I’ve never been able rock a ball cap…
I’ve never been able rock a ball cap…until I got my Lift Down cap. Love it so much I’m ordering another.
About Lift Down
Data updated- Website
- liftdown.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (12/12)
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About this business
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Written by the business, not verified by us.Is Lift Down legit?
Lift Down (liftdown.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers often mention the fantastic variety of vibrant colors, soft fabrics, and wonderful fits that finally accommodate smaller or larger head sizes comfortably. Many buyers also emphasize the exceptional customer service, explaining that staff members are incredibly helpful, friendly, and quick to resolve any order or shipping hiccups. Some reviewers were not happy with the thin fabric quality of certain caps and felt that the products looked cheap. Additionally, a few buyers noted that shipments took over two weeks to arrive and came packaged in plain plastic bags without proper boxes.
Auto-generated from all reviews of this business. For reference only.What people say
Love these caps
Love these caps. Got one for my wife as well and she loves it. Service was right on time! Quick repsonse from customer servuce on questions.
The Lift Dow Hats I purchased came in…
The Lift Down Hats I purchased came in just as described. I've struggled for years trying to find, adjust, and fit my head. These were a perfect fit, and I didn't have to deal with stuffing the inside of the cap or cinching the back strap, which left an unsightly bulge. The colors are so nice, they don't scream at you. They are soft and classy. I have recommended these hats and will continue to order from this company. BTW, their customer service is wonderful!
My cap fits perfectly
My cap fits perfectly! I couldn’t be more happy.
I’ve had two orders from this company
I’ve had two orders from this company. Both were excellent, from the packaging and shipping speed to the accuracy of the orders and especially the products. I’m really happy to have found a great company that makes caps that actually designs and sells caps for those of us who don’t have one-size-fits-all sized heads! I wear these caps to protect my head from the sun and they are comfortable, consistently sized, I love the fabric and colors, and they fit my teeny tiny head!
The marketing is amazing and drew me in…But!
The marketing is amazing and drew me in but once I received my caps I was horrified by the quality and the smell. They smelled like they came from a cereal box and the material is flimsy, the dye coloring spotty and the fit is random. It says it has sizes for small and normal heads but each of the four caps I purchased had a different feel and fit to their size small. Not one fit the same and they were all the same size. In addition there were plastic threads sticking out of the band which poked my head. Absolutely the most poorly made cheap cap ever. Now the best part. I go to their website and in order to make a return I need to email them first and on top of that they require a 10% restocking fee and no return shipping. So I would need to purchase the shipping label as well. This is obviously a company that does not stand behind their products. Do Not purchase from Lift Down. Their caps are some of the worst products available and they are out to just make money. So even though I am out of pocket the extra 10% and the shipping label I returned them anyway because they were just that bad and a little money back is better than none at all. Don't waste your money!
Reply from Lift Down2026-05-15
Hi Ann, This doesn't sound like one of our caps. We don't use any plastic in our products, and across more than 220,000 customers we've never had a single report of plastic threads coming out of the band. It's possible you may have us confused with a different brand. In the rare case this was an order with us, please send your order number to [email protected] and we'll replace your cap and refund your order in full, with no charges for the inconvenience. - Tarrik
I have a very small and low profile…
I have a very small and low profile head. It is so nice to finally have a cap that fits and doesn’t bunch up in the back!
Needed an exchange and this company was…
Needed an exchange and this company was a delight to work with
They are just OK
They are just OK. Wouldn't buy another. The small size fits but the brim is not long enough. Looks like a kid's hat. Not for me.
Reply from Lift Down2026-05-10
Hi Sue, thanks for the feedback. We try to design our caps to fit a range of preferences, and based on customer feedback we landed on making the brim proportional to the size of the cap. Please reach out to our support team if you'd like a free exchange.
Lift Down makes great Caps in a variety of sizes…
Lift Down makes great classic ball caps in a variety of sized and colors. The caps are high quality and I really appreciate that the Classic Cap comes in a small size! The order process is easy and delivery was quick. Highly recommend, especially for smaller heads!
From purchase to delivery there was no…
From purchase to delivery there was no problem. The caps fit so well. Perfect shape and quality. I have bought before and love these caps. They keep their shape after washing and wearing. I strongly recommend them. Mark Aliprandi - customer - happy customer!
My husband and I love the these hats
My husband and I love the these hats! He is difficult to fit needing a large. I took a chance ordering without trying on and these hats fit great! Also, the customer service is outstanding. Our package was delayed and customer service was tracking and reached out to me! Who does that? They’re a great company. Buy from them, you’ll be glad you did. L. Pritchett
Very happy with the sizing and quality
Finally a hat that fits my 6 7/8 pin head that is not a childs nor a fitted cap with a high crown that comes down to my ears. I ordered 3 and will order more!
Great product, excellent customer service
The hats are well made and a perfect adjustable fit. An item was damaged in shipping and they sent a replacement the same day.
Second Order
My second order (because I loved the first one so much) got lost in mail somewhere. As soon as I contacted the company, they immediately took action, apologized and resent the package again. I really appreciated this. The hat is well made and it was really tested on long hikes and in different weather conditions. I love no logo design and natural, breathable fabric.
Colors are mostly true to life, but photorapher pulling his weight
Edit: Updating my two star review to a 3.5-4, so rounding up to 4. The company reached out to me after writing this review and offered to send me a free replacement hat, which I appreciate. As I mentioned below, I did like the Navy hat I received, so given they agreed to rectify my complaint, I swapped the Bluestone Green hate for one in Amber Orange, and also bought one in Honeycomb and Ocean Blue as well. Now that they've arrived and I have a few, i'll give my updated two cents. Overall verdict: I think the product photographer should get a raise for lighting and contrast. The hat colors don't seem deliberately misleading, but they're not quite as deep/vibrant as the product photos. I'll keep the ones I have now and wear them, but I still want to give an honest updated on color accuracy for each color: 1) Navy: as advertised, definitely the most true to photos. I like it! 2) Bluestone green: It's grey, with maybe a hint of green in it in the right, bright light. Would not say it's true to photos. The fit and material are nice, though. 3) Amber Orange: I will definitely wear it, but the orange color isn't quite as vibrant/deep as the colors in the photos. The photos aren't "wrong," but the product lighting is pulling its weight. In real life, it's a lighter and a bit more muted orange color. I'll still wear it though. 4) Ocean blue: Similar enough to the photos, but also less vibrant than the product photos. Will still wear it, think it'll be nicer once it worn in and faded a little. 5) Honeycomb: bit lighter color, less vibrant in person than the product photos. BTW, I have three monitors and an iphone and I would say these assessments apply to all. ------------------------------------------------------------ My previous review about the Bluestone green hat Hat color not as advertised Bluestone “Green” hat was not as advertised. It’s just a grey, not green like shown. I contacted customer service within the return date and they initially agreed to the return, though I would have a pay a shipping fee, but I had a family medical emergency (dad had a stroke) and went a week or so beyond the one month return policy and they would no longer accept my return. So I admit I ultimately missed the return date, but I had contracted them within the allowable period. And even so, the product was not as advertised and I would have expected to get my money back simply based on that. If I were returning based on just a change of mind, I wouldn’t mind at all. That said, the navy version I got was what I expected and I like it. So buy with caution. Colors are not always as-advertised.
Reply from Lift Down2026-04-22
Hi Steve, Thank you for taking the time to share this, and we are so sorry to hear about your father. We hope he is doing better. Given the circumstances, we are making an exception here. Our support team has already reached out to help process your return but has not heard back yet. If the email did not land, please check your spam folder or reply directly to us at [email protected] and we will get you sorted. On the color itself: our washed colorways, including Bluestone Green, go through a garment wash process that can run up to 3 or 4 wash cycles to achieve that softer, lived in finish. While we work hard to hit the same target color with every production run, the nature of the wash means there can be slight variation from one batch to the next. That is feedback we take seriously and we will look at how we set that expectation on the product page. We also run a free exchange program, so if you ever want to swap a color for something that feels more right, we are happy to make that easy. Glad to hear the navy is working out for you. Thanks again, Steve. Hope we can get this resolved quickly. - Tarrik
Incredible company
Incredible hats. Incredible service. The most helpful company you'll ever meet.
Lifting Up My Lift Down Caps
This is the first time in my life that I’ve had a cap that actually fits my tiny head! No adjustment needed! Great quality with a well thought out design. What more can I ask? Their online store is organized and both styles and colors are diverse. Great company with determination to satisfy ALL sizes of heads!
This is the most comfortable hat I have…
This is the most comfortable hat I have ever worn! Most hats give me a headache. I also have a small head and the hat fits me perfectly! I need one in every color!
Finally, a cap that fits!
I have finally found a cap that fits my head- every other brand I’ve tried has always been too large… Customer service was great when I had a problem with one of my caps. I will be ordering more! Thank you Lift Down!
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