JJ's House

Awful experience spent over hundred…

Awful experience spent over hundred pounds returned goods and no refund issued even though had royal Mail tracking , have emailed company with no response , do not buy from Them awful customer service 😭

The clothes are to long

Zero Stars

I would mark zero stars if that was an option. I ordered two jumpsuits for a wedding and I wanted to keep one and return one. They were shipped from CA. The only return option offered by customer service was to Hong Kong which would cost three times the value of the jumpsuit. They offered to reimburse me 32% of the purchase price. I’ll never order from this company again.

Return shipping costs not included

Bought heels and then returned it because they didn’t fit. I had to pay €17 euros for shipping costs… I find that insanely expensive. You might as well pay for the item and sell it on Vinted.

Be cautious when ordering custom fit dresses as there is no refund even when they get it wrong.

I have purchased 3 custom fit dresses from JJ's House. Two of them fitted fine but the 3rd was made 2 inches too small, yet they would not admit they had made a mistake. However, they gave me a voucher for the full amount to purchase a replacement but I had to pay the postage!!. The replacement dress has just arrived. The back gaps open and the cups are way to small and do not cover the necessary area as the bodice is see-through. I'm very disappointed. I have spent over £600 with them and whilst the quality of the dresses are good they arrive jammed into a small box and very creased. There seems to be a lack of care taken and I would urge caution when buying a custom fit. Added note after JJ's House response. I used the relevant channels on their website for the first order, which they refused to take responsibility for. After much determination on my part, they offered a voucher, but did not cover the postage. I have no confidence that they will deal with the fit issues on the replacement dress any differently.

If I could give JJ’s House 0/5 I would

If I could give JJ’s House 0/5 I would. I feel they have literally stolen €205.75 from me and I have nothing to show for it. I tried to buy 4 bridesmaids dresses for my February wedding on JJ’s House. The dresses were €112 each, which was fine, but the delivery fee was €85… On first order, I ordered the try on dresses they offer and bought one as it fit perfectly and sent back the others to order proper sizes. Paid the value of the dresses plus €85 only to find that these three dresses were a completely different colour to the try on dress despite being advertised as the same shade. Requested an exchange only to be told I had to pay the €85 for delivery again. I was angry but decided to go with JJ’s house again as I liked the dress. When this second order arrived, the dresses were TINY. I cannot stress enough how tiny they were. Had to send them all back again. I was then told I would have to pay another €85 to get more dresses delivered again PLUS €29 as a postal refund fee. I spent €557.83 on this site and have only been refunded €352.08… I feel they have legitimately robbed €205.75 from me. DO NOT USE THIS SITE.

mother of the groom dress

customers service great received dress ina timely manner however i feel like more than 10 days is needed to decide :)

Do not purchase anything from JJs House!

Do not order anything from here. It’s a complete scam. You’ll be utterly screwed if you have to return anything. Their customer service is of no help and the fact they don’t have a number to call is an immediate red flag. I got a dress, size small, because that’s the smallest size they have which was weird to me,- it looked like a large night gown. The quality was like Ross, Gabe’s etc… very scratchy and see through. I tried to return it and the price went from $84.33 to $63.67 refund. Are you kidding? They have all these stupid fees that stack up and make you lose money. The dress was “worth” $69. After about a month of going back and forth with them, I finally got my refund of $66.96 in total because I had to pay the shipping fee through PayPal because I didn’t trust going directly through them. They are ripping people off. DO NOT PURCHASE ANYTHING HERE!

Got my delivery on time

Got my delivery on time. The items fit perfectly. I would definitely order from them again

Ronda Lusch, Austin Barnett ReUnited States · 1 review · Experienced 2025-12-05 · Posted 2025-12-08

This was the worst experience

This was the worst experience. An amateur sewed it and it has bulky spots and the dress does not look like the pictures. The fabric is awful. They will not let me return it due to I had it sized. However, they did not sew it correctly. I am devastated that I fell for their scam.

Had a good experience personally

Had a good experience personally. Some people I know haven't had the same experience when ordering from here but I ordered my wedding veil and it came earlier and it was a good price

Shipping is overpriced

Shipping is overpriced. Poor description of items. Not willing to refund shipping if you need to return items even when they were at fault for bad description

Difficult Return Policy

I ordered 2 dresses in dark green as options for a wedding. The bride changed the color scheme and I cancelled before the dresses were sent. JJHouse tried to negotiate and offered 40% of my money back. It went back and forth and they sent a link for their return policy (which is not good). Then I was offered 80% of my money back. I got my bank involved and finally got 100% refunded including $35 in shipping) which is high! This experience left a bad taste. I’m sticking with Bloomingdale’s, Macy’s and Nordstroms for future dress purchases!

Order tracking

Not sure if this is something you have the power to fix but the tracking number I was sent, when following the link the website said package not found. After pasting that same number into Canada post tracking website I was able to track it there but not gonna lie it made me nervous cuz I thought I was getting scammed and wasn’t gonna get my dress lol.

Absolute rip-off

Absolute rip-off. Original RRPs are nowhere near what their garments are worth. I bought 2 x 3-piece suits, £170 down to £45 for Xmas gifts…what actually arrived looks like Temu stock - extremely poor quality and finish, only fit for the bin. They refused a return, as they were ‘sale items’. They refused to acknowledge the injustice of pitching rubbish as premium! I would highly recommend you shop elsewhere!

Do not order anything from site!!!

Do not order anything from this scam website!! Takes ages to deliver. My parcel has been in transit for over 11 days. I asked to cancel the shipment and they started talking about additional fitting costs on top of the return! Scam site people... please be warned in advance.

Company sent the wrong or unknown dress size

I ordered dresses to try-on and one of the items had a tag on it stating dress measurements which were different then the size chart for the dress on their website. This is the dress I wanted but in a different colour but am now at a loss to know what size I should order. I tried to find out what was going on (i.e., what dress size they actually sent me) by contacting customer service. About a dozen emails later I still don't know and they keep giving me conflicting answers (i.e., size chart sizing has some stretch to it; dress was from 2023 so different sizing, custom dress would be better, etc.). They just keep telling me to order a custom size dress which of course I cannot return if it is wrong. They didn't even offer to refund me for the item they sent the wrong size; but do tell me to order more dresses to try on. Ridiculous response. I would not recommend dealing with this company due to the very poor customer service.

Keeley PotterUnited Kingdom · 33 reviews · Experienced 2025-11-22 · Posted 2025-11-23

Still waiting for my refund

Still waiting for my refund? You have tbe returned item according to tracking

Absolute Nightmare: Complete Failure for Event-Critical Order (Zero Communication, Zero Accountability) must confess that in this day and…

I must confess that in this day and age, any company that lacks proper communication or even a working customer service phone number should be avoided—especially if your purchase impacts a major event. My experience with JJhouse confirms this. I placed an order for a wedding I am attending abroad, ensuring I ordered far enough in advance. To be safe, I even paid additional charges for expedited shipping. The Timeline of Failure: 5 Days Before Delivery Deadline: My order still showed "Processing" on the website. I started panicking and attempting to contact them. Contact Attempts: To my surprise, there is no phone number, only email and a support ticket system. My first ticket went completely unanswered. My second ticket was closed without any response or resolution. The Shocking Email: Just three days before the items were supposed to arrive at my door, I finally received an unsolicited email stating that one of my crucial items was out of stock. After placing the order weeks in advance, this inventory failure is completely unacceptable. The Final Blow: I immediately emailed back, demanding a refund for the out-of-stock item and asking for the status of the remaining two items. I needed to know if they could, at minimum, be overnighted to save the order. The next day, I received another dismissive email stating, "Sorry, no. Here is a 10% coupon for your next purchase, but we cannot send your order; we will cancel it." I am now left without dresses, facing a significant delay while waiting for the large refund to process back to my card, and am about to leave for the event. While I understand things can go wrong, the complete lack of responsibility and effort to resolve the situation is staggering. For a company that specializes in wedding and special event attire, they showed zero understanding of the critical nature of their product. They just stepped back and produced immense frustration. I absolutely will not recommend JJhouse. Stay away if you rely on timely delivery or decent customer support.

My order has been sitting in customs…

My order has been sitting in customs for 15 days. While I realize that might not be their fault my issue is with customer service. I have emailed JJ’s House twice thru their customer service and have not received any reply back. At this point I need to recover my money as my event is in 2 weeks and I need to find something else to wear. Update: jjhouse has contacted me via email and has offered a full refund. I’ll let you know if it comes thru. Update: my money was refunded. Once I got customer service to respond the matter was handled efficiently. Going shopping now.