LawDepot

We're so glad you're having a good experience! Thanks for letting us know. Sincerely, Linda Customer Support

We're glad you found the experience easy. Thank you for your positive feedback; we appreciate it very much! Sincerely, Linda Customer Support

We're happy to hear that our service, templates, and cancellation process met your needs. We appreciate your positive feedback and are glad you found our company easy to use and transparent. Thank you! Sincerely, Linda Customer Support

We're happy to hear that our platform was easy to use for drafting your rental documents. We appreciate your recommendation and are so glad we could help with the accidental renewal. Thanks for your feedback! Sincerely, Linda Customer Support

Thank you so much for the 5‑star review! We're thrilled to hear you had a great and dependable experience. We truly appreciate your support and look forward to serving you again! Sincerely, Linda Customer Support

Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that the subscription information wasn’t clear on our site, and we appreciate the opportunity to clarify. When you create a document, you may choose from three different licensing options: • One Year Pro: This option is billed annually at $107.88–$155.88 (equivalent to $8.99–$12.99 per month). It gives you access to an entire category of contracts (estate planning, business, etc.) and all of our document templates. During your subscription period, you can create, edit, download, print, and share documents as many times as needed. • Basic: This option provides access to a single document for a specific duration. Pricing ranges from $7.50 to $120.00, depending on the document and the access timeframe selected. • Free 7‑Day Trial: The trial gives you full access for one week to an entire category of contracts and all document templates. After the trial ends, it renews at $35–$49 per month. There are no obligations, and you can cancel online anytime. We also want to highlight that purchase options and additional details are available on our FAQ page, which can help answer questions about pricing and subscription differences. Your feedback is incredibly valuable, and we are working on improving how these options are displayed so they’re easier to compare at a glance. If you need further assistance, please don't hesitate to let us know. Regards, Linda Customer Support

Thanks so much for the 5 stars, Steven! We’re glad to hear you found it easy to use and quick. We appreciate you taking the time to share your experience! Sincerely, Linda Customer Support

Thank you, Tito! We really appreciate the 5 stars. Glad to hear you think it’s a great system—your support means a lot to us! Sincerely, Linda Customer Support

Hi Mike, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience felt frustrating — that’s certainly not what we want for our users. To clarify, we do offer a free 7‑day trial that provides full access to an entire category of documents for one week. While we do request credit card details to activate the trial, there are no obligations, and you can cancel online at any time before the trial ends to avoid charges. Here’s a quick overview of our licensing options to help explain how it works: One Year Pro: Billed annually at $107.88–$155.88 ($8.99–$12.99/month). This includes full access to all documents within a category—create, edit, download, print, and share as much as you need. Basic: Provides access to a single document for a limited time. Pricing ranges from $7.50 to $120 per document depending on type and duration. Free 7‑Day Trial: Gives you free access to all documents in a category for one week. After the trial, the subscription renews at $35–$49 per month—again, fully cancelable anytime before renewal. If you need any help navigating your options or have questions about our services, we’re always here to assist. Regards, Linda Customer Support

Thank you so much, Cindy! We’re happy to hear you found it easy to use. Your feedback means a lot to us! Sincerely, Linda Customer Support

Hi Jessica, Thank you for sharing your feedback. We’ve reached out to you directly to assist further and believe the issue has now been resolved. We’re truly sorry for the inconvenience and frustration this situation may have caused, and we appreciate your patience while we worked to make it right. Best regards, Cally Customer Support Manager

Hi Mike, We’re sorry to hear that your experience did not meet your expectations. We always aim to make our cancellation process straightforward and transparent. When a subscription is canceled, the status updates immediately on the My Subscription page, and a confirmation email is sent to the user’s inbox. A copy of this confirmation can also be found on the LawDepot “Email Us” page. Since we did not receive a cancellation request on our end, the trial was automatically renewed. If you have any record of your cancellation, please contact our support team so we can review it and assist you further. Thank you for bringing this to our attention. Best regards, Cally Customer Support Manager

Hi Lionel, Thank you for taking the time to share your experience. We’re very sorry for the frustration this situation has caused—unexpected charges are always disappointing, and we understand how this would be upsetting. For clarity, when creating a document, customers can choose from the following licensing options: • One Year Pro: Billed annually at $107.88 – $155.88 (equivalent to $8.99 – $12.99 per month), providing full access to all document templates within the selected category for a full year. • Basic License: Provides access to a single document for a set period. Pricing ranges from $7.50 to $120.00, depending on the document and the duration chosen. • Free 7‑Day Trial: Offers full access for one week. After the trial ends, it renews at $35–$49 per month unless cancelled beforehand, and you may cancel online at any time with no obligation. To help ensure transparency, we also send a confirmation email immediately upon sign‑up for the free trial. This email includes the renewal date, monthly rate, and instructions on how to cancel or contact us for assistance before the trial renews. We’re sorry that this experience did not meet your expectations and appreciate your feedback, as it helps us continue improving the clarity of our communications. If you have any further questions or would like clarification on your account details, please feel free to reach out to our Client Advocate team at [email protected]. Regards, Linda Customer Support

Thank you so much for the 5‑star review! I’m really glad you found it great to read. Your support means a lot! Sincerely, Linda Customer Support

We're happy to hear that our updated forms are easily accessible and compliant with California landlord laws. Thank you for your positive feedback; we appreciate it! Sincerely, Linda Customer Support

Hi Pam, Thank you for sharing your experience. We’re sorry to hear that the charges came as a surprise — we understand how frustrating that can be, especially when you only needed the service once. For clarity, when creating a document, customers may select from several licensing options, including our Free 7‑Day Trial. The trial provides full access for one week and then renews automatically at $35–$49 per month unless it is cancelled before the renewal date. To help ensure transparency, we send a confirmation email at the time of sign‑up that outlines the renewal date, monthly cost, and instructions on how to cancel online or contact us if assistance is needed. We appreciate your feedback and are sorry that your experience did not meet your expectations. If you have any questions or would like clarification on your account details, our Client Advocate team is available at [email protected]. Regards, Linda Customer Support

We're happy to hear that you found our platform simple and easy to use for creating documents. We appreciate your positive feedback on our one-time purchase option! Sincerely, Linda Customer Support

Thank you so much for the fantastic review! We’re thrilled to hear everything went like clockwork. We appreciate you taking the time to share your experience and look forward to helping you again! Sincerely, Linda Customer Support

We appreciate you choosing us again! We're so glad you had another wonderful experience. Thank you for sharing your kind recommendation; it means a lot to us. Sincerely, Linda Customer Support

We're glad you found our service easy to use. Thank you for your positive feedback; we appreciate it. Sincerely, Linda Customer Support