Crap
Crap. Waited forever to get. Can't see a damn thing form 2.5 readers
About Jollynova
Data updated- Website
- jollynova.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 0% (0/87)
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About this business
Our mission is to bring professional, high-quality, and fashionable eyewear to consumers worldwide.
Written by the business, not verified by us.Is Jollynova legit?
Jollynova (jollynova.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently mention that the frames are incredibly stylish, come in a massive variety, and offer outstanding quality for the price. Additionally, buyers are consistently impressed by the exceptionally helpful customer support team, who provide quick and effective solutions whenever assistance is needed. Some reviewers were not happy with extended shipping delays, noting that packages can take a very long time to arrive from overseas. A few people also experienced frustrating issues with missing deliveries or receiving incorrect item details that required extra effort to resolve properly in the end.
Auto-generated from all reviews of this business. For reference only.What people say
I try to give credit where credit is…
I try to give credit where credit is due. I ordered two pair of reading glasses from Jollynova and after sending my order, I immediately canceled after reading the negative reviews here. They promptly canceled and issued a refund. Two weeks later, they sent me the glasses anyway without charging me. That was far beyond my expectations. The quality was about what I was expecting and I'd like to see them do well. If they continue to focus on the customer, they will build a great business and now I'm cheering them on.
Good quality
Because a lot of people complain about slow delivery I must say they arrived on time if you know there send from China. I live in Sweden and 3 weeks is a good delivery period. Often takes 2 weeks to get stuff from exg Germany. Quality of glasses are good. Only thing I want to mention is that the colors are far less vibrant than on the website. I chose Kenn vintage in yellow. It's more like mustard yellow and the legs are just dark. One does notice by the pouch that they are no premium glasses. But they good and well built. And do come with a pouch and well packed in the delivery box. Probably will order again.
Incredibly stylish, phenomenal service, quick shipping.
I loved ALL of Jollynova’s products! Beautiful and innovative, so stylish! And great customer service and follow through. This was the third pair of glasses than I own.
It took a little longer than expected…
It took a little longer than expected to receive my prescription glasses, but the glasses fit perfect, look great and seem to be of good quality. Company was responsive to email. I’d definitely buy another pair.
JollyNova’s quality and service is…
JollyNova’s quality and service is outstanding. I had a very minor issue that did not affect the functionality of the glasses and JollyNova responded by replacing them. I can’t recommend JollyNova highly enough. Thank you JollyNova. Footnote: The frames are awesome and unique and the prescription is 100% perfect!
I have already left a 5 star review for…
I have already left a 5 star review for the glasses I purchased and have to do the same for the customer service. I lost one of the little rubber nose pads and had to order spares. The first package got lost in transit and I was disappointed BUT… when I asked for help the customer service was fast, efficient and very friendly. I have my nose pads (and plenty if I need them) and am very happy with my experience with Jolly Nova. I am excited to buy new and interesting pairs in the future.
They get 10 stars for making it right!
**Update** I change my review from one star to 5. I paid a lot of money for eyeglasses that included photochromic lenses (tints/darkens in sunlight) After I received my glasses, I tried them in the sunlight for a significant time and it did not darken. This made me very angry especially since I purchased two of the same and could see the difference between the well made glasses and the garbage. I contacted Customer Service and we had a difference of opinion as to the quality. They did make a great effort to make it right! They sent me a new pair of glasses at no additional cost to me to replace the bad product. The replacement glasses were received at exceptional quality. They have 10 stars from me for making it right. Very few companies nowadays don’t stand behind their products. Jollynova does stand behind their products.
Terrible customer service
I ordered 2 pairs of glasses from jollynova and uploaded my prescription when I placed my order. When I received my glasses I could see better without wearing them as opposed to wearing them. I contacted the company and they asked me to upload a copy of my prescription (which they already had since I had to upload before order being placed) and they never responded after 1 week, so I emailed them. They told me I put in the wrong prescription (I put it in exactly as ordered) and so they said they could make me new lenses at my cost and I could find somewhere locally to have them placed. So not only did I waste $100 but now you want me to spend more money and they not be right again, no thank you. I would recommend ordering from another company with better customer service!!
The Worst
These are made in China and need to be shipped overseas, so be prepared for a looong wait. Bought progressive lenses, but I don't know what these things are. Completely unusable. Total waste of money. You've been warned.
The glasses are great
The glasses are great! Inexpensive! And arrived pretty darn quick!
Great Quality product.Extremely happy…
Great Quality product.Extremely happy about it!
THIS IS SCAM
THIS IS SCAM, THEY LITERALLY CHARGE YOU A LOT MORE FOR PRODUCTS YOU COULD GET FOR LESS ON ALIEXPRESS OR TEMU. IT TAKES A LONG TIME TO EVEN GET A TRACKING OF YOUR ORDER AND ITS SHIPPING FROM CHINA
Great Selection, Great Quality, Great Prices!
The extensive selection of glasses made it easy for me to find exactly the frames I was looking for. Ordering couldn’t have been easier. I was kept informed with delivery. The bonus came when my glasses arrived. The quality of the frames is as good as those costing three to five times more. I couldn’t be more pleased.
SCAM
I never received my order,it's been over 2 months,no refund as they/ someone stopped communicating with me. Total scam! Don't do it, I lost 45$
I would give them zero starts if I…
I would give them zero starts if I could. TLDR: unless you want to order expensive costume frames look elsewhere. The quality is garbage and the customer service is just as bad. I ordered a pair of titanium frames I planned to put my prescription lenses in last month. To their credit I did receive the frames earlier than expected, but thats where the good news ends. The “titanium” frames are nothing more than coated plastic that feels easy to snap. The frames are crooked like they were made poorly or someone sat on them, and they are smaller than advertised. Their policy states a full refund for quality issues and I sent photo proof of the defects. Ive been in email correspondence with them for over a week now. Round 1: I asked for a refund, they offered an exchange and I pay the difference for more expensive frames. Round2: I say no I want a refund. They offer a 30% refund and I dont return the frames. Round3: I say no, I want a refund and will report the business if a full refund isnt applied. I show them a screen cap of their OWN POLICY stating a full refund for quality issues. They offer me a 60% discount. So Im here now. Im contesting the charge to my credit card company and putting Jollynova on blast. More like Miserablenova. What horrible customer service.
Great customer service .
Great customer service . Very honest and fast !!
Very cool styling across the board.
Very cool styling across the board. I have eight pairs and receive compliments all the time. Great quality for the price. Shipping could be a bit quicker, but .... Jeff Tait
Stolen eye glasses replaced by Jollynova
My glasses were stolen from my building on the day that they were delivered. I notified the company and now they will be replacing my stolen glasses. Thank you Jollynova! K. Rogers Brooklyn, NY
Great & quick response when contacted…
Great & quick response when contacted about a small issue I had. Great quality.
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