Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
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Is Papa legit?
Papa (joinpapa.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredible flexibility of the schedule, allowing them to balance personal commitments while helping seniors and individuals in need. People love meeting unique individuals and building genuine relationships that bring a deep sense of personal fulfillment and joy. Consumers often highlight that the team is extremely supportive, making daily interactions smooth, pleasant, and highly rewarding.
However, some reviewers were not happy with compensation issues, noting that pay rates, bonuses, and mileage reimbursements are inadequate. Others also mentioned concerns regarding communication support and instances where certain clients misused the available assistance for unnecessary chores.
Auto-generated from all reviews of this business. For reference only.
I am a pappa member. I schedule a visit 11/03/2025 from12pm to 1pm. I scheduled the visit a week in advance. I have no food in the my house and no money to buy food. I wanted to go to the food bank to get food. Guess what. NOBODY SHOWED UP FOR MY VISIT. NOW I AM WITH OUT FOOD. Pappa does not care about their members àt all. U need food to survive. Pappa wants me dead.
Reply from Papa2025-11-04
Hi Vanessa, we appreciate you reaching out and are genuinely sorry to hear about this. Your feedback is important, and we'd like to speak with you about your experience. A Papa team member will be calling you directly to follow up on this matter. Thank you.
Papa Pals offers great flexibility and you will likely meet some clients who will become your true friends over time. If you are looking for a supplemental income, this is perfect. Last second jobs may pay a bonus. You can even pick up jobs out of town if you're visiting someone for a length of time. On the negatives from my perspective, most of the jobs are just an hour or 2, and I would prefer longer jobs. Also, in my area, there just aren't a lot of jobs close to home. But, when I've been in larger cities, I see a Lot of jobs, so it all depends on where you're at.
Reply from Papa2025-11-10
Hey Elizabeth, thanks for your feedback! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!
The workers are treated as mere pawns and these people the support are very horrible to deal with there's not much support and it's very difficult sometimes you don't get paid and other issues you're treated as just a number
Reply from Papa2025-11-04
Hi there, we're sorry to hear about this and appreciate you bringing this to our attention. Our goal is to provide the best experience for both our Papa Pals and our members. We'd like to speak with you more about what happened; please contact our support team by using the chat support section on your app, or by submitting a ticket at the link here: https://papa.com/palsupport.
I have been working for Papa Pals for a few years now. I enjoy the flexibility and the relationships I form with the guest. I am a people person and yltaking care of others being me pleasure.
Reply from Papa2025-11-04
Thanks for sharing your feedback with us, Marylind! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟
Papa claims to build relationship between Members & Pals but their pay structure is anything but motivating to Pals to take jobs for Members they have seen before. Bonuses are a last ditch effort to get jobs filled. That is not relationship building encouragement. Reward folks for taking repeat jobs with Members. The standard pay is not practical for this. Lack of compensation for driving folks to far away distances then getting back to town on our own dime is not motivating.
Reply from Papa2025-11-04
Hi there, we're sorry to hear this. We appreciate you taking the time to share this with us, and assure you that we take all feedback very seriously. All reviews are raised with the relevant team for consideration.
The fact that papa pal exists to assist the elderly which are already sadly neglected , it’s also allowing for those of us who really care about them to provide many helpful services while also giving us an opportunity to work towards a possible personal goal within the same scope of work and care . Being that this is a very needed type of service, I do feel the pay can be more than what it’s currently paying since we also face safety concerns at times due to the mental state of the client.I hope to continue to grow with this company and possibly even be able to suggest how to better assist those in need !
Reply from Papa2025-11-04
Hey Jeannette, thanks for your feedback! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!
I don’t have any complaints for Papa . I enjoy the upfront information given about members to help you decide a job. I have had to call in two grave concerns w/o any follow up if members were review for those concerns, knowing this puts me to ease knowing I was heard and the member was taken care of.
Reply from Papa2025-11-04
Thanks for sharing your feedback with us, Karen! We appreciate it! 🌟
I like some of the members that I go see some of them are real cool and are real dope. Talking with the staff, though is hard to get in touch with them, but then some of them are very rude. I wouldn’t mind if they did a little bit more of a pay raise due to the fact the economy has changed.
I miss some of the members that I used to go to, but with their new insurance, they can’t use the services, which is sad because some of them really needed it
Reply from Papa2025-11-04
Hey there, thanks for your feedback! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!
Papa Pal is a good company but I think the owner or Director would need to make some of these visits in person to see how we drive anywhere from 35 minutes to 55 minutes round trip to clients in our personal vehicles and using our gas. We then accomodate their needs by doing their detailed list of chores. For 18/hr this is bad. We should be receiving a minimum of 21/hr. You want care aides to be happy as well as the clients right.
Reply from Papa2025-11-04
Hi Dawna, thanks for your feedback! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!
Papa is great for anyone who enjoys people. I'm retired but enjoy working when I want to work, not when someone tells me I must show up. The people I assist are so appreciative, what a change from working in health care and being told you can be replaced.. "you are a dime a dozen".
I've never felt that way when speaking with Papa representatives. Finally.. I love my job.
Reply from Papa2025-11-04
Thanks for sharing your feedback with us, Ellen! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟
I like the flexibility, I like the friendships formed with the members, but I dislike that I only get for mileage while I drive with the member. My work is limited because a lot of members live too far and I won't pick up the visit, because I'll use too much gas to get to the visit. I'm upset that we cannot provide transport to medical appointments. The app has a lot of issues and finally the PAY NEEDS TO BE INCREASED. Also if someone urinated in your front vehicle seat, we dont get compensated.
Reply from Papa2025-08-13
Thank you for taking the time to share your experience with us. Rest assured, we take all feedback very seriously and all reviews are raised with the relevant team for consideration.
I had a papa pal come twice and she was good but she was not doing much but rushing through simple jobs, loafing the dishwasher and mopping the floor. I watched her and the way she was working. I have scheduled for 2 hours because I needed the work to be done probably. I was not happy I ended up reloading my dishwasher and drying up my floor because it’s was still wet after she left. That was not the worse part. She started getting comfortable on the couch and was starting to tell me about other clients she’s been to and how bad their places are and all. I was uncomfortable with that. I don’t want people to talk about other clients because that should be confidential. I reported it to papa pal’s office and asked that I do not want her to be a pal or signed up for me.
I scheduled another one for 7/11, this pal called at 9:30pm Thursday night to introduced herself. No only was too late for that call but the voice in the other side of the phone was very much like much older person than both me and my husband. I politely asked her of her age, sure enough she was 73years old. That was very concerning and sad. I wasn’t going to let an older lady, sounded very tired to come and help us with housework just because I needed help either my Alzeimers husband and also I broke my shoulder and needed help. I kindly explained to her my reason why I was going to cancel the visit. I contacted papa pal and talked to them about canceling the visit.
I told them please, nothing against people over 70 but I would not have anyone 70 or older as a pal especially when I specifically asked for help with light housework and transportation. They might be good for companionship but not for cleaning,
To me, it’s For safety reasons, my own personal opinion.
Reply from Papa2025-08-13
Hi there, we’re sorry to hear about your experience. We appreciate you taking the time to share your feedback with us, and rest assured, our team would be more than happy to assist you with any questions you may have.