Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
Ordered a custom size dress and it arrived 2 inches larger than I had measured.
When I contacted the customer service they offered no kind of apology but told me I was wrong and sent me a photo of a seam being measured to show I was wrong (which instead proved that the dress was larger than I had ordered it).
*the photo they sent was of a “half measurement” which had the seam they measured been half the waist, it would have been correct and within the 0.5-1 inch discrepancy, HOWEVER as I pointed out to their customer service over email (which was ignored and I would point out has been ignored again in their reply to this review) the seam they showed was not half of the dress, it was between two side seams but the style of the dress has more fabric in the front than the back - I measured the same from seam to seam on the back and it was half of what I entered my measurement to be but across the front there was an extra 2 inches to that, hence the dress being much larger than ordered.*
They did say that a 0.5 inch difference in measured and real size was an acceptable human difference but did not acknowledge the fact that the dress was 2 inches different to the measurements I asked for and so way beyond this acceptable limit.
I eventually managed to receive a partial refund and had to get the dress tailored of which the cost was not covered by the refund.
I have since spoken about this with friends and family of which multiple have come forward and said they also received custom dresses completely differently sized to what they entered. I would not recommend the custom sizing at all.
The dress fabric and quality was nice enough, but given the price I would have expected better especially with the sizing and customer service.
Reply from JJ's House2026-09-02
Thank you for updating your review with your order details — we truly appreciate it.
After carefully reviewing your order, we can confirm that the dress was custom-made according to the measurements you provided. We have also cross-checked this against our production measuring photos, and we found a variance of approximately 0.5 inches. This falls well within the acceptable tolerance for handmade garments, which is generally between 0.5 and 1 inch. However, we understand that even a small discrepancy can be frustrating, especially for special occasion wear.
We also notice that our customer service team has already issued a partial refund as a gesture of goodwill to help offset the inconvenience. We hope this reflects our commitment to your satisfaction, even in light of minor variances.
If you have any further questions or need additional measuring guidance, please don't hesitate to reach out. We are here to help.
Thank you once again for your understanding and cooperation.
I liked that I could try on the dresses that I liked before I make my final purchase!
Reply from JJ's House2026-09-02
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
VIRGO HERE:Wish I could give them negative stars, I had ordered shoes on the 21st , the shoes that were supposed to come August 25th -31st was the estimated delivery. However The 31st is my birthday and I'm still waiting on the shoes in September. Don't order from here for your wedding or special event. It will not come on time on TIME And who knows if it's going to come correctly or not. Save your time and money and go somewhere else where you might get your order on time for your special day because JJ's house doesn't care I'm just glad I had a good pair of substitute shoes I may even send the on ones I bought from JJ's house back. As they are no longer needed And I won't be ordering ever again! I say good luck to JJ's house with their business model of not showing up on time.
Reply from JJ's House2026-09-02
Thank you for your emails.
We apologize for the inconvenience, as we understand you have not yet received your order. We have contacted the shipping company and regret to inform you that your order is experiencing delays during overseas transit. Please rest assured that we are actively working to coordinate resources to prioritize your goods for transit and will continue to monitor the situation until your package arrives.
Thank you again for your patience and understanding.
Easy to find my style and colour online . Put in my measurements and hey presto !! I have a beautifully tailored dress for my son’s wedding. Reasonable price too ! 🥰🥰
Reply from JJ's House2026-09-01
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Love the option of dresses. I found 1 I liked, ordered it, great communication and arrived early. Right order and it fit!
Reply from JJ's House2026-09-01
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
Custom measurements not followed and won't refund.
Ordered a custom bridesmaid dress. Triple checked my measurements, the dress is hugely too big and the 'quality control' photos they sent after I raised the issue shows the measurements on the wrong part of the dress, with the dress not flat. I measured the actual waist of the dress and it was 2 inches bigger than the measurement I had sent. Their argument was that some tape measures are different.
Responses are poor, haven't replied in the last two weeks.
Initially offered a 20% then a 40% off discount which nowhere near covers the cost of alterations to make the dress actually fit. As the dress is so far off in size the zip needs removing and realigning, with taking inches off the waist and off the length- at a cost of £95, the same as the dress itself.
They do not accept returns on custom dresses - which would be fine- if the measurements were correct!
If you must order a dress from here, I recommend ordering a couple of standard sizes closest to your measurements and having the one closest to yours altered.
Reply from JJ's House2026-08-31
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. Please rest assured that we are committed to resolving the issue promptly.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
What a fantastic dress…( i bought the Sage Green Garden
Size = UK 14)
very very good quality, bought as a bridesmaid dress and was incredibly comfortable all day and the top half being able to be changed many times is the best thing about it. Got cool, arms covered easily and when I got hot just pulled up off the shoulders. Very much looking forward to wearing it again to the races et. Very good value for money
Reply from JJ's House2026-08-31
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Bought shoes to wear to a wedding. Wore them for less than 4 hours on the day and was mainly sitting down during this time and the whole heel wore away on both shoes. Sent an email with photos to the company over 3 weeks ago, as well as a follow up email and not even had a response. Appalling service and will not purchase from them again.
Reply from JJ's House2026-08-31
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with your shoes. Our records show that your order was delivered on February 18th, and you contacted us in August, which has been over 6 months after the order was delivered. Since it has been over such a long time, we are afraid we cannot accept your return.
For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund
We appreciate your understanding. Have a great day!
The dresses are very high quality! The try on process is very easy. I found a perfect dress and no problem returning 2 that I did not choose. Customer service is excellent. I would highly recommend and will definitely purchase again in the future!
Reply from JJ's House2026-08-31
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
My order arrived when it was supposed to, the dress is beautiful.
Reply from JJ's House2026-08-30
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
I had purchased a dress for my son’s wedding ( in Mexico) from a high end store and wasn’t completely happy with it. I happened to look at JJ House online and saw one I liked (1/4 of the price of the other one I purchased) so I thought I’d try it. Omgosh!!!!! I loved it. It was perfect. Exact length I needed; no alterations needed, beautiful color, great quality….. I was so happy with my dress!!!!!
Reply from JJ's House2026-08-30
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
I did the Try on program. Had 3 dresses delivered promptly. Very easy doing the returns of unwanted dresses through Happy Returns. The dress I chose is well made, and the prices are extremely affordable. Very happy with JJs House. Will recommend to family & friends, and I will use in the future
Reply from JJ's House2026-08-30
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
The try on process through the mail worked very smoothly! It really gave you flexibility and alleviated the time it would take going to a brick and mortar store. The quality and value are great!
Reply from JJ's House2026-08-30
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
The ease of ordering and delivery and the quality of my dress made my experience incredible.
Reply from JJ's House2026-08-30
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
The dress was exactly as described, very soft and comfortable! I can’t wait to wear it to my daughter’s wedding! The try on program is so easy and fast, I ordered 2 dresses and the one i didn’t keep I put back in the bag and put the shipping label on and off it went super easy!
Reply from JJ's House2026-08-30
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Really happy with our made to measure dress, it fit perfectly, and arrived by the dare stated. We would happily purchase from JJ’s house again.
Reply from JJ's House2026-08-30
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
the dress is beautiful and the customer service was great, they replied right away and the dress got here even EARLIER thank youuuu so much!
Reply from JJ's House2026-08-25
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
The custom sizing made the dress we purchased perfect! Thank you. We will be ordering from your company again.
Reply from JJ's House2026-08-26
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Easy to order, beautiful quality and structure! Fit was exactly what measurements dictated. All items purchased where exactly as expected!.
Reply from JJ's House2026-08-25
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
the dresss got here in a timely fashion and unfortunately it wasn't right for me and I have had to return it. The return was effortless and they lived up to their return policy. Will use them again.
Reply from JJ's House2026-08-25
Thank you for your feedback.
We’re so glad the dress arrived quickly and that the return process was smooth and effortless for you. While we’re sorry the style wasn’t quite right this time, we truly appreciate your understanding and look forward to serving you again in the future!
Have a nice day!
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