James Lakeland (james-lakeland.co.uk) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-28.
I emailed the company twice to ask the length of a dress. No reply. So I had to guess. When I received it it was too short. What do I care how tall the model is? Just tell me the length of it. So I am out of pocket by the cost of delivery and return because they do not choose to communicate with their customers. Will never buy from them again
Wow received today the beach bags they are beautiful and very good quality arrived quickly too 🥰☺️
It arrived quickly, I would have liked to know an estimate for customs payment.
James now has a shop on the Whatnot app which is very cheap compared to the website. I’ve bought 5 items from the whatnot auction site and although they’re all nice I was very disappointed to see ‘Made in China’ on ALL of them. Far cry from the image of Italian design the website says.
I visited the St John’s Wood branch and the middle aged blonde woman was extremely rude and condescending towards me, I think it was because I was young and didn’t fit the luxury shopper type. Extremely disrespectful and uncalled for.
A risk, as I knew sale item could not be returned - however fit / cut was good and quality exceptional. So I am very happy all round !
Quick delivery and refund for item out of stock
Fabulous products, I love all my purchases. Quality at great prices. Delivery a bit slow but I understand how busy they all are.
Loved the shirt and delivered very promptly. I will certainly use James Lakeland again!
Packaging poor for price of coat. No hanger or box to protect so fabric very creased. Despite ordering larger size arms short and tight across chest One item damaged
Beautiful dress, top quality cotton material and true to colour as described. Always a pleasure to purchase from this brand.
Purchased an orange frill neck top by James Lakeland from DP. I am leaving this feedback because it is not DP I had an issue with. Bought it in size xl. First of all the neck of the elasticated top is so tight that I felt I was chocking. The size xl (16) top is a small size 14 or maybe a size 12. Even for the half price (37.50) it is a ripoff.
A hassle at every step. I still have not been refunded in full. The item I received was nothing like the description online, both in terms of sizing and fabric. The sizing was off by nearly 16 inches around the hips. The fabric appeared to be a standard denim from the photo and item description but turned out to be a very lightweight summer fabric (not denim). When I called to politely tell customer service about the problems, I was promised a full refund, including a refund on shipping. Over two weeks later, when I hadn't received anything, I called to find out what was going on. No one picked up. I had to send multiple messages (none responded to) to get a partial refund.
Item received on time and of high quality. This is my favourite item so far.
Easy to order online and smooth delivery. Bought a beautiful jacket online at a very good discount in your sale.
Thank you so much to Lesley in Maryleborne and Paul from Head office for their excellent Customer Service yesterday!
Ordered Coat , delivery to Germany and have not received it, nor received the confirmation for delivery! Ordered 26.09, not received by 11.10
love the blouse , fast delivery
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