Fridays Health

EmilyUnited States · 1 review · Experienced 2026-08-14 · Posted 2026-08-15

Purchase

All the information and purchasing was a breeze with the help of Monica! She is the reason I went through with giving Fridays Health a try.

Isis Caroline ChavesUnited States · 1 review · Experienced 2026-07-29 · Posted 2026-08-15

WARNING!!!!

Very disappointing experience with Friday. I paid $386 upfront, and their provider ordered the wrong medication. I immediately contacted Friday, another provider corrected the prescription, but I have now spent days trying to get the issue resolved. My case has been “escalated” multiple times, including after speaking with a manager, yet I continue receiving the same responses with no actual resolution. Friday is now relying on a supposedly non-refundable policy while I am requesting proof that I was presented with and accepted those specific terms, but how I cannot get a refund even though I didn't get what I paid for???? That's crazy!!! The only think I get is AI generated responses or if I call people endless apologizing, which does not resolve the problem just keep you going on loops and buying them time. My account is now on hold/cancelled, and I am still waiting for my $386 refund for an issue I did not cause, their internal problems shouldn't be our business, and we (the consumers) CANNOT be penalize for it. Based on my experience, I strongly recommend researching Friday carefully before paying several months upfront. And most likely you will read below an AI generated response from them to contact customer services, what I have done multiple times.

Poor customer service

Poor customer service, no contact with a physician, asked for RX increase and they decreased from 12.5 to 5.0 without one discussion with a physician. They didn’t bother to contact me at all. Such a change I would expect a discussion, email, notes or something from the physician and I received no communication whatsoever! I had to contact them to inquire why, informed them this was not what I wanted, did not match my dr approved prescription and wanted to return the low dose that wasn’t opened and they said no. Awful. Will not use them again.

Fridays health is by far the best

Fridays health is by far the best. Always so helpful. The prices are unbeatable. Im down 36 pounds since February 1st. "Im down 30 pounds and I'm getting good at golf 🎶 🎵 " (Kristen Doute).

Donna LangdonUnited States · 2 reviews · Verified · Experienced 2026-08-13 · Posted 2026-08-14

Quick. Knowledgeable easy

Quick knowledgeable staff. Friendly

Great company would totally recommend it

Great company, customer service is very helpful and prescription refills are always fast and reliable.

Visit went well

Visit went well. No issues.

So far the process has been a very good…

So far the process has been a very good experience. The team is responsive and I appreciate that I get a reminder to order my medication before I run out. I have not had issues with medication being delivered on time.

Fridays needs to improve provider patient support

Fridays is great because of the ability to receive diet, exercise and dietian nutritional support. The unfortunate problem is that most of the providers I had appointments with seem anxious to complete the appointment. Several providers have told me they don't know what to do and medication not working for me but don't not offer an alternative solution. This is very disappointing when there is no follow up advice / support. However, representatives are very supportive to start medication.

Unfortunately very disappointing

The entire experience has been incredibly frustrating. I joined almost 6 weeks ago and haven’t been able to take a single dose of medication yet. First order never arrived. The second order was delayed by FedEx for 2 weeks and arrived warm. Then spent weeks waiting to be “advised” by the pharmacy about the safety of that med and never heard back. The third order was approved almost a week ago and has not yet shipped. I paid a good deal of money up front and so far have received zero usable product in return. That said, customer service is always fairly prompt, kind, and considerate. Just never able to find any true resolution and it feels as if I will never be able to actually get things started. When I should be approaching two months in, which is so upsetting. Growing increasingly hard to stay patient after so many weeks of waiting. Not at all what I expected from this journey.

The Dr was knowledgeable and articulate.

Medication Refill Delayed 13 Days without customer service response

I paid for 6 months of medication upfront, and my first shipment arrived on time. However, after the refill, it has now been 13 days and my medication still has not shipped. I have repeatedly contacted you through messages, but I have not received a response from an actual person. Instead, I keep receiving the same AI-generated response saying that my medication has been approved and is getting ready to ship. That information is clearly not accurate because nothing has actually moved forward, and I still do not have my medication. I have now been without my medication for almost two weeks, despite paying for a 6-month subscription upfront. I need someone from your actual customer service team to look into this personally and explain: * What exactly caused the delay? * Where is the mistake or issue? * What is the current status of my medication? * When will it actually be shipped? * When should I realistically expect to receive it?

Monique ReichmanUnited States · 2 reviews · Experienced 2026-08-11 · Posted 2026-08-11

Excellent service and support

Excellent service and support. The documentation is thorough and helpful. The shipment arrived within a week of signing up. My consultation with the nutritionist was really good and the information provided was excellent. I would definitely recommend Fridays to anyone wishing to start the GLP1 journey.

Kelly ElennissUnited States · 1 review · Experienced 2026-08-11 · Posted 2026-08-11

I started Fridays with high hopes

I started Fridays with high hopes. Though they started me on a very low dose, they upped it after 2 weeks. At my 2 month mark they said they would up the doseage as I did not lose any weight for the last 2 weeks. I was quite happy. I did receive my package however it only contained needles and alcohol swabs. No medication. I messaged the team asap and they responded they would take care of this immediately... That was 2 weeks ago. No medication, multiple messages that say we are working on this, multiple messages that say we will escalate this (clearly they have not) multiple phone calls and still no medication. I have of course paid for 3 months and only received 2 and I they are telling me they can't refund me only replace the medication...ok but you haven't. I have been without my tirzepatide for a week and am due tomorrow for my next dose. I am beyond frustrated. Kelly

Hannah is an amazing provider!

Excellent

GOOD COMUNICATIONS GOOD ADVICE AS WELL!!

I want to make a review about Friday…

I want to make a review about Friday Health. I wanna tell you my journey started on July 9th, 2026. I ordered the medication, ordered six months. They charged me 500 and something dollars. Then they took out 149, I believe it was, to see the provider, or vice versa. Next thing I know, I waited and waited and waited. Did not get any medication. Then I called. They told me it was an issue that the provider mistakenly did something, and it didn't go to the pharmacy. Okay? I waited two weeks. Nothing. I waited all the way to July 29th. On July 29th, I called back. Nice young lady answered the phone. She put me in contact with a provider. Provider fixed whatever issue they had, told me it's good to go. Still no medication. Waited, waited, waited another week. Then I called last Thursday. On Thursday, talked to them, talked to the manager. Manager tells me, this is crazy that you don't have your medication. I understand. If you don't have your medication by tomorrow, which is Friday, which was last Friday, if you don't get a notification that it's on the way, I will give you a full refund. I said, a full refund for everything? Because they're telling me I can't get a refund even though I'm getting nothing. She said, yes, because you got nothing from us. Next thing you know, Friday comes. All I'm getting is AI-generated notifications that we're researching it. Nothing happens. I just got off the phone at 1:26 with the customer service person, who's telling me that they see the notes about my refund. They still don't know what's going on with the medication. They wanna put me to billing, which billing is only gonna tell me what they said I can get, but they're not gonna talk about that the customer service agent already told me I was gonna get a refund. I'm going in circles, and the lady said, well, do you want the medicine or the refund? I want the medicine. But if I can't get the medicine ASAP, I want a refund. People, stay away from this company. Especially disabled vets, if you're going through something and you gotta deal with this company, they will cause you more stress and anxiety. I don't know how they are in business and not taking care of their customers. All they do is just appease you with a chat that's AI-generated, but you get no help. The customer service people are really nice, but they are no help. No one knows what to do. And if the pharmacy is the issue, the pharmacy should be fired. But I would not recommend anyone using Friday Health.

Great attention and care for the patient

Over 10 days waiting and still no answer

Over 10 days to get an answer I had complications with the medicine and no one is calling me back. But they did charge for a refill I didn't authorize

Ruth CastilloUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-09

I used to recommend the company…

I used to recommend the company Fridays, as everything seemed fine at first. However, their customer service is terrible. I helped my sister choose the GLP-1 program with Wegovy pills, and we paid for a three-month membership in advance. On July 7, 2026, they sent the first bottle of pills, but when it was time to order the refill, they refused to send it, claiming that the pills were not included in the membership. This doesn't make sense to me. I got tired of calling them, and they just keep saying that the $400 I paid for the three months is only for the membership. I want to warn people to be very careful because this company, Fridays, is not as honest as it seems. Read the terms carefully, especially regarding what exactly is included in the membership. I did everything over the phone with a representative guiding me, and now they claim I owe $199 for the bottle of pills, which was never mentioned at the beginning. Be alert, as they start charging payments automatically a week before they are due. They deducted payments from my account twice without warning. I do not recommend this company, Fridays.