At Fridays Health, our mission is to transform personalized weight management and obesity medicine. As a premier telehealth provider specializing in GLP-1 medications, we guarantee a weight loss journey tailored to your needs. Enjoy unlimited access to our team of dedicated medical experts and a fully bespoke care regimen, including well as support groups and coaching in mental health, nutrition and movement. Your Fridays insurance concierge is able to submit prior authorizations for medications like Ozempic, Mounjaro, Zepbound and Wegovy as well as deliver compounded versions like Semaglutide and Tirzepatide directly to your door from our 503a and 503b certified pharmacy partners. With round-the-clock support from our holistic care team and multiple weekly interactive sessions, Fridays Health delivers a comprehensive telemedicine service aimed at empowering your path to health and well-being. Get started!
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Is Fridays Health legit?
Fridays Health (joinfridays.com) has a 3.5 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 33% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly medical staff, noting that healthcare providers offer truly attentive support, clear explanations, and personalized care during appointments. Many people also appreciate the remarkably smooth telehealth process and fast medication delivery that successfully helps them achieve their personal wellness and weight loss goals.
However, some people mentioned significant issues with customer service, stating that it was extremely difficult to reach representatives and obtain meaningful assistance. Others expressed deep frustration regarding unhelpful automated chat responses, delayed communication, and unexpected changes made to their prescribed medication dosages.
Auto-generated from all reviews of this business. For reference only.
I ordered and had it approved within the subscription period, but they cancelled it before it shipped because my subscription ended. So they stole $300 from me. They make you order monthly to pad profits. Scum.
Reply from Fridays Health2026-08-04
Hi Christopher, we're really sorry for the frustration regarding your cancelled order and the billing confusion. That’s not the experience we want for you. We’ll review your account internally to ensure this is resolved. Please email us at [email protected] so we can assist you personally.
-Fridays Team
I chose Fridays because their website advertised physician-guided care, comprehensive laboratory testing through Quest Diagnostics, and “zero hidden fees,” specifically stating that medication, labs, and premium care were included with the membership.
Unfortunately, my experience has not reflected those promises.
I prepaid for a six-month membership with the understanding that laboratory testing was part of the program. However, when I requested bloodwork, I was initially told that laboratory testing was “not available through our program.” That response directly contradicted Fridays’ own marketing, which repeatedly states that comprehensive lab testing is included with membership.
Rather than acknowledging the discrepancy, I had to repeatedly advocate for myself, quote information from Fridays’ own website, and request escalation before my concerns were taken seriously. Even after that, I have continued to encounter resistance regarding bloodwork that was advertised as part of the membership.
Another frustrating part of the experience was that my original support ticket was automatically marked as “resolved” even though nothing had actually been resolved, forcing me to start a new conversation to continue addressing the issue.
The medication itself has worked well, but customer service and communication have been disappointing. Patients should not have to argue for benefits that are prominently advertised before they enroll.
If laboratory testing is only available under certain circumstances or subject to significant limitations, that should be made abundantly clear before someone commits to a prepaid membership. Transparency matters, especially when healthcare is involved.
I sincerely hope Fridays improves the consistency between what it advertises and what members actually experience.
Reply from Fridays Health2026-08-07
Hi Tracey, Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you had. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. Please reach out to [email protected] so we can work on a resolution together.
-Fridays Team
I do not recommend this site; the service is terrible. They make mistakes, and the customer is the one who has to pay. They don't resolve anything, and if you're lucky, they might actually answer you.
Reply from Fridays Health2026-07-31
Hi Abril, Thank you for sharing your feedback, and please accept our sincerest apologies for the overall experience you had with us. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. Please reach out to [email protected] so we can work on a resolution together.
-Fridays Team
Duplicate accounts were set up. I talked to over 13 people handful emails and it took me three weeks to resolve the problem in order for me to get my next medication in the mail very unhappy with Fridays.
Reply from Fridays Health2026-07-31
Hi Shelley, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had concerning the duplicate accounts and not receiving your medication in a timely manner. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. Please reach out to [email protected] so we can work on a resolution together.
-Fridays Team
I signed up with Fridays after hearing so many positive reviews from influencers who emphasized how easy it was to communicate with a provider and ask questions about your medication. Unfortunately, that has been the complete opposite of my experience.
Before my first prescription was ever shipped, I noticed it included a compounded formulation containing ingredients I had never taken before (including B6 and L-carnitine). I also noticed I had been prescribed an unusual 11.125 mg dose of tirzepatide, when I had previously been taking 15 mg.
I wasn’t upset that my treatment was different—I simply wanted to understand why.
Before the medication shipped, I specifically requested to speak with the prescribing provider so I could understand the reasoning behind the formulation and dosage. I also explicitly asked Fridays not to ship my medication until my questions had been answered.
Instead, the medication was shipped anyway.
Because I never heard from a provider, I had to spend time researching the formulation and ingredients on my own just to decide whether I was comfortable taking the medication. That should never be the patient’s responsibility.
I reached out repeatedly asking to speak with the provider. Every time, customer service was polite and told me my concerns had been escalated. However, more than six weeks later, I still have never received a single response from a provider. No explanation for the 11.125 mg dose. No explanation for the added ingredients. Nothing.
When it came time for my second refill, I again requested to speak with the provider. I asked to return to 15 mg and specifically requested not to change my formulation again.
Instead, Fridays sent me another 11.125 mg prescription, changed my formulation again, and once again shipped the medication without addressing a single one of my questions. I still have never spoken with the prescribing provider.
To be fair, the medication always shipped quickly, and customer service has been kind. Unfortunately, customer service cannot answer medical questions—they can only say that the issue has been escalated over and over. If you actually need guidance from the clinician managing your treatment, that support simply wasn’t there in my experience.
The most disappointing part is that provider access is one of the biggest reasons Fridays is promoted online. I joined because I wanted ongoing communication with the clinician managing my medication. Instead, important decisions about my dose and formulation were made without explanation, my request to delay shipping until my questions were answered was ignored, and after more than six weeks I still have not received a response from a provider.
If your priority is simply getting your medication delivered quickly and you don’t anticipate having questions about your dose or formulation, Fridays may work well for you.
However, if you’re new to GLP-1 medications, want to understand why your medication or formulation is being changed, or value having access to the provider making those decisions, my experience was very different. I believe patients deserve to understand and participate in decisions about their treatment. Unfortunately, that wasn’t my experience with Fridays, and because of that I’ll be looking at transferring my care to another telehealth provider.
Reply from Fridays Health2026-08-07
Hi Samantha, Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you had. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. Please reach out to [email protected] so we can work on a resolution together.
-Fridays Team
I HAVE BEEN USING THIS COMPANY FOR A YEAR AND NOW REGRETTING IT AND THINKING OF USING A DIFFERENT COMPANY. THEIR CUSTOMER SERVICE IS ATROCIOUS AND THEY OUTSOURCE TO OTHER COUNTRIES WHERE CELL SERVICE IS AWFUL AND YOU CANT UNDERSTAND ANYTHING THEY SAY. THEY DON’T COMMUNICATE BETWEEN AGENTS SO YOU GET BOMBARDED WITH EMAILS OF THEM TRYING TO HELP YOU BUT TELLING YOU CONFLICTING INFORMATION. THEY WILL TRIPLE BILL YOU AND THEN WHEN YOU COMPLAIN THEY WILL CANCEL YOUR SUBSCRIPTION BECAUSE THEY ARE MAD YOU SPOKE UP. THEY ARE WAY OVERPRICED PAYING $359 FOR A VIAL OF COMPOUNDED TIRZEPETIDE IS HIGHWAY ROBBERY. VERY SCUMMY AND SCAMMY COMPANY THAT ONLY CARES ABOUT GETTING THEIR MONEY. I WOULD NEVER RECOMMEND THIS COMPANY AND I SHOULD BE REFUNDED FOR ALL OF THE TIME I WASTED TRYING TO REASON WITH THEM.
Reply from Fridays Health2026-07-28
Hi Allegra, we’re truly sorry for the frustration and stress our communication and billing have caused you. That’s definitely not the experience we want for our members. We’re reviewing your account details internally to address this. Please reach out to [email protected] so we can work on a resolution together.
-Fridays Team
Unannounced Fulfillment Change and Unresolved Complaint
I was a Fridays customer for more than a year, and my Wegovy prescription had always been sent to my local Publix pharmacy. Without notifying me, Fridays changed the fulfillment process and mailed my medication to an old address.
This was not a misunderstanding. I was never informed that my medication would be shipped, never asked to verify my address, and never told that the new fulfillment process would involve additional costs.
I contacted Fridays five times, three times in writing and twice by phone, and requested management escalation on three occasions. No manager contacted me.
I was initially told that I missed the pharmacy’s reporting deadline and that my medication could not be replaced. I was later told that a replacement could be processed if I paid another $99 subscription fee, even though I had already paid the subscription fee for medication I did not receive.
I canceled my membership because of the poor communication, failure to escalate my complaint, and refusal to correct an error caused by Fridays’ unannounced fulfillment change.
After more than a year as a customer, I expected much better service. I will update this review if someone in management contacts me and resolves the complaint appropriately.
Reply from Fridays Health2026-07-31
Hi Yolie, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with not receiving your medication as you normal had. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. Please reach out to [email protected] so we can work on a resolution together.
-Fridays Team
So disappointed. They were recommended by my previous high dose provider for low dose maintenance. The prescription didn’t work at all. I met with their provider who upped the dosage and still gained 20lbs. Asked them questions and discontinued the service. They told me they could not cancel the service until I had a consultation with a provider. The provider said they would refund my subscription. They charged me over $500 anyway and said I wasn’t eligible for a refund because I had a consultation with a provider. What a trap! Then asked them to send prescriptions since they had already billed me for them plus some. They scheduled appointmentsfor 2 different times. Didn’t show up. Kept me waiting for over 45 minutes for a provider as they said was required to unpause my subscription (not prescription). They text me notifications for one appointment time. When I log in they say it’s a different appointment time.
Reply from Fridays Health2026-07-28
Hi Dawn, we’re truly sorry for the stress and frustration regarding your billing and scheduling. This isn’t the experience we want for our patients. We’re reviewing your feedback with our team right away. Please email [email protected] so we can look into your refund and help resolve this personally.
-Fridays Team
I am extremely disappointed and frustrated with my experience with Fridays. After signing up, they raised the price on me without delivering what was promised.
To make matters worse, absolutely no services have been rendered, yet they outright refused to issue a refund. Their customer service is horrible, unhelpful, and completely indifferent to resolving issues.
This is hands down the worst company I have ever dealt with in my life. Save yourself the stress and money. Stay far away.
Reply from Fridays Health2026-07-28
Hi Margarita, we’re truly sorry for the frustration you’ve experienced with your billing and our service. This isn’t the experience we want for you, and we’re looking into your account details internally. Please email [email protected] so we can personally help resolve this and address your refund request.
-Fridays Team
I love that it is affordable and easy to get prescribed. The support through Fridays is very helpful, someone is always ready to help. What I’m not really liking is that they start you off at the lowest dose which is 0.2mg and can only increase your dose by 0.2mg meaning, it is taking me a while to see results. It’s affordable however, in the long run, if I stay with Fridays I will pay more over time to see results. And that’s making me question whether I want to stay with Friday’s or not.
Reply from Fridays Health2026-07-22
Hi Mayra, thanks for sharing your experience and kind words about our team. We understand the frustration when progress feels slow due to titration schedules. Our protocols for semaglutide prioritize safety, but we’re sharing your thoughts with leadership to keep improving. Our support team is here if you'd like to discuss your plan further.
The Fridays Team
I spent over $1,000 on tirzepatide through Fridays over the course of many months, starting at the lowest dose and eventually reaching 11 mg. Unfortunately, I never lost any weight despite following the program.
What disappointed me most was the lack of medical oversight. Each time it was time for a refill, I completed the required questionnaire with my weight, any side effects, and updates, but my prescription was simply renewed and shipped. I never had a meaningful follow-up appointment with a provider to discuss why the medication wasn’t working or whether my treatment plan should be adjusted.
After taking a short break because I had leftover medication, I requested my next refill. Even though I had previously been on 11 mg, Fridays automatically reduced me back to 8 mg and shipped it without discussing it with me first. When I requested to speak with a provider, I was told this was simply company policy if you’ve been off the medication for a couple of weeks.
I understand that clinics need safety policies, but after months of no results, I expected individualized medical care instead of automatic refills and policy-based decisions. I feel like my lack of progress was never properly addressed, and I left the program feeling frustrated after spending a significant amount of money with no benefit. I would definitely not recommend based on the lack of care I received and results I had.
Reply from Fridays Health2026-07-28
Hi Tisha, we’re truly sorry you didn’t see the progress you hoped for and felt unsupported during your time with us. We’re reviewing your feedback regarding our provider follow-ups and tirzepatide dosing policies. Please reach out to [email protected] so we can look into this further for you.
-Fridays Team
Extremely Disappointed – Poor Customer Service and Broken Promises
I signed up with Fridays approximately three months ago and sincerely regret my decision. If I could go back, I would never have committed to the annual plan.
The company advertises a customer-friendly experience and promotes the idea that you can cancel at any time. However, when I attempted to address concerns about my account, the information I received did not align with what I believed was represented during the enrollment process. That experience left me feeling misled and frustrated.
My biggest issue has been the complete lack of customer support.
For more than three weeks, I have been trying to speak with someone who can resolve my issue. During that time, I have called multiple times each week and have repeatedly been told that my case was being escalated and that someone would be contacting me.
Despite these assurances, I have received no meaningful follow-up, no resolution, and no direct communication from anyone empowered to solve the problem.
As a customer who paid for an entire year upfront, I find this completely unacceptable.
In addition, I am not receiving the product and service experience that I expected when I enrolled. Rather than receiving answers or assistance, I have spent weeks chasing updates with no progress.
At this point, it feels like Fridays acts primarily as a middleman between customers and pharmacies while providing little support when issues arise. Whether that perception is accurate or not, it reflects the experience I have had as a paying customer.
What has been most disappointing is the lack of accountability. Once my payment was collected, the level of service fell far short of the promises made during the sales process.
I strongly encourage anyone considering this company to do their research before committing to a long-term contract or paying in advance. There are many alternatives available, and based on my experience, I wish I had chosen one of them.
Pros
Enrollment process was simple.
Cons
Extremely poor customer service.
Weeks without meaningful follow-up or resolution.
Repeated promises that were not fulfilled.
Difficult to reach someone who can actually help.
Concerns regarding transparency and customer expectations.
Poor value for customers paying in advance.
Reply from Fridays Health2026-07-22
Hi R Vohra, we’re deeply sorry for the frustration and lack of communication you’ve experienced with your account. We're looking into your case immediately to address these delays and ensure your feedback is heard. Please email us at [email protected] so we can prioritize a resolution for you.
The Fridays Team
Well, the drug works fine, the access to providers to discuss treatment or get any guidance is impossible. Changes are made without approvals from me and I do not like it. I will not be continuing with this service.
Reply from Fridays Health2026-07-28
Hi Kathleen, we’re truly sorry for the frustration regarding your provider access and the changes made to your plan. This isn’t the level of care we aim to provide. We’re escalating your feedback to our clinical team right away. Please reach out to [email protected] so we can help you personally.
-Fridays Team
I had a great first two months with them but getting my month three medicine has been a disaster!!! They said it's professed on their end and a ticket is open and has been escalated several times. I called the pharmacy and they said they had nothing for me there this month. It's been 12 days and now I don't have it for my shot day tomorrow. I've been calling and emailing them and keep getting told it's being looked into. I'm so disappointed and want my money back!
Reply from Fridays Health2026-07-20
Hi there, we’re truly sorry for the stress and disappointment this delay has caused. It’s frustrating to miss a dose, and we’re investigating why the pharmacy hasn't received your order yet. Please email [email protected] so we can look into your refund and help you get back on track.
-Fridays Team
Customer service is a joke. I’ve waited for a callback for 5 weeks and called multiple times weekly to be told to be patient, someone will be calling me back. I paid for a full year in advance and am not getting the correct product/amount. I have been told an “elevated ticket” was put in 3 times only to have those tickets closed with no callback/email/contact at all. I wish I could go back in time and join a company that supports customers in the way that is promised on their site. Do not trust this company!
Reply from Fridays Health2026-07-28
Hi L Arreola, I’m truly sorry for the frustration and lack of communication you’ve experienced. It’s concerning to hear about your closed tickets and shipment issues, and we’re escalating this for a thorough review. Please email us at [email protected] so we can look into this personally and help right away.
-Fridays Team
Do not used them!! I signed up for their GPL1 service In May. My first prescription was sent on 5/7/26. A refill was sent out early on 5/30/26. I have been waiting for a refill to be approved for several weeks. I have been given various excused from customer service over the phone. Their excuses make no sense. Their email responses are canned and do not address the issue, Today, I had a phone or video doctor visit scheduled. The link they sent did not work and when I called customer service, they said the appointment had been canceled! I don't think they have doctors or access to medication. All I get are excuses but of course they are charging me!
Reply from Fridays Health2026-07-21
HiJennifer, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Fridays
The "program price" is 395.00 in addition to the medication. Total rip off with horrible customer service. Don't sign up!
Reply from Fridays Health2026-07-20
Hi Joy, we’re sorry for the frustration regarding our pricing and your experience with our team. We aim for transparency and it’s clear we missed the mark. We’re reviewing your feedback internally to improve. Please email [email protected] so we can look into your account and help you directly.
-Fridays Team
Did do fill subscription after I paid for 6 months
Hello, everyone I paid for a 6 months subscription, to Fridays. I am supposed to receive a vial every four weeks after the fourth injection. You throw the vial away right now as of today, I have no medicine left and I have three weeks left of my subscription.And they will not refill it unless I pay for another six months.
Reply from Fridays Health2026-07-20
Hi Quinn, we're so sorry for the frustration around your refill schedule and subscription. We want to make sure your care continues without these hurdles, and we’ll look into your account details right away. Please reach out to [email protected] so we can resolve this with you personally.
-Fridays Team
The overview before placing an order is confusing theres no additional confirmation before payment is processed. When i hit pay it did not bring me to a summary to allow me to view what i was purchasing. It simply just took the payment. I was still reviewing my options. Subsequently when i called to inform the agent i was still reviewing my options, she let me know i could not receive a refund. For that reason i will not continue my subscription. Or order from Fridays again.
Reply from Fridays Health2026-07-20
Hi Diana, we're truly sorry for the confusion during checkout and the frustration regarding your refund request. We want our process to be clear and transparent, so we're reviewing your feedback internally to improve. Please reach out to [email protected] so we can look into your case and help.
-Fridays Team
