Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. NMLS #174457
loanDepot (loandepot.com) has a 4.0 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and responsive throughout the entire loaning process. People deeply appreciate the smooth, well-organized journey, noting that communication remains consistently clear and entirely stress-free from start to finish. Consumers find that representatives go well above and beyond to secure the best possible rates and deliver timely assistance. However, some customers also noted occasional issues with communication delays, paperwork complexities, and unresponsive representatives during their applications. A few people were truly unhappy with persistent phone calls, unhelpful customer service interactions, and inflexible underwriting rules.
Auto-generated from all reviews of this business. For reference only.Jacob Rose, my loan agent, was very helpful throughout the process. He was very personable and thoroughly answered any questions I had. He was able to get me a great rate while also guaranteeing my future refinances will be just as smooth.
Hi Jonathan! Thank you for sharing your great experience with us. We will share your kind words with Jacob. Please keep us in mind for any future lending needs.
Eric was wonderful, always available and quick to handle anything that might come up. The closing went well and was handled very professionally. It was a really nice touch that Eric showed up at closing so I could meet him in person. That was great!!!
Hi Mary - Thank you so much for your kind words about Eric! We pride ourselves on providing excellent customer service and ensuring a smooth and professional closing process. We are thrilled that you were able to meet Eric in person and appreciate his dedication to our clients. Thank you for choosing loanDepot for your financing needs!
The simplicity of the process, most organized and executed loan processoo
Thank you for your feedback Mark!
Having the awesome Loan Depot Team working for me was really great. They were there every day for me and kept me updated from day one until this loan was completed. If I had a question all I had to do was call anyone of them and I received the answers I needed to keep me updated as this project took a little longer than I expected. Overall, it was a great experience that I will remember for a long long time.
We are thrilled to hear about your positive experience with our team, Harold, and we are honored to have been a part of your journey. Thank you for trusting us with your loan and for allowing us to help make your dreams a reality. It was our pleasure to keep you updated every step of the way. Wishing you all the best in the future!
Easy and simple. Very courteous
Thank you for your feedback Edward!
All my questions were answered and taken care of right away and closed on time would highly recommend loan depot to all my friends and family members
Thanks for the glowing review, Margaret! We're so glad we could provide you with a positive experience and meet your needs in a timely manner. We appreciate your support and hope to continue serving you and your loved ones in the future.
Bear Schoch was amazing from beginning to end. He took the time to explain things to me and always responded quickly.
Hi Michaela! Thank you for the kind words. We’re so happy to hear that you had a great experience with Bear and loanDepot. If you need anything in the future, please let us know. We appreciate your business!
We stated what we wanted to achieve and they offered a product that works for us ! We consolidated three monthly home improvement payments into one at a reduced interest rate.
Thank you so much for your feedback! We are thrilled to hear that our product was able to help you achieve your financial goals. It's always our priority to provide solutions that work for our customers. Please let us know if we can assist you again in the future.
Tim Foreman, and Tien Kim had every situation, and question covered in the most professional and polite way out of anybody I've dealt with in years. Tim made sure this all happened in a good way for us and we are very appreciative to him and Tien.
Hi Roger! Thank you for the kind words. We’re so happy to hear that you had a great experience with Tim and Tien. If you need anything in the future, please let us know. We appreciate your business!
Wonderful customer service and prompt process overall
Hi Mary! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
LoanDepot has done 3 loans for us and they have done an excellent job with all of them.
Thank you for your feedback Chris. We are thrilled to have been able to work with you on all three loans and look forward to working with you again in the future.
Nicole and Cynthia are very helpful and knowledgeable . They made the process very smooth and stress-free .
Hi Sandy! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.
Everyone that I dealt with was polite and easy to work with.
Hi Bob! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
Not sure how they got my phone number but they call every other day.
Hello -- Please contact our customer care team at 888-337-6888 (x6789) or message [email protected], and we will place you on our Do Not Call list.
We just need someone to answer their phone.
Hi Marilyn – Please reach out to our Customer Care team at 888-337-6888 (x6789) to speak with an agent immediately.
Overall i thought things went well. I would be open to using them again in the future. I felt misled about the fact I was paying points. I don't think anyone was lying but I feel like this should have really been emphasized. There were some communication issues but nothing crazy
Hi Jimmy - We are glad to hear that you had a positive experience with us overall. We apologize for any miscommunication regarding payment, and we will make sure to address it in the future. We hope to have the opportunity to work with you again soon!
This was, without question, the most incompetent and unprofessional lending team I have ever dealt with. When I locked in my rate—at the lowest point it had been in nearly three years—I was assured the process would be seamless. While I understand that my loan structure involved higher 1099 income and required additional diligence, the experience that followed was nothing short of astonishing. Instead of a competent underwriting process, the LoanDepot team appeared intent on implementing hurdle after hurdle, repeatedly requesting documentation that had already been provided and introducing new requirements late in the process. The pattern made it increasingly clear that the team had little interest in honoring the loan terms they originally locked and instead seemed content to delay the process to the point where closing became practically impossible. What is most concerning is that Ashley Park holds a managerial role. Her lack of familiarity with the process, inability to provide clear guidance, and overall disregard for the customer experience were evident throughout the entire interaction. Leadership should bring clarity and confidence to a transaction of this magnitude; instead, it added confusion, inefficiency, and unnecessary frustration. Disappointment is an understatement. Because I chose to proceed with LoanDepot, I missed a prime window to refinance at a historically favorable rate—an opportunity that, with any competent lender, would have been relatively straightforward to execute. It is also worth noting that this was a refinance, meaning we have already successfully completed the financing process before—without anything close to the level of dysfunction experienced here. All in all - do not use this company. Any other lender would be much easier to work with and more honest about the process.
Hi Sarah -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or [email protected] so that we can discuss your situation further. Thank you!
Representatives were helpful and courteous.
Thank you for your feedback Steven!
Jamal Akbar with LoanDepot.com provided us with exceptional service explaining in detail the requirements on what to expect with refinancing our current loan. He is extremely detail oriented and has answered our questions with patience, treating us with thoughtful and kind respect. I would not hesitate to contact Jamal if we had any questions regarding our loan process. We need more Jamal's in this world!
Hi Roxy! Thank you for sharing your great experience with us. We will share your kind words with Jamal. Please keep us in mind for any future lending needs.
This experience was terrific from start to finish. Although we hit a snag 1/2 way thru, Romina & Diana were wonderful explaining the process and helping to find solutions for solving it. They were awesome to work with. I owe them a great big thank you!
Hi Kimberly! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
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