Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. NMLS #174457
Is loanDepot legit?
loanDepot (loandepot.com) has a 4.0 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and responsive throughout the entire loaning process. People deeply appreciate the smooth, well-organized journey, noting that communication remains consistently clear and entirely stress-free from start to finish. Consumers find that representatives go well above and beyond to secure the best possible rates and deliver timely assistance.
However, some customers also noted occasional issues with communication delays, paperwork complexities, and unresponsive representatives during their applications. A few people were truly unhappy with persistent phone calls, unhelpful customer service interactions, and inflexible underwriting rules.
Auto-generated from all reviews of this business. For reference only.
Loan Depot has been awesome to work with when my husband, who had worked 2 Full Time jobs for 17 years
(I had worked 39 years as an RN till injury forced me onto disability) suddenly became ill and was hospitalized the first 7 months of 2025. We had only my disability check coming in for income during this time which wasn’t enough to pay our mortgage (we had had for 23 years) and all our other bills. Following discharge he was unable to even move his own legs in the bed and totally unable to walk. I applied for his disability and it was approved in under 1 month due to the exigent circumstances we were in, thankfully. But 1 disability does not equal 2 full time checks as an RN which he was. So I contacted Loan Depot early in his hospitalization and they immediately suggested a forbearance for 3 months. All I had to do was explain the circumstances to them. They continued extending the forbearance for a year and now they have offered a modification of a loan! They have been truly wonderful to work with! Always expressing concern for him and a desire to help! ⭐️⭐️⭐️⭐️⭐️ for Loan Depot!
Reply from loanDepot2026-04-20
Hi Diana! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
Kevin and Diana have been incredible to work with and have our best interests at heart. Very knowledgeable and always available to us.
Reply from loanDepot2026-04-14
Hi Claire! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.
Roxanne and the team at LoanDepot were excellent in helping us navigate buying our first home. She was very willing and open to answering questions and was always prompt with responses. Taking our loan through LoanDepot was an overall great experience for a process that many dread going through.
Reply from loanDepot2026-04-09
Hi Donovan! Thank you for the kind words. We’re so happy to hear that you had a great experience with Roxanne and loanDepot. If you need anything in the future, please let us know. We appreciate your business!
Representative was very argumentative when I was trying to convey to him what my goals were for the home equity loan. What topped it off, he ran a hard credit report without my consent. I was just trying to get a preliminary quote on interest rates and the amount of equity I could qualify to borrow.
Reply from loanDepot2026-04-08
Hi Lisa – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or [email protected] at your earliest convenience.
I had the opportunity to work with Marshall and Desiree with Loan Depot on a project for a 3rd party homeowner. I was very skeptical on how this would turn out from the start. I must say, Loan Depot exceeded my expectations in all areas, from the initial communications to the payment and follow-up.
I recommend Loan Depot for anyone wanting to work with a loan company as that delivered.
Reply from loanDepot2026-04-06
Hi Joseph! Thank you for the kind words. We’re so happy to hear that you had a great experience with Marshall and Desiree. If you need anything in the future, please let us know. We appreciate your business!
Loan depot makes it easy to go through the entire mortgage and refinance process. Very clean Communication and UI and amazing support available if you have any questions.
Reply from loanDepot2026-04-02
Hi Andy! We appreciate the feedback and are glad to hear that you had a great experience with our team. If you need anything in the future, please let us know.
Toy and her team came in and save my deal. Everything was processed in a timely manner. They treated me like a person and not a number like other banks did.
Reply from loanDepot2026-04-02
Hi Shotoya! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.
The agent was very friendly and worked hard to get our loan approved we did have to go through a lot of red tape though. I was told that in order to get the loan approved they would have to pay off my 2 Capital One Credit Cards one was my Business card and the other one was on a structured payment plan. I asked if the one on the payment plan I was able to negotiate a lower payoff they would send 2 new checks one to Capital One for the negotiated price and one to me for the difference that took alot of back and forth to get that taken care of after 3 weeks
Reply from loanDepot2026-04-02
Hi Brian! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
Diego Fernandez made the process very simple and stayed in touch with me throughout the journey.
Reply from loanDepot2026-03-30
Hi Brenda! Thank you for sharing your great experience with us. We will share your kind words with Diego. Please keep us in mind for any future lending needs.
Refuses to provide online HELOC quotes or any quotes without a soft credit check. Also a 1% fee at closing which is absurd as most lenders charge 0%. And they call you hourly if you make an inquiry. Very sleazy.
Reply from loanDepot2026-03-30
Hello – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or [email protected].
I received a cold call offering terms to refinance. As an existing client I expected the process to be very simple considering I've always paid the mortgage without issue. It was not. After proving my income, sharing my life investments accounts, retirement accounts, etc. we agreed to terms. One of the MAJOR benefits for even doing the refinance was because I was told we would not have to bring money to the closing table, AND I would be able to skip two months of payments. Neither has happened. The night prior to closing, I got a call telling me they discovered LTV would be too high, so I would need to bring 8K to closing. They had the appraisal, knew the loan costs, but didn't realize until the night before closing that there was an issue? I let them know I wouldn't be closing under those terms. It was at this time that they let me know I would have an escrow refund of about $2,200. After a few days of going back and forth I let them know I was willing to bring that 2,200 to the closing table because theoretically that would be coming back to me in a refund. The final day to make my mortgage payment was approaching. I explained if we were going to close it needed to be asap. I didn't want to make my mortgage payment, miss out on the 2 months of payment relief, AND still pay the 2,200 at closing. On the final day for me to pay they went radio silent. No communication. No confirmation we were on track. Nothing. I made my mortgage payment and moved on. What followed was harassment by phone. I received multiple calls and text with shady sales tactics to try and force me into closing. After ignoring them for long enough they magically came back with improved rates and closing terms. I finally closed because although the whole experience was poor, I accomplished what I needed to accomplish. I recently received noticed that my escrow refund was ready. The lump sum was $177. Not the $2,200 that was quoted. I sent an email to my rep 10 days ago, and I have yet to hear back. Everything was communicated through texts and emails. I have all the receipts. Looking forward to someone finally responding to me after this review.
Reply from loanDepot2026-03-30
Hi Chase – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or [email protected] so that we may help you with the issue.
Dan originated the loan was very nice to deal with. Interest rate was not competitive though. After closing received checks to pay off debtors quick. But escrow for Home owners insurance has been a nightmare and still ongoing…! Also whoever LoanDepots partners with, or who they share my personal information with etc has been relentless. Constant solicitation via mail, texts, messages, scams etc..
Reply from loanDepot2026-03-30
Hello – We appreciate customer feedback that helps improve our service.
Loan Depot staff were very helpful. They answered questions and provided requested information in a timely manner.
Reply from loanDepot2026-03-27
Thank you for your kind words, Kevin! Our team at loanDepot is dedicated to providing exceptional service and helping our customers reach their financial goals. We're thrilled to hear that we were able to assist you promptly and efficiently.
Ted's the man. From first contact to closing, he walked me through the entire refi process. He and his team were very pleasant, personable, and reachable. I would recommend Loan Depot to my friends and family.
Reply from loanDepot2026-03-27
Hi Louis! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Anthony was excellent with communication. He made the process easy and you felt supported throughout. He advocated for our needs and got us the best possible deal. His experience and expertise definitely shine through. We would highly recommend him.
Reply from loanDepot2026-03-27
Hello! Thank you for the kind words. We’re so happy to hear that you had a great experience with Anthony and loanDepot. If you need anything in the future, please let us know. We appreciate your business!
Professional Interactions:
Everything was done in a timely and professional manner. I believe that everyone tried to understand my needs and worked hard to support them.
Reply from loanDepot2026-03-27
Hi Emma! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys a professional experience. Your review will be shared with the loanDepot team.
When drowning in dept, Loandepot will be your lifesaver.like to thank Loandepot for lending…
I like to thank Loandepot for lending me the money and helping me manage my money deat. I'd like to especially thank Lyndse Thomas being so patience with me filing all the paperwork and directing me though the operation of my phone. She made it so easy and I probably couldn't have completed it without her help. If in the future, atlease I know where to get the help I need. Thanks again Loandepot.
Reply from loanDepot2026-03-27
Hi Donald! Customer satisfaction is our priority and your feedback is greatly appreciated. We are honored to be your lender of choice and to help you manage your financial situation.
I was looking for information about a heloc loan and spoke to Aaron. It was good at first. Sent me an offer. But then he started spam calling me. Like an controlling,obsessive ex husband.5 times in 3 hours after 5pm Tuesday evening.So I told him to call me. I cussed him out. His response? 1. I didn't talk to him since Friday. 2. All companies spam calls. 3. Has anyone told me my ringtone sounds like my phone number has been cancelled? I wish I was joking.4. Most customers accept the offer the second day. I am telling you something is off with him. LoanDepot is not a good company to do business with when they have psychos like Aaron on the loose
Reply from loanDepot2026-03-30
Hi Jennifer -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or [email protected] so that we can discuss your situation further. Thank you!
Very professional. Easy to work with at all times. Provided quick service. I would recommend them strongly!!
Reply from loanDepot2026-03-27
Hi Eric! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
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