Keurig is a beverage brewing system for home and commercial use.
Keurig (keurig.com) has a 1.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
Most reviewers were let down by their experience overall. Customers frequently complained that their coffee makers constantly broke down, leaked water, or completely stopped working after only a very short period of regular daily use. Many people also experienced deeply frustrating issues when trying to contact unhelpful support teams regarding rejected warranty claims, expensive replacement costs, or missing order information. Some reviewers were happy with the actual coffee flavor, noting that the prepared drinks were sufficiently hot, rich, and flavorful. A few consumers additionally mentioned that certain customer service representatives were surprisingly polite and caring when handling their machine inquiries.
Auto-generated from all reviews of this business. For reference only.In today's world customer service is highly and justifiably criticized, BUT Keurig nailed it this time! Cheap coffee maker worked ok until the the first descaling light could not be reset. Beyond warranty date, but Keurig replaced it ASAP since it was not an apparent problem earlier! Thank you!
WORST CUSTOMER SERVICE EVER. I bought a coffee maker, in good faith, from them last night. It has been less than 24 hours. Today the same machine is $30 less. I called and asked for a price adjustment. I have not received the coffee maker. it has not even left the warehouse. Customer service told me "NO". I said "no, you will not give me a price adjustment" and they said "NO". I said will you give me a return label so i can return the machine when it is received, "NO"..... I want nothing to do with a company that does not know how to treat or talk to their customers.
I ordered a coffee maker from Keurig rather than ordering on Amazon, as I like to give companies direct business without the middleman. When I made the purchase, it said it would ship the next day, I would receive a shipping confirmation and I would receive it in 3 to 7 days. I never received a shipping confirmation and called and spoke to someone who could not understand me. Finally, she told me the item had shipped two days later than originally promised, although I never received shipping confirmation. This is why people use Amazon, and I guess I have learned my lesson.
Purchased the Keurig Cafe plus Chill unit just about one year ago. Used daily until today. One cup, then quietly nothing. Shut down. Wound up tossing it in our garbage. Will not replace.
I have owned multiple Keurig machines over the years and have spent hundreds of dollars on this brand. Unfortunately, my experience has been consistently disappointing. My latest purchase was a K-Slim coffee maker that stopped working completely after approximately one month of use. The machine is completely dead—not a single light comes on. This is not an isolated issue. I have experienced repeated problems with previous Keurig machines, including ongoing issues with the descale function that often fails to reset properly even when using the recommended Keurig descaling solution. To make matters worse, my recent experience with customer service was extremely frustrating. When I called for assistance regarding my K-Slim, the representative seemed to be reading from a script and was not addressing the actual problem I was describing. I repeatedly explained that the machine was completely dead, yet the responses did not appear relevant to my situation. Communication was difficult, and I left the call feeling that my concerns had not been heard or understood. She read from a script and kept talking without listening to my explanation. I have two inoperable Keurig machines sitting here on my kitchen floor—a big waste of money! After years of purchasing Keurig products, I expected better quality and better customer support. A coffee maker should last significantly longer than one month, and customers should receive meaningful assistance when a product fails. At this point, I have lost confidence in the reliability of Keurig machines and am disappointed by both the product quality and customer service experience. Based on my experience, I cannot recommend this brand.
Keurig's Customer Rewards are a SCAM! They entice you to purchase from them using REWARDS, that you accumulate with every purchase, then when you have enough, they give you selections to drop into your cart, to deliver with your existing order, EXCEPT once your REPLENISHMENT ORDER SHIPS, your reward IS REMOVED FROM YOUR CART AND YOUR POINTS ARE TAKEN AWAY - NEVER GIVING YOU YOUR REWARD. They did this to OUR BUSINESS of 4 years, time and time again. EVERY SINGLE TIME I REACHED OUT TO THEM, I WAS COMPLETELY IGNORED! I BLACK LISTED KEURIG from our Suppliers List!
First of all let me assure you if you have an issue with your Keurig product and have done all that is recommended online you will NOT get any further assistance from Keurig. They farm out their C.S. to foreigners that you can't understand and who will turn your entire issue into something that is not their problem to solve. 100% waste of your time.
I cancelled an order that was on autoship. We did not like the coffee and wanted it cancelled. Keurig shipped the order anyway. When I got notice a week prior that it was shipping, I went in and cancelled. Then another notice was sent saying it was shipping a day prior to shipping. I once again went in and cancelled on their site. Then I got notice that it was shipped. I called customer service and was told that I would get a full refund. Did not happen. When I wrote, I was told yes return this shipment at a cost to me. Not only return but make sure I used a tracking service. Are they kidding? I will never purchase or use Keurig again.
Keurig has lost a lifelong customer. I purchased a coffee maker that did not perform as described and was disappointed with the product. My intention was not to leave Keurig, I planned to return this machine and purchase a more expensive Keurig model instead. What turned a disappointing product experience into the loss of a loyal customer was the customer service experience that followed. I contacted customer service to discuss the requirement that customers pay return shipping costs, hoping there might be an exception or alternative solution for a product that did not meet the expectations set by its advertised features. During my first call, I spoke with two representatives and was told a supervisor would call me back that day. No call came. When I called again, I was told a supervisor had already contacted me, despite there being no missed call or voicemail. With no resolution, I proceeded with the return authorization. Only then did I learn that returning the machine would cost approximately $80 in shipping, more than half the purchase price. At that point, returning the machine became financially unreasonable. I contacted customer service a third time and eventually spoke with a supervisor. While polite and sympathetic, she offered a 50% discount on a future purchase and free shipping, both of which were already available through promotions on Keurig’s website. What is most disappointing is that Keurig was willing to lose a loyal customer over an issue that could have been resolved. I simply wanted assistance returning a product that did not meet the expectations set by its description so that I could purchase another Keurig machine. Instead, after multiple calls, an unfulfilled callback, conflicting information, and an $80 return shipping charge, I have decided that I will no longer purchase Keurig products anywhere they may be purchased. This experience has left me feeling that Keurig’s customer loyalty is valued far less than I ever believed.
I purchased a Keurig bag in October 2023. I had been using it with no issues until the descaler indication came on. I had already purchased a D scaler offbrand product to be able to clean my Keurig. I attempted to do so following the directions to a T and it broke. I called Keurig and they replaced my item and this was in May 2025 I’ve been using the replacement and about a year since that replacement was sent. I am again dealing with the descale indication coming on however. This time I use their Descaler product. Once again following directions to a T and the Keurig breaks again I call Keurig to get a replacement and they tell me it’s “ out of warranty and they can’t replace it”but they just replaced it last year. They had the audacity to offer me a discount to purchase another item, but can’t guarantee me that it’s not going to be faulty. They do not stand by their products they have shotty business practices. I don’t suggest anybody purchasing a Keurig. If you do make sure whomever you purchased it from there is a warranty that comes with it. They don’t even offer you that when you speak to customer service. DO NOT BUY Keurig PRODUCTS! They are just like apple they create more products each year that work better than the original ones that they started creating were always faulty and meant to break so you can spend more money and buy another one
Woke up this AM to an email that said my auto delivery had been processed. I had not authorized any purchase. Customer service was unable to cancel or let me speak with a supervisor. I have cancelled with my credit card and blocked any further transactions. I’ll never buy from them again. I had a problem with a coffee maker 2 yrs ago and vowed never to do business again. Who knew they’d do it for me. Lousy company and horrendous customer service.
My Keurig Duo was my third and last Keurig purchase. Their coffee pots last 1 to 1.5 years, then just stop working, with no way to resolve issues. Customer Service is difficult to obtain and there is no effort to win back the customer with incentives that are worth my time or even with any level of professionalism or kindness. The coffee maker and k-pod functions were good, not great, but I expect more time out of a $150 coffee pot and will buying another brand. I find that I cannot leave a review on Keurig's website directly, but need to submit an email and request a response regarding my review. No wonder their reviews are 4.5 out of 5 on their site. I have learned my lesson.
Quality and logistics ok, but major issue with rewards program. Keurig always stressing benefits of rewards program, but every time I saw I had a lot and went to use them, they were gone. Turns out Keurig cancels rewards after only 90 days if not used. Just another company overselling their benefits while taking advantage of their consumers.
Gave them 3 chances and they failed each time. 1st chance.... my Keurig.com account was hacked and multiple 1 item orders were placed using my card, shipping to a state on the opposite end of the country. After a painful 20+ minute phone call where I had to repeat myself multiple times that I was not the one who placed the orders and NO, I did not set up auto shipments, I was told the issue needed to be escalated and I'd get a call at some point in the next few days. I was told to make sure I was available to take the call.....ya know, because apparently I don't have a job to go to or a life to live. I ended up just disputing the charges with my bank. Never got a call from Keurig and all of the fraudulent orders shipped to the creep in Florida. Second chance....tried to place an order on the site, after changing my password. I didn't get an order confirmation after hitting submit, so I tried again. Still nothing. I tried logging out and back in, tried to place the order one more time....nothing. Due to the prior issues, I checked my CC....sure enough, 3 pending charges. Huh? I tried a chat and was told I need to call, so I did. Another long call with a promise of a callback, which again, never happened. Luckily the pending charges flinally dropped after several days, and even more luckily, I had used a CC so the funds in my bank account weren't on hold for 4 or 5 days. Third chance.... I ordered coffee pods. Order went through ok, received order in a timely manner. Put a pod in my machine and it exploded. Hot coffee grounds and water everywhere. I cleaned it up and tried another from the same box. Exploded again. I have never had this issue with pods from Keurig.com before. I reached out to customer service and explained the situation. Their response was that they aren't responsible since it's not their brand, that I need to reach out to Black Rifle Co directly. I asked why. I didn't purchase from Black Rifle, I purchased from Keurig.com. I gave Keurig.com my money. Once again, no response from them. I'm done
Third Keurig coffee maker failed - after descale cleaning. Quality of machines has declined and failure after 1 year warranty seems common. My machine lasted 12.5 months and made approximately 200 cups of coffee at a cost of $90 dollar for the machine before failure. I like the variety of K-cup flavors, but they sit useless with yet another broken machine. the result is sending me back to $30 basket coffee maker which lasts for years with less costly per cup economics. Kuerig has killed their concept of K-cup with poor quality machines.
I ordered a Keurig K iced plus machine during the colder weather so I never used the iced coffee function until like 1 month after purchasing and it does not work! I contacted the company as it had only been like 35 days since purchasing and they basically said since it was past the 30 day return period there was nothing they could do! Do not buy anything from this company, the customer service is horrible!
I purchased a mini keurig, with a 4 year warranty. I can't reach the warranty company and Amazon can't do anything to help. I spent over 2 hours on the phone trying to get help. Amazon has become very difficult to get a real person on the phone. The insurance Amazon offers is a scam. No more for me!
WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED IN MY LIFE. I’m almost 50 Years old and this takes the cake. GARBAGE COMPANY.
Terrible terrible decision to buy from this company. They are shipping defective and used items, and their products have become junk! Try returning the item and you will be put through hell with their customer service team. I ordered a milk frother and it came to me clearly used and worse is that it doesn’t work. Stay away from Keurig, they are not the standard they once were and are not anymore.
I purchased a Keurig Elite machine which promptly burned my coffee so i tried to send it back. The first hurdle was trying to get them to pay for return shipping. Even though I was in the 30 day return window they tried to force me to pay for return shipping. Finally they relented and sent me a prepaid label. I sent the machine back on April 22, 2026 via UPS. I was told that it would take 7 to 10 business days to receive my refund, which was substantial. Instead they changed in midstream and stated it would take 7-10 business days from the date they received it. It's been 21 days since I sent the coffee maker to them, 13 days since they received it and 10 business days but still no refund. Another call to Keurig, talking to a poor English speaker, was fruitless. She said I would receive my refund tomorrow or Friday even though I reminded her that it was supposed to be in my account today. She became flustered when I asked to speak to a Supervisor and said they were too busy and that she would escalate this return to corporate, which is an empty promise. I called Paypal, since I purchased it through them, but if I file a complaint it could take 20 more days to receive a refund. So I'm stuck. It's been 21 days since I sent Keurig the coffeemaker and I'm no closer to getting a refund then when I sent it out. Horrible company. Poor customer service.
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