At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.
Written by the business, not verified by us.Ivy Rx (ivyrx.com) has a 4.8 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the staff and support team are incredibly helpful, kind, and always ready to answer questions promptly. People really appreciate the exceptionally fast response times, noting that managing subscriptions, communicating with doctors, and receiving their ongoing treatments is entirely smooth and convenient. However, some customers also noted occasional issues with product quality, reporting that certain items felt weak or arrived warm due to inadequate packaging. A few reviewers additionally experienced frustrating communication when trying to reach real human support agents through the online website chat system.
Auto-generated from all reviews of this business. For reference only.Rosette was excellent, calm, listened to my concerns and fix the issue.
Thank you, Mariatou! We are so glad Rosette was able to listen to your concerns calmly and resolve your issue efficiently. We appreciate your feedback!
Attentive, prompt and cordial!!! Top tier to me! Especially when it comes to my money!
Thank you for taking the time to leave us 5 stars! We know how important prompt and attentive service is, especially when managing your account, and we’re thrilled to deliver top-tier support.
I have had an amazing experience with all the Ivy team.
Thank you for sharing your experience! We're thrilled to hear that you've had such an amazing experience with the entire Ivy team.
Hi Julie, thank you for the 5-star rating! We’re so glad we could provide a clear response and assist you effectively.
Ronnie was prompt, pleasant and was able to answer my question.
Hi Debbie, thank you so much for leaving a 5-star review! We're thrilled to hear that Ronnie was prompt, pleasant, and able to answer all your questions. We'll be sure to pass along your kind words to him!
I asked a question which likely should have gone to the clinical side. However instead of passing it over to them, the response from the rep was that I contacted the wrong department. That's it. Then I was continually harassed about completing the stupid survey. I would have appreciated it if someone had actually tried to help me out. ********************************* Since my original review I received an email from Lloyd from the clinical team and he explained how to make a change to my profile which was my original question and even included screenshots. I really appreciated that. I have been losing weight since starting the program and I am happy with my choice of Ivy!
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling that your question was not properly addressed. We understand how frustrating it can be when you’re looking for assistance and don’t receive the support you expected. Providing Understanding and Responsiveness is important to us, and we apologize that we fell short during your interaction. A member of our Ivy Rx team will be reaching out to you directly to review your concerns, better understand what happened, and ensure your questions are connected with the appropriate team for assistance. We appreciate you bringing this to our attention and giving us the opportunity to improve your experience.
Hi Jasmine, thank you for the 5-star rating! We're glad to hear Paul was able to provide the support you needed. Feel free to reach out anytime!
I love working with IVY RX. They are amazing and I love the different payment options that they have their customer service is excellent. I want to give a shout out to Roxeane for her extraordinary Customer Service.
Thank you so much for the glowing review! We’re delighted to hear how much you enjoy working with IVY RX and appreciate our payment options. A special shoutout to Roxeane for delivering extraordinary customer service—we'll make sure she gets the recognition she deserves!
Rosette, Rosette, Rosette. Rosette is the most kind, helpful, and persistent people I've spoken with. I was having issues renewing my plan, but she followed it with me through the ENTIRE process. I didn't ever get handed off to another agent, she championed the issues that we continued to encounter, and advocated for me every step of the way. To be fair I think we had a perfect storm of problems, but her outstanding service and determined follow-through is honestly why I will continue to stay with IVYRX going forward.
Wow, thank you for such incredible feedback! We are so grateful to hear how dedicated Rosette was in guiding you through every step of renewing your plan. She truly is a champion for our customers, and we’ll be sure to celebrate her stellar service with her!
The best quick and honest responses from customer service, specifically shouting our Nelson B. He was amazing
Thank you so much for the 5-star review! We’ll be sure to give a big shoutout to Nelson B. for providing amazing, quick, and honest support.
Thank you Nelson for all your help. It’s been a pleasure with you helping and getting my issue taken care of.
Thank you for the great rating! We’re so glad Nelson was able to assist you and get your issue resolved quickly.
The best customer service. Fast and efficient.
Thank you, Betsy! Fast and efficient service is our goal, and we’re glad to know we hit the mark for you!
Thank you so much for the support! We're glad to have you with us at Ivy RX.
Noelle was very helpful in replacing my medication. Thank you so much for your help.
Thank you, Brittany! We are so glad Noelle could assist you with replacing your medication quickly and seamlessly.
Great customer service very nice and answered what I needed in a timely matter.
Thank you for taking the time to share your review! We're happy to know our team was friendly and answered your questions in a timely manner.
Your website is hard to navigate. Customer service is very frustrating. You can’t talk to real life person. It cost a lot of money and nobody knows what they’re doing. There shouldn’t be three different group chats for customer support, I don’t even know what the second ones are I guess random nurses, and then one for the doctor,
We’re sorry to hear that navigating our website and getting the right support has been frustrating. We understand how difficult it can be when you’re unsure which support channel to use or when you’re unable to connect with the right person directly. We also appreciate your feedback about the multiple group chats and the lack of clarity around who is available to assist. We’ll share this feedback with our team as we continue working to make the process simpler and more straightforward. A member of our team will reach out to you directly to better understand your concerns and help address any outstanding questions. Thank you for bringing this to our attention and giving us the opportunity to improve your experience.
I had an issue with an extra module on my home page. It was asking for a quarterly check in to proceed with my plan. (I have a yearly plan). Fel was my customer service agent and he took care of it by getting IT involved to remove the module completely. He also kept me informed throughout this process. Very appreciated!
Hi Kelly, thank you so much for leaving us a 4-star review! We're glad to hear that Fel was able to coordinate with our IT team to get that quarterly check-in module removed from your account. Keeping you informed every step of the way is top priority for us. We truly appreciate your feedback and hope you continue enjoying your annual plan!
Paul was very quick and responsive in answering my questions and was able to assist me with multiple things.
Thank you for sharing your experience! We're glad Paul was able to answer your questions quickly and assist you with multiple items.
Ivy RX has excellent customer service, I have called several times and someone always answers or calls me back and answers my questions. I'm done 84 lbs that's to Ivy RX and there customer service and Dr's.
Congratulations on being down 84 lbs, Steve—that is an incredible achievement! Thank you for trusting IVY RX, our doctors, and our support team to be a part of your health journey!
I can’t tell you how much I’m loving IVY RX. The company is legit and the customer service is amazing. The team always helps me out. Jan helped me out today, Jan was efficient and delivered a speedy solution to my question. Thank you Jan!
Thank you for the wonderful feedback! We’re so happy to hear that Jan delivered a speedy and efficient solution to your question today. We appreciate your support!
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