More than 13 million people have used LawDepot to create over 41 million legal documents and save over 4.1 billion dollars in legal fees. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs.
Written by the business, not verified by us.
Is LawDepot legit?
LawDepot (lawdepot.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the online platform is exceptionally simple to navigate and provides incredibly helpful tools for drafting all kinds of necessary legal documents. Many users deeply appreciate the comprehensive forms available and find the overall process for creating agreements to be completely straightforward, fast, and remarkably efficient.
Some reviewers were not happy with unexpected subscription charges and membership fees that suddenly appeared after trying out the platform. However, some people mentioned experiencing difficulties with account access and managing unwanted recurring payments without receiving clear prior communication regarding the costs.
Auto-generated from all reviews of this business. For reference only.
What people say
AmberUnited States · 1 review · Experienced 2026-02-27 ·
★★★★★
Horrible customer service
Horrible customer service. I tried the free trial and they did not even accept my power of attorney that I did on lawdepot.com at the bank for the verbiage. I didn’t cancel the subscription. I only used it one time they charged me. I called them and explained to them that I only used it one time that I didn’t cancel it. She was so rude. She’s like well. You’re not getting your money back and I’m noting in your account so I’m calling my bank and I’m calling everyone to dispute it because $49 for something that doesn’t work is called fraud. And the customer service is absolutely horrible.
Reply from LawDepot2026-03-04
Hi Amber,
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this situation has caused. This is not the level of customer service we aim to provide.
We’d really appreciate the opportunity to make this right and take a closer look at what happened with your trial, the power of attorney document, and the charge you mentioned. Please email us at [email protected], and our team will be happy to assist you further.
Thank you for bringing this to our attention — we truly value your feedback.
Sincerely,
Linda
Customer Support
Hi there,
We’re very sorry to hear that you experienced a delay due to a glitch. That’s definitely not the kind of experience we want our customers to have, and we understand how frustrating that can be when you’re trying to complete an important document.
We’d really like the opportunity to look into what happened and make things right. If you’re open to it, please reach out to our Client Advocate team at [email protected] with any details you can provide.
Thank you for bringing this to our attention—we appreciate the chance to improve your experience.
Regards,
Linda
Customer Support
The process was seamless and very simple. Very straightforward and easy to vomprehend
Reply from LawDepot2026-02-27
We're happy to hear that the process was seamless and simple for you. It's great to know you found it straightforward and easy to comprehend. Thank you for your positive feedback!
Sincerely,
Linda
Customer Support
J
Jack CanadaCanada · 4 reviews · Experienced 2026-02-23 ·
★★★★★
Big RIP-OFF or so I thought.
Big RIP-OFF. You’re paying for a lot of stuff you don’t really need for a simple will. Read ALL the fine print. Easy to cancel but very hard to get your money back. BEWARE. DO NOT BUY.
UDATE
Customer support have contacted me over my problem. They were extremely helpful and polite. I’m changing my rating of the company especially customer support to 5 stars. WELL DONE LINDA.
Linda was very helpful and efficient. She explained everything in simple easy to understand terms and in the end gave me a full refund.
Customer support/service is alive and well and resides at LawDepot. Thank you very much. Jack
Reply from LawDepot2026-02-27
We appreciate your initial feedback and are so glad our support team, especially one of our team members, was able to help resolve your concerns. We value your updated rating and thank you for sharing your experience.
Sincerely,
Linda
Customer Support
Thank you so much for the 4‑star review! We’re glad to hear you found everything easy to navigate. If there’s anything we can do to make your experience even better, we’d love to hear your feedback!
Sincerely,
Linda
Customer Suppor
We're happy to hear that you found it easy to use and complete. We appreciate your positive feedback and thank you for sharing.
Sincerely,
Linda
Customer Support
So far so good. We do not presently have a lawyer, so this looks to be an option.
Reply from LawDepot2026-02-20
We appreciate your feedback and are glad to hear that our services may be a good option for you. We hope to be a valuable resource in the future!
Sincerely,
Linda
Customer Support
Good application the only thing is a bit expensive
Reply from LawDepot2026-02-18
We're happy you find our application good! We appreciate your feedback regarding the cost and will consider it as we move forward.
Sincerely,
Linda
Customer Support
S
Susan BergstromUnited States · 1 review · Verified · Experienced 2026-02-15 ·
★★★★★
user friendly
Reply from LawDepot2026-02-17
Thank you so much, Susan! We’re thrilled to hear you found everything user‑friendly. Your feedback means a lot to us, and we’re always here if you need anything!
Sincerely,
Linda
Customer Support
Olivia EisslerUnited States · 1 review · Experienced 2026-02-17 ·
★★★★★
Scam Company/Ignorant Employees
This company is a complete scam with ignorant employees. I signed up for a free trial (12.99 one) and cancelled it so see I've been charged for the past two months $49.99. I called Law Depot to dispute this to be met with complete and utter ignorance from the employee saying they will reimburse one month as a "courtesy." A courtesy? Really? They are totally scamming consumers, as the other reviews here will testify to, by charging you days after a free subscription, and not for the subscription you even signed up for. Utterly a disgrace of a company.
Reply from LawDepot2026-03-04
Hi Olivia,
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience, and we appreciate the opportunity to make things right.
We reached out directly to explain how the trial and billing process works and to provide personalized assistance. As discussed with you, we were able to resolve your concerns.
At LawDepot, we take all customer concerns seriously and are committed to addressing issues quickly and transparently. We appreciate you bringing this to our attention and giving us the chance to help.
Sincerely,
Linda
Customer Support
Thank you so much for the 5‑star review! We’re glad to hear everything was excellent. Your support means a lot to us—thank you! 👌✨
Sincerely,
Linda
Customer Support
IT APPEARED TO BE VERY SIMPLE, ALTHOUGH i DONT HAVE A BIG ESTATE OR STOCK BONDS ETC.
THE FORMS WERE STRAIGHT FORWARD AND EASY TO UNDERSTAND.
Reply from LawDepot2026-02-17
We're happy to hear that the forms were straightforward and easy to understand. We appreciate you taking the time to share your experience with our services.
Sincerely,
Linda
Customer Support
It was simple and straight forward with proper language.
Reply from LawDepot2026-02-17
We're happy to hear that our straightforward approach, along with the language used, resonated well with you. Thank you for your positive feedback!
Sincerely,
Linda
Customer Support
J
John McFarlandUnited States · 4 reviews · Experienced 2026-01-30 ·
★★★★★
Stay away
Bad , bad, bad,
I paid for one service and before I knew it they had charged me for many consecutive months.
When I called to complain the customer service woman said “ I’m a grown up and should know better “The nerve on these people,
Reply from LawDepot2026-02-20
Hi John,
We’re very sorry to hear about your experience and understand how frustrating unexpected charges can feel. We never want any customer to feel surprised, and we take feedback about interactions with our support team very seriously.
To just clarify: when you signed up, it was for our Free 7‑Day Trial, which provides full access to a category of documents at no cost for a week. The trial renews automatically into a paid monthly subscription (typically $35–$49 per month) unless it’s cancelled within the 7‑day period, and you can cancel anytime directly from your account. We make this information available at sign‑up so customers can choose the option that best fits their needs.
We also offer other subscription choices—such as our One‑Year Pro plan (billed annually at $107.88–$155.88) and our Basic one‑document option—to give users flexibility depending on how often they need access to legal templates.
We’d really like the opportunity to review your account, ensure everything was handled properly, and help make things right. Please reach out to us directly at1-855-231-8424 and we’ll be happy to assist.
Thank you for taking the time to share your experience.
Sincerely,
Linda
Customer Support
Ryan RogersCanada · 1 review · Experienced 2026-02-13 ·
★★★★★
Buyer beware!! Predatory Subscription Practices!
Buyer beware!
Don't forget to cancel your subscription and keep proof!
They do not send out receipts each time they charge you for their subscription, this makes it easy to forget about. Seems predatory and should be illegal.
@ Law Depot,
I'm not interested in your standard response about transparency nor am i interested in having you look into my account. I know that technically what you do is legal but it is not right.
@ Law Depot Employees, I understand that everyone needs to make a living to support themselves and the people that they love but please make every effort you can to find a legitimate and ethical employer. I am sure that you do not enjoy hearing these kinds of complaints from people and that you are coached on how to respond to them when people call in frustrated. Normal ethical companies do not have to coach their employees to deal with these things.
Reply from LawDepot2026-02-20
Hi Ryan,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We want all users to feel fully informed and supported throughout their subscription, which is why we provide multiple channels for assistance—including email, live chat, and phone support—should any questions come up at any stage.
We also send an email at the time of signup outlining the subscription terms, billing details, and renewal information. If a subscription is cancelled at any point, a confirmation email is automatically sent as well so customers have written proof of the update.
We understand how frustrating unexpected charges can be, and we’re always here to help clarify account details or assist with any concerns. If you decide you’d like us to review your account or provide additional support in the future, our team would be happy to help.
Sincerely,
Linda
Customer Support
Jonathan WheelerUnited States · 1 review · Experienced 2026-02-14 ·
★★★★★
Deceptive charging practices
Deceptive charging practices. The wording they use for the free trial transitioning into the subscription sounds entirely opt-in, but it isn't, it's automatic unless you cancel. They tried to charge me for a subscription I never autherized.
Reply from LawDepot2026-02-18
Hi Jonathan,
Thank you for taking the time to share your experience. I’m sorry for the frustration this caused — we never want our customers to feel misled.
We do our best to make our pricing and trial terms as clear and transparent as possible on our website, and we offer several support channels if users ever need clarification or help with their account.
To provide more detail on the available options:
• One‑Year Pro – Billed annually at $107.88–$155.88 ($8.99–$12.99 per month). This includes full access to all templates within a category, with unlimited editing, downloading, and printing.
• Basic License – A one‑time purchase for access to a single document for a set duration. Prices range from $7.50–$120.00 depending on the document and access period.
• Free 7‑Day Trial – Offers full access to an entire category of contracts for one week. After the trial, it renews at $35–$49 per month unless cancelled. There’s no obligation, and cancellation can be done online at any time.
We appreciate your feedback and continually review how information is presented to ensure it’s easy to understand for everyone.
If you still need any help with your subscription or have questions, I’d be happy to assist further.
Regards,
Linda
Customer Support
I paid but have yet to start completing the document so I canlt rate the experience.
Reply from LawDepot2026-02-12
Thank you for your feedback. We understand you haven’t had the chance to start your document yet, and that makes it difficult to rate your experience. If you need any help getting started or have questions along the way, we’re here and happy to assist. We hope your experience improves once you begin using the service.
Sincerely,
Linda
Customer Support
Regina AsplundUnited States · 1 review · Experienced 2026-02-12 ·
★★★★★
UNWANTED SUBSCRIPTION
I wanted one document and inadvertently signed up for a subscription at $49.00 per month. This was put on my credit card and I finally cancelled it 8 months later. I called to complain and the rep explained that I would have had to make numerous decisions to add a subscription. I wanted one document so I would not have done that. No help with any refund. BE CAREFUL!
Reply from LawDepot2026-02-17
Hi Regina,
We’re very sorry to hear about your experience, and we completely understand how upsetting it can be to encounter charges you weren’t expecting. That’s never the experience we want our customers to have.
To provide clarity for anyone reading, we offer three different licensing options when creating a document:
-One‑Year Pro Subscription: Billed annually and provides access to an entire category of documents.
-Basic License: A one‑time purchase that offers access to a single document for a set period.
-Free 7‑Day Trial: Free access to all documents within a category for one week, renewing monthly at $35–$49 unless cancelled.
Each option includes several confirmation steps during checkout, but we understand how misunderstandings can happen—especially when you only need one document.
Regina, we truly appreciate you sharing your concerns. If you ever need help managing your subscription or require assistance with anything else, our team is here to support you anytime at 1‑855‑231‑8424, Monday through Friday, 8am–7pm ET.
Thank you again for your feedback. It helps us continue improving the customer experience.
Sincerely,
Linda
Customer Support
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