Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
Expensive returns and expensive for a dress from China.
I ordered colour samples which arrived very quickly and were beautiful which gave me hope for the dress.
While the dress itself was a lovely design, the colour was fabulous and it fit well, except the shoulders being a bit too big on me.
I was surprised to discover the dress is made and shipped from China. For the price I expected it to be made more locally, hence the long (but not unreasonable) shipping time frame.
The dress arrived on time, the box was fairly battered and the dress was scrunched up into a small bag resulting in it being awfully creased. Again, I was surprised as this is something you wouldn't expect for the price. The dress also didn't seem worth the money as there were bits of stitching coming loose before even trying it on, it didn't feel like a premium dress at all unfortunately.
I returned the dress, which is a simple process, however I was charged £10 to return it!! This was for non-signed for delivery which only costs under £4 via Royal Mail, it does state online they charge for the return + taxes, however this definitely doesn't come to £10, so yeah....
I was refunded promptly which was nice as it stated around 10 days, but it was sooner than this.
Overall, I wouldn't buy from JJHouse again as the monies paid doesn't represent the quality of the product and the cost of returns just isn't worth it either.
I give 2* for prompt refund (although very unhappy with £10 return fee!) and another star as the dress was nice, just not worth £130.
Reply from JJ's House2025-10-02
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
As for the size issue, please understand that we have our size chart. You can check our size chart to choose the right size. You may also refer to our measuring guide https://www.jjshouse.com/help/how-to-choose-a-size to see how to get professional measuring.
And to ensure the dresses fit you well, we highly suggest you choose the custom size. Please get the professional measurements first and then select the closest measurements when you place the order.
Your understanding will be appreciated. Have a nice day!
The garments for sale from JJ's House make shopping for a gown much more pleasurable. But the designs are decidedly —and ironically—limited.
Ironic given 1) the wide spectrum of colors available for any/every design, and 2) the ability to customize to your specific measurements.
But that can't make up for the absence of style! Garment's have decidedly youthful silhouettes that ignore an entire population of women whose mid-sections, upper arms or waists are best not "featured".
The Try Before You Buy feature is truly wonderful.
And incredibly reasonable at $10!
I took full advantage of that service and had two sizes of a garment delivered not knowing which of the stock-sizes would work. The garment I received was beautiful fabric, and fabulous style (an anomoly amid the sea of "same") but unfortunately I was between sizes and didn't have the necessary time to have one altered for me. So I had to return them both.
JJ's house was quick to ship to me and immediately acknowledged receipt of the dresses I returned.
If their designs don't contemplate larger silhouettes. Unfortunate that JJ's house doesn't offer alternatives to the ubiquitous wispy, sheer topper/jacket, and there would be more options featuring 3/4 length sleeves and unconstructed waists.
If you're an "off-the-rack" size without anything you'd like to obscure or diminish, but instead various things you like to emphasize, JJ's House represents an incredible resource.
But if your body is assembled of spare parts for which finding event-wear is a challenge (and you don't have the time for customization), go back to square one and spare yourself the time, effort and frustration of scrolling through thousands of pics on the JJ's House website.
Mistakenly confusing 'variety' with fabric color choice and the ability to customize; JJ's House silhouettes are one-note, decidedly matronly or created for 'model' figures.
Reply from JJ's House2025-10-02
Thank you for reaching out to us.
We regret to hear that the style you requested is currently unavailable. However, we have many items in your preferred size that we think you may find appealing. We also recommend contacting our customer service team, who will be happy to assist you in finding options that meet your needs.
We appreciate your understanding and look forward to helping you with your purchase in the future. Have a wonderful day!
Very cheap quality. The customer service is a joke! And I still get spam messages even I unsubscribed their newsletter! Wtf!
Reply from JJ's House2025-09-28
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
Kindly note the try-on cost is not refundable. The price you paid for the try-on service does not go towards the cost of the final order and is not refunded upon the return of the try-on dresses. It covers processing and the careful handling by our warehouse team. While non-refundable, it allows you to try on your favorite dresses in the comfort of your home before making your final decision. You may refer to our try-on return policy: https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6
As for the spam messages you mentioned, we are willing to help you if you could provide us the screenshot of the message you received as well as the time, we wiill double check for you.
Your understanding will be appreciated. Have a nice day.
I ordered 2 dresses. One for me and one for my sister. I returned both on the first day after arrival. The dresses did not match our expectations. Even though I got one size up, it still didn't fit us. I followed the return rules. And still did not get a full refund. They kept almost $100.00. I will never order from them again. It is impossible to talk to anyone. Bad customer service.
Reply from JJ's House2025-09-25
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
Your understanding will be appreciated. Have a nice day!
Ordered their Cocktail Dresses (297472) in coral color. The packaging was beyond unprofessional. It came in the smallest shipping box all wadded up in a flimsy plastic bag with no labeling or instructions. The dress itself was so wadded up that it will need to be taken to a cleaners to be steamed as my home steamer was not able to get out the deep wrinkles. The left side of the dress is not sewn evenly and aligned with the right side. Get the definite feeling JJ's sent me someones returned item. Will not recommend this place to anyone at any time for any reason. Hopefully, my return will go smoothly.
Reply from JJ's House2025-09-23
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter
Absolutely horrible customer service. I cancelled an order within days and they’re trying to charge me 50% + shipping costs. NOTHING HAS SHIPPED OR BEEN ORDERED OR ALTERED. Avoid at all costs
Reply from JJ's House2025-09-20
Thank you for your review. We are sorry for the inconvenience caused.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem on time, could you please give us your order number so that we can continue to deal with your case?
For more details, please refer to the cancelation policy stated on our wesbite:https://www.jjshouse.com/help/order-cancellation-policy
Thank you for your understanding.
Do not trust this company!! I ordered a dress and cancelled before the dress was shipped and JJ’s House will not uphold their return policy. Online it states that you have a 14 day window of return for a full refund; however, I was told I only can get 50% back for a dress that never left their warehouse. My credit card company is still fighting with them to get my refund for approximately a month.
Reply from JJ's House2025-09-19
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem on time, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
It seems that you mixed our cancellation policy and return policy. For more details, please refer to the cancelation policy stated on our wesbite:https://www.jjshouse.com/help/order-cancellation-policy
Thank you for your understanding in advance. Hope to hear from you soon.
Product seems ok but the packaging was awful
It was squidged in a small box so came out all creased and very uninviting to the eye.first impressions were very negative.
I have had to spend a long time careful ironing out the creases.
Also the carrier left the box by the back door in the pouring rain.
Reply from JJ's House2025-09-17
Thanks for your feedback.
We are sorry to hear that. Please refer to the steps below to remove the wrinkles.
1) Hang the dress and the wrinkles should disappear after a while.
2) If the dress still has wrinkles after several hours, try hanging it in the bathroom during a hot shower. But please ensure that you do not wet the dress.
3) Stubborn wrinkles can be removed with a warm iron. Keep in mind that high temperatures may damage the fabric of your dress.
NOTE: Before steaming, use distilled water and clean any rust or particles from inside the steamer first. You may want to test the iron first or place a clean cloth between the iron and the dress.
Hope the solutions above help you. Have a wonderful day!
I strongly discourage to interfere with this shop. It's basically a fraud comouflaged as a shop. They do not allow return and earning money on cheating.
Shoes in size 38 were in fact childrens shoes. They accepted this return, but warned me that package needs to be sent back with tracking, as they do not guarantee they will receive it. I did so, it costed an amount. They charged me additionally with NOK 250,. for shipping. On their site it says return costs NOK, 49,. Prior to this they send me emails asking to upload shipping documentation otherwise they can't guarantee they register the return. "We can see you sent package with a tracker..." that's what they were saying. They could track and see package. but they required me to deal with uploading confirmations. I didn't upload anything, miraculously they manage to register my return without.
Unfortunately, together with the shoes I ordered a couple of bras. They looked good on a pic, but were of a poor quality in reality. But worst of all, a size Medium fitted a 10 year old girl! The sizes there are not for adults, but they position themselves as a shop for grown-ups. They denied return of these items. One of them was unpacked.
This was a real unfortunate to interfere with this firm. They managed to earn money on selling me dolls size items, and charging me significantly for shipping that I prepayed. First and last time I was dealing with this firm. I take it as fraud. Do not recommend, stay away if you don't want to be foolished. Fortunately, there are plenty online shops, choose something else!
Reply from JJ's House2025-09-16
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
HORRIBLE packaging - JJ House had delivered my mom's dress in a bad shape. And to our knowledge the colour that was ordered did not match the colour of the dress in the picture at all. Their customer service is so rude and dismissive to their customers.
Reply from JJ's House2025-09-09
Thank you for your email
Upon checking your order info, you placed the dress exactly in color dusk, not navy blue as shown on the website. We suggest you double check your order information
Thank you for your time. Have a nice day!
Horrible experience. Ordered several dresses and then ordered a few as well from their “try on “ program. The try on program shipped instantly but didn’t fit so I returned them. My other order after two weeks had not shipped out - when contacted they said it took time to “make “ all the dresses prior to shipping. I did NOT order dresses made to order - just regular sizes they had on site. When I said I couldn’t keep waiting to get the dresses to try on and that they could just cancel the order. They said they would give me 40% refund for dresses that had never been shipped. Once we got that taken care of (after many emails and discussions they refunded only 80%). I have yet to receive my refund for the try ons I sent back.
NOW I continue to get emails thanking me for my orders that I never ordered. When I click the link in the email to see what the items were it shows up under someone else’s account with MANY dresses being “processed” and a few shipped. When I try to log into my account t it pulls up this other person and I can no longer get into my account. So now I have to stop my credit card to make sure nothing gets charged on this card. Run and DO NOT ORDER from here!
Reply from JJ's House2025-09-05
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
1. For the order, which doesn't belong to you, confirmation emails you received, we are sorry for the inconveneice caused and our related department have solved that problem.
2. Please understand that almost all our full price dresses are made to order including the standard size. In that case, we have our cancellation policy. For more details, please refer to the cancelation policy stated on our wesbite:https://www.jjshouse.com/help/order-cancellation-policy
3. The price you paid for the try-on service does not go towards the cost of the final order and is not refunded upon the return of the try-on dresses. It covers processing and the careful handling by our warehouse team. While non-refundable, it allows you to try on your favorite dresses in the comfort of your home before making your final decision. You may refer to our try-on return policy: https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6
Your understanding will be appreciated. Have a nice day.
I ordered a fabric swatch, as is recommended on the website, before ordering a dress, and used the "try before you buy option". Liking the dress and color I ordered a customized dress. The dress arrived a different color. Customer service stated that because it was customized they would not do anything to correct. They also said that color batches vary - this should have been stated PRIOR to ordering, which it was not. The dress I ordered was not the same quality as the "try before you buy" dress, the one I received has uneven seams. I provided the same length for the right arm as the left, the sleeves aren't the same length, which the company blames on my measurements. The ruffle on the front is much smaller, the company has no explanation for that, and the color is different. Very disappointing. Buyer beware, it's money down the drain.
Reply from JJ's House2025-09-06
Thank you for your order!
We are sorry to hear that the color of the dress and the fit of the sleeves do not meet your expectations. Regarding the color difference, we apologize for the inconvenience. As our customer service team explained, the dress is made from different batches of fabric because your swatch order and dress order were not placed at the same time, which can result in slight color variations.
Additionally, since the dress was made to your custom size, the sleeve measurements were based on the size ratio of the measurements you provided. For future orders, please specify any additional size preferences in the "Order Note" section at checkout to help achieve a better fit.
Thank you for your understanding, and we hope you have a wonderful day!
I ordered a JJ's House dress for my hen do and I felt like an absolute princess in it; it came in good time, and the quality felt about right for the price. The only issue is that I wish the cups inside were removable (like a bikini?) as I ended up having to cut the lining of the dress to get them out because while the dress size fit my body well, the cups were smaller than my boobs so looked a bit odd. Otherwise, really super happy with this dress!
Reply from JJ's House2025-09-04
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about the cups and we have transferred it to our related department. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Buyers beware as an online retailer myself their returns ‘try on at home’ deductions are steep - £11 on a £55 dress. Royal Mail charge £4 for track return so they £7 charge to process! Quality of the clothes is extremely poor and certainly not for the big occasion they allude they are suited for. I would recommend that for the price you are best advised to shop elsewhere otherwise you will be left very disappointed and very out of pocket.
(in response to JJ’s House’s reply.
At the time of writing RM track 48 label is £4:05 they are deducting £10! Just be careful online shoppers - plenty of retailers who do not do this and far better quality clothes for the £)
Reply from JJ's House2025-09-01
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
Your understanding will be appreciated. Have a nice day!
Stay away! Avoid at all costs! You complete and place an order and they repeatedly ask for card details! Despite setting up an account, giving you points for your order which is deducted from the second time you try to place the same order! But no order is placed so how have I got points!,,,, based in Singapore, live chat with Keith and Leslie. Avoid!!!!
Reply from JJ's House2025-09-01
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
The dresses we ordered for try-on were beautiful. They seemed well made, and very soft.
However, the shipping was very unclear. I never received an estimated arrival date, which was stressful as we were leaving on a certain day and needed them to arrive before then, which I had understood was possible. The dresses did arrive the afternoon before we left, however just not having an arrival date made things harder.
The app is also annoying at different points; if you click from one dress listing to another, you have to click the back arrow many times just to get back to the search or account pages. The nav bar of main location items ought to remain in place all the time, instead of disappearing on certain pages.
But the dresses are lovely, and we do plan on ordering some to use!
Reply from JJ's House2025-09-01
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
We are willing to remind you that all our orders will have an estimated delivery date after the order is placed. For convenient tracking of your parcel, we recommend downloading our mobile app. We also provide separate download links based on your mobile device's operating system:
iOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
https://play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Thank you for your time. Have a nice day!
While I would like to give a higher rating & while my customer service experience was rather courteous & timely, & the size of dress was a true fit, I’m very disappointed in the lack of true color which was sent to me in comparison to the advertised color.
When looking for a particular color for your event I’m not sure this site is the best to choose from.
They cannot guarantee the color you’re needing & the hassle of returning & being stuck with the fee (when it’s a factory error) should not be placed on the customer.
I was hoping to return & receive the accurate color dress in which I had originally ordered but was notified I could end up with the same color.
This is not ideal if you’re a bridesmaid & needing to match the rest of the dresses.
This is a very frustrating matter!
After much time searching for the perfect dress & getting excited to receive the one you really liked only to be let down…very discouraging!
*Picture option would be nice bc I could share the color variation.
I had ordered the Mulberry & got Fuchsia.*
Reply from JJ's House2025-08-28
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
We appreciate your inquiry regarding color differences. Color differences can vary due to factors like monitor settings and lighting conditions. Our product images aim for accuracy, but slight variations may occur.
Please be assured that we have reported the case to our related department.
Thank you for your time and understanding.
I ordered the try on dresses as I didnt want to be returning dresses. Ordered the the same size as the ones that fit on the try on ones. 2 of my bridesmaids have gone to try on theire dresses to get the length altered and they dont fit. Confusing as theyre the same size as the try on. When weve measured the inside of the bust its actually 2 inches smaller than it states on the website. Got intouch with them they quickly replied sorry its been 14 days no return. I explain its a different measurement than what the website states ive send picture and no response. I need the right size dresses for my wedding in a couple of weeks. They have completely ripped me off with faulty items. Why bother with the try on if what they send you is the wrong measurements! Avoid avoid avoid!!!!!!!!
Reply from JJ's House2025-08-28
Thank you for reaching out. We truly appreciate your feedback and understand how important it is for the product to meet your expectations, especially when it comes to sizing.
While we provide a detailed size chart for reference, please note that there may be slight variations in fit due to factors such as the fabric, cut, and design of the garment. These variations can sometimes result in a difference between the chart measurements and the actual product.
To assist you further, we encourage you to compare the specific measurements of the product, which are available on the size chart. Additionally, if the item does not meet your expectations, we are happy to support you with a return or exchange for the returnable items.
We thank you for your understanding in this matter.
Misleading customers into buying faulty goods, no comeback
Brought a mother of the bride dress from here, just awful, was supposed to be packed inside out and looked like it had just been screwed up in a bag, had a hole in the side of it where the stitching had all come undone, paid alot of money for it even though it was in the sale, when I complained I was told no refund or exchange on sale items, disgusting a company can get away with selling faulty items like this, very bad, avoid, really bad quality and service , misleading customers, I do intend on taking it further
Reply from JJ's House2025-08-27
Dear customer,
Hope you have a nice day. We're sorry to hear that our product did not meet your expectations. We understand your situation but we also hope you can understand that the item you ordered is a final sale. As outlined in our Return Policy, final sale items are non-returnable and non-exchangeable. By completing your purchase, you acknowledged and accepted the following terms:
• Each Final Sale Item has been visually inspected, cleaned, and refurbished.
• Some Final Sale Items may have minor imperfections which are not shown in the pictures.
• All Final Sale items are not returnable or exchangeable.
Your understanding will be appreciated. Have a nice day!
Paid £50 for delivery for my items to come in a damaged, tiny box. Some items stitching had come away and others just weren’t what expected. Flower girl dress had extra wire for some reason. Trying to send return for refund is proving difficult. Just wasted a lot of money on these items. I expect a full refund for dresses and delivery and for them to pay for postage cost for return.
Reply from JJ's House2025-08-25
Dear Mel, thank you for your order of 14 items on our website. We recieved your emails about the return of all the items and our customer service team has replied to you. Please kindly check your email box and give us a reply. Thank you for your time.
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