best regards,
IQ Institute Support
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