Papa

No Show Urgent MD Appointment.

I had been using POPA for approximately three years. I was always satisfied and try to be courteous.My neighborhood is not the best but I keep my home very clean. One employee said it looked like no one lives in my house.The young man who took and picked me up for cataract surgery was very kind and I was very nervous. I am 71 and realize seniors can be a bit much at times.I had been sole caretaker for my 101 year old mother for years and along with chemo at the same time so yes I was a jittery client at first. I always gave good reviews.I was in disbelief at my last appointment.I have only ever used POPA for medical transportation.The last guy was very nice and I asked if he could come again.He said I could request it. So I called at least a week ahead of appointment. Well several days before I called and they said he was sick and hey were working on it.This appoint required someone bring me into office and stay throug procedure. A cortisone shot. Afterwards I was fine and required no assistance afterwards. Mad because two days before procedure I called and they said they were working on ride.Day before they told me they had no one and could they send an Uber which would have been fine with me but state law requires someone be attendance when any procedures like this are done. Night before I had no one and so I contacted a friend.I was in the office at 8AM and at 8:15 AM received a call that no ride availability. I had scheduled this appointment one month ago and absolutely needed to be there. I was left hanging. When I called back the person I talked to was very callous. All the other times good service but this was very important and I was left holding the bag. I don’t think I want their services any longer. A few people were wonderful but this upset me badly. So I hope I never need them again.