Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. NMLS #174457
Is loanDepot legit?
loanDepot (loandepot.com) has a 4.0 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and responsive throughout the entire loaning process. People deeply appreciate the smooth, well-organized journey, noting that communication remains consistently clear and entirely stress-free from start to finish. Consumers find that representatives go well above and beyond to secure the best possible rates and deliver timely assistance.
However, some customers also noted occasional issues with communication delays, paperwork complexities, and unresponsive representatives during their applications. A few people were truly unhappy with persistent phone calls, unhelpful customer service interactions, and inflexible underwriting rules.
Auto-generated from all reviews of this business. For reference only.
I should not have to send check to the creditors…. I paid to have everything processed and this it something that I fell like you fokks thing my time is not valuable
Also the cost to send the stuff out is crazy
JMO
Ron.
Reply from loanDepot2026-03-05
Hi Ron -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or [email protected] so that we can discuss your situation further. Thank you!
This company, loanDepot, I bet is the fastest in getting you your equity funds. They are my first so I don't have any personal comparison, but it was quick. I heard and read it can take months to get to closing. I am beyond grateful to say that this was well under two months. I highly recommend!!
Reply from loanDepot2026-03-05
Thank you for sharing your positive experience with loanDepot! We strive to provide efficient and timely services to our clients, and we are thrilled to hear that we exceeded your expectations. It was a pleasure working with you, and thank you for recommending us!
Very courteous and efficient in every respect. It was good doing our loan wth them, thanks so much.
Reply from loanDepot2026-03-05
Hi James! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
Great communication from the Lending Officer. I was able to get a hold of Edwin Rivera with any question I had via email, text or phone call at just about any time of day. He was very quick to respond and if he didn't have the answer right away, he would let me know. Very happy with how quickly the whole process went from application to funding.
Reply from loanDepot2026-03-05
Hi Justin! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
Brittanie Harden my loan consultant, was absolutely amazing . . . all the way through the process. loanDepot had financed the home I sold AND financed the home I purchased. Brittanie was so good to keep me on top of everything. She's 100% professional and brilliant!
Reply from loanDepot2026-02-25
Thank you for your review, John! We are so glad that Brittanie provided you with exceptional service and made your loan process smooth and easy. We appreciate your business and hope to work with you again in the future!
John walters was very helpful he always called back he check on things he was a fast person and very polite.
Reply from loanDepot2026-02-25
Thank you for taking the time to share your positive experience with John! We are so glad he was able to provide excellent service and assist you in a timely manner. We appreciate your feedback!
Hi Carrie! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
Complete, prompt follow-up and cooperation with what we asked for. Very professional and informative staff, willing to help whenever we contacted them.
Reply from loanDepot2026-03-05
Hello! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
Hi Jeffery, we are so glad to hear that you were pleased with our services! We pride ourselves on efficiently and effectively completing tasks for our customers.
Great rate, quick closing! The whole process was painless and speedy, and everyone associated with the deal was friendly and helpful. Feeling great about the whole transaction.
Reply from loanDepot2026-02-25
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with us. Our team works diligently to ensure a smooth and speedy process for our clients. We hope to assist you with any future needs as well. Thank you for choosing loanDepot!
Knowledgeable and helpful service right off the bat. My loan officer, Ali, was extremely detailed and walked me through the entire process. He put me at ease. In the end, I closed on a mortgage with Loan Depot. I’m completely satisfied and would recommend them to anyone.
Reply from loanDepot2026-02-25
Hi Chris! Thank you for the kind words. We’re so happy to hear that you had a great experience with Ali and loanDepot. If you need anything in the future, please let us know. We appreciate your business!
Keeping the borrower inform of important changes made without the borrower knowledge
Send Kathy Reed back to training on communications with th customers
Thank you Amir J great job
Reply from loanDepot2026-02-24
Hi Hector – We appreciate you for bringing this matter to our attention. Please contact our Customer Care team at 888-337-6888 (x6789) or [email protected] so that we can try to resolve your concern.
David Oswald was absolutely amazing!!! Our process was seamless and was a complete breeze in comparison to the horror story of our first purchase! This is our second purchase using Loan Depot and I would never choose another way!!!
Reply from loanDepot2026-02-25
Hi Christina! Thank you for sharing your great experience with us. We will share your kind words with David. Please keep us in mind for any future lending needs.
Went through four different mortgage lenders and the experience with them was disappointing. Shane and Kim were awesome. When I needed an answer or request they got to me by the end of the day versus a week or even never. They went above and beyond to help us get the right program to suit our needs. Thank you so much…
Reply from loanDepot2026-02-25
Hi Michael! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Very helpful on what was needed and helped to find info.
Reply from loanDepot2026-02-25
Hi David! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
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