Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
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Is Papa legit?
Papa (joinpapa.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredible flexibility of the schedule, allowing them to balance personal commitments while helping seniors and individuals in need. People love meeting unique individuals and building genuine relationships that bring a deep sense of personal fulfillment and joy. Consumers often highlight that the team is extremely supportive, making daily interactions smooth, pleasant, and highly rewarding.
However, some reviewers were not happy with compensation issues, noting that pay rates, bonuses, and mileage reimbursements are inadequate. Others also mentioned concerns regarding communication support and instances where certain clients misused the available assistance for unnecessary chores.
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When I first began papa pal , I felt like I was finally going to be able to assist those in need. I was ready to make a difference. While I’ve had more good experiences than bad , I notice the service is turning into a cleaning agency. Some appointments are in big homes . The members want detailed cleaning , while the whole family still lives with them . The service is no longer for only members . It’s for the whole family. TBH e houses are upside down with mess. The other family members are bossing papa pal members around … this is no longer the norm. Papa pal is pushing the boundaries . If the cleaning is to be done in big homes they should pay accordingly.
Being a pal to the full extent of the pal is definitely much easier with the help of papa pal. It's not only a rewarding job but also the pay its a great incentive. Being of service is very meaninfull to me, and papa pal is helping me evolve.
Reply from Papa2026-06-01
Hi Teodora, thank you for all of the great work you do as a Papa Pal! Your feedback is always appreciated by us. 😊
I enjoyed first client. Light housekeeping and talked a little. I disliked second client and would have learned more through the availability of note reading.
I honestly feel like this is more than a job. I meet so many nice people and help them. Many of these are elderly people who have no one. They are so grateful and I'm getting paid just to be kind. I also feel like the pay is fair. If this company offered health benefits I would work here full-time.
Reply from Papa2026-06-01
Hi Carolyn, thank you for all of the great work you do as a Papa Pal! Your feedback is always appreciated by us. 😊
I am a senior using PAPA Pals, through my health insurance. Papa Pals does not protect clients at all, only employees. It is unsafe, psychotic people can be hired, lie to management about you whenever their feelings get triggered, (in my case political differences). Unbelievable. They cut off my services for transportation assistance without even doing an investigation. I realized how vulnerable we are as members, seniors, at the hands of this careless, and unjust company. I am furthering inquire and complaint against them with my insurance company.
I had my first "pal" yesterday at night. It was right in my neighborhood! It was awesome, convenient and I had just finished my normal shift at work in Livermore, this was great! Extra money is awesome, esp when I didn't need to travel so much and do much.
Reply from Papa2026-06-01
Hi Paula, we're so glad to hear this! Thanks for all of the great work you do as a Papa Pal. 😊
This was my first attempt to use this service. My Medicare Advantage Plan kept sending me ads. They cover 60 hours a year.
So today, on my 67th birthday. I was going to use this service for the first time.
I had requested a ride several days ago.
I got two links to confirm this request. I confirmed both times.
I also got an email with the driver's name.
So this morning I was waiting at 7:50 for the ride at 8 pm. When at 8:10 there was no car, I double checked that confirmation link.
To my shock, there was a message that I had nothing scheduled! Then I found a note that my ride had been cancelled.
I called the customer service. After multiple steps (dob, phone etc), a rep confirmed my account. She then said that the ride was cancelled because the client was already on their way to the hospital!
Of course, I had not cancelled the ride.
Nobody from Papa Pal had notified me of this cancellation (even though they had requested 2 or even 3 confirmations from me!
I got another ride but was late for a very important appointment.
Very angry.
My mother was to be picked up on Tuesday.She talked to driver and got confirmation but they called back and cancelled due to driver quitting.
They confirmed another driver on Tuesday.She was to be here at 11 am but she called to say she would be running late.They called later and asked if my mother could go at noon.
Then today Wednesday January 21,2026 driver was to be here at 11 am.She showed up at 10:30 am.But she had to wait until 10:45 am for confirmation.
I finally told my mother that I will drive instead.
Lovely company and excellent with meeting different clients and building different relationships.And bonds and being able to help people and get a different understanding all around
I just wanted to say your program lifted me. I am a disabled female and I used papa pals last year, was the best time in my homebound life. She got me out of the house, we laughed, we cried, I so enjoyed the emotional and mental support that Lanette showed me. I miss her so much. I only hope my new insurance Humana offers it again. I truly truly felt like I was living in those few hours we shared. God Bless you for having such a great program, it really helps those that are alone
Each and every member I have visited are unique with different needs. I am blessed to do my best to clean for them . shop for them. and transfer them to appointments. I actually stay busy with 7 members who are active with papa , while checking in on 2 others who miss the service they have lost due to insurance canceling papa's service.
Reply from Papa2026-01-07
Thanks for sharing your feedback with us! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟
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