For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Home & Garden

JUSTRUG

ClaimedCollecting reviews

100 reviews

4.8100 reviews
Write a review

About JUSTRUG

Data updated
Website
justrug.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
75% (3/4)
Do you own JUSTRUG? Claim this profile for free and start replying to reviews.

About this business

At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first.Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned.Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.

Written by the business, not verified by us.

Is JUSTRUG legit?

JUSTRUG (justrug.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-11.

What people say

Runner and Mat for the Kitchen

I bought a runner and a match for my kitchen. The colours were lovely and both arrived quickly. I had fringe on the runner and no fringe on the mat. I wish i had fringe on both, with fringe looks nicer. The mat has some kind of zig zag on the edge. Is okay but the fringe looks better.

Reply from JUSTRUG2026-06-29

Thank you so much for the thoughtful review! We're delighted the colours of your kitchen runner and mat turned out lovely and that both arrived quickly. We really appreciate your honest feedback, and we'll happily pass it along to our team — notes like yours genuinely help us improve. Thank you for choosing JUSTRUG, and we look forward to helping you find your next perfect pieces!

Great rugs

Great rugs. As promised. Beautiful.

Reply from JUSTRUG2026-06-29

Thank you for the lovely review! We're so happy to hear your rugs arrived exactly as promised and that you find them beautiful — that's exactly what we hope for with every JUSTRUG order. It means a lot to know they lived up to expectations. Thank you for choosing us!

Great quality and customer service

Great customer service and quality

Reply from JUSTRUG2026-06-29

Thank you for the kind review! We're so glad you had a great experience with both our customer service and the quality of your rug — those two things are at the heart of what we do at JUSTRUG. It means a lot to know we got them right for you. Thank you for choosing us!

The first rug ended up being to small

The first rug ended up being to small. Jaime was very helpful with facilitating the exchange.

Reply from JUSTRUG2026-06-29

Thank you for taking the time to share your experience! We're sorry the first rug turned out a little too small, but we're so glad Jaime was able to make the exchange smooth and easy for you. Helpful, hassle-free service is exactly what we strive for, and we'll be sure to pass your kind words along to Jaime. Thank you for sticking with JUSTRUG — we hope your new rug is the perfect fit!

Ease of ordering and getting exact size…

Ease of ordering and getting exact size I wanted.

Reply from JUSTRUG2026-06-29

Thank you for the kind review! We're so glad ordering was easy and that you could get the exact rug size you wanted — offering the right sizes for every space is something we really care about. It means a lot to know the process worked smoothly for you. Thank you for choosing JUSTRUG!

Great quality product

Good quality product and deliverd on time

Reply from JUSTRUG2026-06-29

Thank you for the great review! We're so glad you're happy with the quality of your rug and that it arrived right on time — getting both the product and the delivery right is exactly what we aim for at JUSTRUG. It means a lot to know we delivered for you. Thank you for choosing us!

I love my living room and dining room…

I love my living room and dining room rugs. I love them so much I just ordered one for my kitchen

Reply from JUSTRUG2026-06-29

Thank you so much for the wonderful review! We're thrilled you love your living room and dining room rugs — and absolutely delighted that you came back for a kitchen rug too! That's the best compliment we could ask for. We can't wait for your new rug to complete the set, and we hope it brings you just as much joy as the others.

Very good quality

I am very happy with my rug purchase! We purchased two rugs, one for the living room and a matching kitchen runner. They are stunning, and the quality is superb. I’ve purchased plenty of rugs online in the past, but none come close to the quality of these rugs. I will never shop for rugs anywhere else in the future!

Reply from JUSTRUG2026-06-29

Thank you so much for this incredible review! We're absolutely thrilled that you love both your living room rug and the matching kitchen runner — and hearing that they're stunning with superb quality means the world to us. To know that, after buying plenty of rugs online before, none come close to these is just the highest compliment we could receive. We're honoured to have earned a loyal customer, and we can't wait to welcome you back to JUSTRUG whenever you're ready for your next one!

Transparency and communication!

Reply from JUSTRUG2026-06-17

Thank you so much for this kind review! Transparency and clear communication are at the heart of how we work at JUSTRUG, so it means a lot to hear that it came through in your experience. We always want our customers to feel informed and confident at every step — from choosing the right rug to delivery. We truly appreciate you taking the time to share this, and we look forward to welcoming you back soon.

Lightweight and pretty runners …

The quality of the rug and the colors were just as described. I was charged for two rugs and two were shipped. I did get a refund but the communication took a bit longer than I wanted. That being said I would shop from them again, the rugs are very nice.

Reply from JUSTRUG2026-06-16

Thank you for your honest and balanced review! We're glad the quality and colors of your rugs matched their descriptions exactly. We do apologize that the communication around your refund took longer than it should have — that's an area we're always working to improve, and your feedback helps. It means a lot that you'd shop with us again despite the hiccup. Thank you for your patience and for choosing JUSTRUG — we look forward to welcoming you back!

Beautiful work and is the exact color…

Beautiful work and is the exact color as the pictures. Shipping was fast from Turkey to the USA!

Reply from JUSTRUG2026-06-16

Thank you so much for the wonderful review! We're thrilled your new rug arrived in the exact color shown in our photos — true-to-image color accuracy is something we work hard on for every JUSTRUG order. It's great to hear delivery to the USA was fast, too. Enjoy your new rug, and we'd love to welcome you back soon!

They refunded my money after I made a…

They refunded my money after I made a bad choice of colors and had me donate the rug. Very community minded

Reply from JUSTRUG2026-06-16

Thank you for sharing your experience! We're glad we could make things right with a refund, and donating the rug felt like the perfect way to turn it into something positive. Customer satisfaction means everything to us at JUSTRUG, and we hope you'll give us another try when the right color comes along!

Great company with very efficient customer service

Communication was quick and very efficient. The product is very well made and looks lovely and is lying flat and doesn’t move on a tiled floor. Delivery service was quick and packaging excellent. Thank you.

Reply from JUSTRUG2026-06-16

Thank you for such a thoughtful review! We're delighted to hear our team's communication was quick and efficient, and that your new rug is well made, lies flat, and stays put on your tiled floor. It's also great to know the delivery and packaging met your expectations. Thank you for choosing JUSTRUG — we hope to welcome you back soon!

Quick delivery

Quick delivery, beautiful blue just as pictured! Would definitely buy from you again!

Reply from JUSTRUG2026-06-16

Thank you for the lovely review! We're so glad your new blue rug arrived quickly and matched the pictures perfectly — true-to-image color accuracy is a top priority for every JUSTRUG order. We'd be delighted to have you shop with us again soon!

Not really what I expected

Very pretty design and arrived quickly but in no way is this a rug. There is no pile at all and it is more like a mat. If you want a rug be sure to check that it has some kind of pile depth

Reply from JUSTRUG2026-06-16

Thank you for sharing your thoughts, and we're glad you love the design and the quick delivery! We're sorry the thickness wasn't what you expected. Our washable rugs are intentionally made with a low pile — this is what makes them so easy to clean and quick to dry, but we completely understand it's a different feel from a traditional high-pile rug. We appreciate you flagging this, as it helps other shoppers know what to expect, and we always aim to describe pile height clearly so customers can choose the right style for their space. Thank you for your honest feedback — we truly value it.

Beautiful

Beautiful, quality rug, custom order and delivered in a reasonable amount of time! I am thrilled with my purchase and will order again from this company!

Reply from JUSTRUG2026-06-16

Thank you so much for this wonderful review! We're thrilled to hear you love your custom rug and that it arrived within a reasonable timeframe. Custom orders are a special part of what we do at JUSTRUG, so it means a lot to know the result lived up to your expectations. We can't wait to create your next rug — see you again soon!

People also looked at