Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
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Is Lift Down legit?
Lift Down (liftdown.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Consumers often mention the fantastic variety of vibrant colors, soft fabrics, and wonderful fits that finally accommodate smaller or larger head sizes comfortably. Many buyers also emphasize the exceptional customer service, explaining that staff members are incredibly helpful, friendly, and quick to resolve any order or shipping hiccups.
Some reviewers were not happy with the thin fabric quality of certain caps and felt that the products looked cheap. Additionally, a few buyers noted that shipments took over two weeks to arrive and came packaged in plain plastic bags without proper boxes.
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This is not going to be your usual type of review. I first ordered a Lift Down cap several months ago. The quality of this product is better than any cap I’ve ever owned. I particularly liked the extra large size, and the way it fit on my head. For this alone I give them 5-Stars for product quality. My cap arrived in a reasonable amount of time, however it was a few days beyond the advertised delivery time.
More recently I ordered another cap when I saw a promotion for a new color that I really liked. The order again shipped in a reasonable amount of time, however, using the 3rd Party Shipper “GOFO” my shipment fell into a “Black Hole” and was delayed excessively. I contacted GOFO several times to confirm my address and they said they were holding the package because the address could not be found. I confirmed my address and provided a secondary shipping location, and in both cases, after several more days, their website said the package has been delayed because they could not locate either address. Both addresses have had deliveries made by all the usual carriers regularly.
I want to say that Marielle at Lift Down was very apologetic and continued working with me to get my order delivered. After over a month of back and forth with GOFO, Marielle finally sent me a new order using a reputable carrier which arrived in just a few days.
If you want a high quality cap, Lift Down is definitely the best. If you want the cap delivered in a reasonable amount of time, you might want to call Marielle directly and request shipping by one of the Big 5 carriers and not GOFO.
Reply from Lift Down2026-04-12
Thank you so much for the kind words about our caps, and especially for your patience throughout this experience. We are thrilled the XL fit is working so well for you.
We sincerely apologize for the frustration with the shipping carrier on your second order. This is not the experience we want for any customer, and we have since removed GOFO from our carrier mix entirely. We are glad Marielle was able to get things resolved and that your replacement arrived quickly.
Your feedback played a real role in that decision, and we appreciate you taking the time to share the full picture. We hope to deliver a much smoother experience on your next order.
- Tarrik
The caps are beautifully made but the real winner is their customer service. I needed to exchange my purchase and they solved the problem going above and beyond.
I highly recommend the caps and the company.
I had a return that was mailed to the wrong department …
I had a return that was mailed to the incorrect address, meaning not the return department. I emails and conversed with Marielle. She was so kind and helpful and processed the exchange before the return had finally found its way to the correct department. GREAT customer service and love the caps! Thank you so much!
Living in Florida, I wear a lot of caps! Gardening days, beach days and bad hair days make owning caps in several colors a must. I have a lot of cap experience! I received my Lift Down caps and was immediately impressed with the fit and quality. Fit: the skull cap fits fully on my head with no bubble at the top. At the same time, the band fits just slightly above the ears, no cramming your ears under the cap band or having Dumbo ears. The adjustment strap tucks inconspicuously under the band seam. This is a very well designed cap! It will not wobble around on your head. Quality: the fabric is sturdy, washable. The adjustment strap is solid. The bill is also sufficiently sturdy that it will hold its shape. These are excellent cap! I highly recommend.
My hat was on backorder so they text me to ask if I wanted to wait or get a different colour. Most places don't both, I appreciated that. Just got my hat, its perfect, nice and small for my small head
I love wearing ball caps but have struggled to find the perfect fit for my petite adult size head. Even caps marketed as Ladies Size never fit well… gaps in the back or too low on my ears. Then I found Lift Down. Thought I’d give it a try. When my order arrived, I was DELIGHTED to finally put on a ball cap that fit!! They also provided GREAT customer service, keeping me informed of a short delay in shipping. Overall, I’m extremely impressed with this company, excellent service, quality products and FINALLY a cap that FITS!!!
I cannot stress how happy I am that I found this company! I have a very small head 19 inches in circumference and have never been able to find a ball cap that would fit me like size small lift down ball caps do. The ordering process super easy and shipping was super fast.
I ordered a cap in the new blue and one in rustic brown, they are perfect!! I have a small head and have a hard time finding hats that fit. The colors are really pretty, the fit amazing and great quality. So glad that I finally purchased a couple, I will be ordering more!!
Find the cap that truly works for you.
3 true sizes with each aspect in proportion, no logos or causes, 23 colors!
All beyond the std quality, delivery and customer service.
It is so nice to work with a company that has great customer service..The cap fit perfectly , it was comfortable and great looking. I ordered a second one right away..Delivery was fast .I will be buying all my hats from Lift Down…
I wish all caps fit me this well! I have a small head and this is the first time I had to make the strap in the back LONGER to get a perfect fit. No big gap in the back, either. I am definitely going to buy another one!
We had a big SNAFU regarding an exchange. It was frustrating, but the Lift Down customer service (Marielle) was super thorough and helpful and eventually we resolved the issue. I love my purple cap!
You never quite know what you’re going to get ordering online and I got two great hats and great customer service. Shipping was quick, quality is great and when I needed to exchange sizes on one of the hats, it was quick and easy
Outstanding communication! They answered my questions quickly.
I LOVE MY CAP!!!
I've been searching for years for a small cap that fits and doesn't have a brim that sticks out so far that I can't see when I'm running or driving..
FINALLY....This cap fits! I LOVE IT!
This is a wonderful company.
THANK YOU!
Setting A High Bar for Product Quality & Customer Support
It wasn't enough for them to use quality materials and design, the multiple fit selection small, regular and large takes these hats to a new level for anyone that cares about how they look in a hat.
As for customer support their no hassle, no cost cost size exchanges makes the decision a no-brainer. TRY THEM!
SO excited to have a baseball cap that actually fits my small head. No more crumpled material inthe back from trying to adjust it to the right size! The colors are amazing, the quality is outstanding and the customer service is very responsive. I totally recommend Lift Down!
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