Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
Not a good experience. I ordered trousers and top which was a sale item so non refundable , I should of seen the red flag but didn't, as the reviews were so good . Any way item arrived didn't fit , trousers were made for a six foot woman I'd say .. iv had better quality material from shein . Very badly made , be carefull ladies when ordering sale items you will be stung.
Reply from JJ's House2025-07-25
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Not a good experience for me!! I ordered a sale dress and acknowledge it was nonrefundable but they mailed it stuffed in a very small bag and it arrived very, very wrinkled and it has some appliqués that are sticking up and won’t lay flat due to the way it was all folded up. The dress should not be dry cleaned or washed so I can’t repair that - basically, it is damaged! Also, I wear a size 2 and thought this dress labeled size 6 would be big but I sew so I knew I
Could easily take it in. Well, it is about 3 inches too small in the bust. The dress says the bust size is 34.5 and I measure under that with my bra and a mid-weight shirt on - so this dress is labeled wrong and that’s why it had not sold and they put it on sale! When I contacted them they said I acknowledged it was nonrefundable - I did but I thought I was getting a size 6!!!! They can put that dress on any 34 in busted woman and they will not be able to zip it up!!! And beware — their response on the crumpled appliqués was that their sale dresses could have imperfections not shown in the pictures - so basically sale means damaged!!! Never again
Reply from JJ's House2025-07-25
Dear Customer,
I hope you are having a great day. We sincerely apologize for the experience you’ve had and thank you for bringing this to our attention.
Please note that we have a size chart available on our product page, which you can refer to in order to choose the correct size. Additionally, you may want to check our measuring guide here for professional tips on how to measure: https://www.jjshouse.com/help/how-to-choose-a-size
We apologize for the inconvenience with the package and will forward your feedback to our logistics department for further review.
We also kindly ask for your understanding regarding our Return Policy, which states that final sale items are non-returnable and non-exchangeable. By completing your purchase, you acknowledged and accepted the following terms:
• Each Final Sale Item has been visually inspected, cleaned, and refurbished.
• Some Final Sale Items may have minor imperfections that are not visible in the pictures.
• All Final Sale items are non-returnable and non-exchangeable.
We truly appreciate your understanding and hope you have a wonderful day.
Best regards.
Ordered 4 dresses for 'try before you buy' - they arrived today. They are so cheap and tacky I wouldn't have them for free. I've instantly returned them within the hour as not only was the material so cheap that being near the slightest naked flame would have me put in an inferno in seconds, but the sizing was huge and inconsistent across all of them. I also ordered 2 more that I'm waiting for that I paid full price for and am trying to cancel before they arrive as they will be going straight back. I've give 2 stars as the online chat before purchase was helpful but without it I would have given 1 at the most. No idea where all these positive reviews have come from but if you want a nice dress there are better places to go to.
Reply from JJ's House2025-07-24
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
hit and miss, I got 1 red dress which I like, but the bust is a bit itchy, the other one was ok but looked better online.
Reply from JJ's House2025-07-23
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Shipping was prompt. Dresses were as pictured online. I used the try-before-you-buy option, and kept one of the dresses. Return process was very easy.
Reply from JJ's House2025-07-23
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Bought a mother of the groom dress, try outs look and felt great (good quality), but when I received my custom size dress, the quality was not there. Beads in the waistline were not even sewn to the dress, just a few spots here and there, I emailed them with pictures asking for some kind of refund because I will need to have it fixed and no response whatsoever. Very disappointed.
I checked my email on Jul 22 2025 and nothing from you.
Reply from JJ's House2025-07-22
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Beautiful
Very elegant flowing chiffon pantsuit. Suitable of any occasion
Stunning color in royal blue!
Reply from JJ's House2025-07-22
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I am trying to get in contact with somebody to start a return of two dresses that I ordered before I then order three of our prefer style
However the website is constantly going back to sign in every time I press on an option
I am getting nowhere and it is increasingly frustrating I will not order anymore dresses until someone confirms a return
If somebody can help me in this matter I wound grateful
Reply from JJ's House2025-07-17
Thank you for reaching out to us.
We've confirmed that you successfully initiated the return of the two dresses on our website. You can proceed with the return by following the instructions outlined on our platform. We are wondering if you still have any problems with the return.
We suggest you contact our customer service if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
The try-on and swatch seemed great. Until all the bridesmaids ordered the dresses, none of the dresses match, and they refuse to refund or exchange. Paid for a $208 dress that the bride doesn't want any of us to wear because we can't get them to help us get the right colors. Some dresses are turquoise and some are shades of blue. It is just a drop ship company with terrible customer service. Don't even consider ordering from here or any of their other look alike sites. Stick to somewhere trusted.
Their response on here to use appropriate channels... I contacted customer service through their chat multiple times as well as via email. One was very unprofessional, and the other was more professional, but forwarded us an email that just says they won't help resolve any issue. This has caused stress for the bride since she doesn't want the ladies wearing the blue dresses, but they want to wear them since they paid for them. The bride has expedited dresses from elsewhere at her own great expense. I tried to handle this for her with JJs House, but they were so unhelpful.
Their next response that we didn't contact them within 14 days. There is a problem with their short return timeline. The other bridesmaids ordered after I did, and it was discovered later that none of the dresses ordered in the same color actually match each other. JJ's house was unwilling to exchange any of the dresses that were the incorrect color. My dress was actually the right color, but since they wouldn't help the other bridesmaids, my dress was useless.
Reply from JJ's House2025-07-16
Thank you for taking the time to leave us a review with further information.
We noticed that your order was delivered in April, but you never contacted us until July. We are afraid we are unable to accept the return for your order as it has been beyond 14 days. Here is the link to our policy for your reference: https://www.jjshouse.com/en/help/returns-refund
We highly suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
We thank you for your understanding in this matter.
I ordered a mother of the bride dress and thought it looked okay when it arrived. I only learned of the poor assembly of the dress when wearing it at the wedding. It was assembled incorrectly in part of it, and only loosely tacked together where the bodice meets the skirt. The dress was literally falling apart as the day went on. My request for a refund received their “canned response.” Unfortunately I went by the reviews on their web page, which I have now learned are all fake, as I cannot add one. I am surprised they have a 4 rating on Trust Pilot. There are reputable dress makers. Save yourself the trouble, and search for a company that stands behind their work. This one seems to hope you don’t “meet their requirements for refunds,” so they can politely apologize and leave you at a loss. Next time I will look for a “made in the USA” label!
Reply from JJ's House2025-07-10
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Tried JJs House for the first time recently and unfortunately disappointed. Although the dress pattern looked as pictured, I found the quality didn't match. Moreover, the dress was packaged tightly in zipsealed branded bag not too dissimilar to Shein, I think I just expected better packaging if they are marketing to be a better quality brand. Finally, I was disgusted that not only was it £6.99 delivery (with shipping protection) I then had to pay that for return too so I am out of pocket over £10 for an item I cant make use of.
Reply from JJ's House2025-07-10
Dear Chelsea, thank you for sharing your feedback. We're truly sorry to hear about your disappointment with the dress and the packaging. We always aim to provide quality products and an excellent experience for our customers.
Regarding the packaging, we strive to ensure our dresses are safely packaged while keeping shipping costs as reasonable as possible, which sometimes involves using compact and secure methods for delivery. We understand your concerns, and we'll continue to improve the packaging to better reflect the quality of our products.
If there was an issue with the dress quality, we strongly encourage you to contact our customer service team. We're happy to assist with a resolution and ensure you have a positive experience with us.
Please don’t hesitate to reach out to our customer support team, as we have not received any after-sales requests from your side yet. We’re confident we can find a satisfactory solution.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
I ordered my suit 3 weeks ago, and it has not even shipped!. My event is in a week. Very inconvenient!. Had I known this i would have NEVER given them my business!
Reply from JJ's House2025-07-10
Dear Jus, we sincerely apologize for the delay in shipping your order, and we fully understand your frustration, especially with your event just around the corner. Due to high demand and the excellent taste of our customers, the item you ordered is temporarily out of stock. We truly regret this situation.
To make things right, we have processed your refund, and we’d be happy to assist you in choosing another available item that may suit your needs. Our customer service team is here to help you find the perfect alternative.
DO NOT ORDER FROM THIS SITE!
I ordered my sister's bridesmaid dress from here. It said delivered. It was not delivered so I contacted the company. Apparently, it had been returned instead. They told me I have two options- a refund of the order (not including delivery) or they can send out another dress but it will take a month.
My wedding is in 10 days. Now, my sister does not have a dress and I have to rush to find her one.
The worst service I have ever received from a company and not the stress we need with just over a week to go before the wedding.
Save yourself the stress.
Update- following the response from JJs below. I still have received no email from them nor a resolution despite them saying I would.
Reply from JJ's House2025-07-08
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience.
Please understand that your order was shipped out on time once it is finished. Unfortunately, shipments are sometimes beyond the courier's control, though we have repeatedly urged the delivery company to expedite the process.
Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Ordered a custom sized bridesmaid dress. I have received the dress and it is a lot bigger than the measurements given. I have measured myself again and then measured the dress. The measurements I gave when ordering are correct, the measurements of the dress are much bigger than they should be.
I have enquired about returning the dress for the correct alterations to be made to the measurements I originally gave. They have said it was custom made so no returns.
Looking at trust pilot reviews i can see this is a common theme. Would not recommend.
Reply from JJ's House2025-07-06
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I like the try-on program, it’s very helpful to be able to try the dresses before buying them. Great idea!!
Reply from JJ's House2025-07-04
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I ordered a dress on this site ($194) with shipping costs of $24. I never received my dress and despite an email sent, the person told me that I had to call the carrier myself. I tried to call the number on the site but the number does not work. This is unacceptable! I spent $200 and I don't have a dress. I was forced to buy another one elsewhere.
Reply from JJ's House2025-07-02
Thank you for taking the time to leave us a review.
We checked that your order has been delivered according to the shipping company. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I bought 3 dresses, non fit well as size was different than measurements online, had to return them, they deducted £31 from my order total!
Reply from JJ's House2025-07-03
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund.
For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6
Your understanding will be appreciated. Have a nice day!
Extremely Disappointed – Poor Quality, Wrong Sizing, and Only a 20% Discount Offered
I ordered eight custom, made-to-measure bridesmaid dresses from JJ’s House using their measurement guide to the letter. Every bridesmaid was professionally measured by a certified seamstress. I double-checked the numbers myself, and my aunt verified them a third time. We even added the recommended extra 3 inches for heels. Despite all of this, not a single dress fits — every one is too short and poorly tailored.
Worse still, the quality of the dresses we received is completely different from what was shown in their “try before you buy” sample. That sample was well-made and looked promising. But the actual dresses that arrived were shockingly substandard:
Sloppy stitching and visible fraying
Misshapen, poorly sewn-in bust cups
Cheap-looking fabric and construction
Internal support that doesn’t hold the structure at all
I’ve now spent £700 on dresses that cannot be worn, and my wedding is just four weeks away. This has added enormous stress at a time when I’m already dealing with significant personal loss and family illness.
After contacting JJ’s House, the only resolution offered was a 20% discount. That’s it. No refund, no remake, no meaningful support. Just 20% back for eight unusable dresses.
Since then, I’ve discovered I’m not alone. There are hundreds of similar complaints across Facebook and review platforms — stories just like mine, with the same issues of poor quality, inaccurate sizing, and a huge gap between the sample and the final product. It’s clear this isn’t an isolated incident but a recurring problem.
I’ll be sharing my experience, complete with photos and documentation, on every bridal forum and review platform I can — not to be malicious, but to warn other brides. If you’re considering JJ’s House for your wedding — please think twice.
Reply from JJ's House2025-07-02
Thank you for taking the time to leave us a review.
We received your complaint and we are sorry to bring you all the unhappy experience. After checking our quality inspection of the dresses in your order, we confirm that the dresses are made in the measurements you offered. Please check the measuring pictures we sent to your email.
Thank you for your time and have a nice day.
Asked to cancel my order as I did not want the item and have been ignored disgraceful customer service all I want is my money to be returned and my order cancelled. Judging my all other 1 star reviews you struggle to locate orders or only care about taking the money and not retaining customers as you claim to not find orders that result in people requesting monies back. Will not be purchasing again and will be looking at taking my complaint higher if not acknowledgment is made and my monies not returned
Reply from JJ's House2025-07-01
Thank you for taking the time to leave us a review.
We verified that our customer service replied to you promptly when they received your cancellation request and canceled your order in a timely manner. We are wondering if you may have missed our response.
Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered 2 dresses via Amazon. I only received one but was charged for 2 plus shipping. The dress did not look like the photo advertised and the material was very poor quality. On June 15 they said that they would reimburse me for the one not delivered, which has not happened. I Shipped the other on using their return label and it was returned "REFUSED" Ordered May 28
Reply from JJ's House2025-06-30
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We would like to remind you that we are JJsHouse and don't sell our products on Amazon.
We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with our orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
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