Lumin (luminskin.com) has a 3.3 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
I’m really happy with Lumin Skin! My skin feels healthier, more hydrated, and looks better overall. The products are easy to use and actually work. I’ve seen real results. Highly recommend!
Hi there - so glad to hear about your positive experience with Lumin! Best, The Team at Lumin
Well that's my order after sitting in customs for about a week I reached out to the company to see about a refund. At first they told me they would go ahead and refund me. But then they turned around and said they weren't because my order was still on the way. I gave it a few more days check the traffic again still said my order was in customs. Contacted the company again still refuse to refund me. So I just gave up had my bank refund me. I check everyone once in awhile to see where my order is and it still says that it's clearing customs. Companies a joke don't even waste your time with them. Your response it crap. Just like your company. Things don't get held up in customs for 2 months. I ordered this in October and even still when I checked the tracking it still says it's in customs. So you clearly don't know what the hell you're talking about
Hi there - thanks for sharing your experience — we’re really sorry for the frustration this caused. International shipments can occasionally be held up in customs longer than expected, and we understand how discouraging that can be, especially when tracking doesn’t appear to move. When an order is still in transit, we’re unfortunately unable to issue a refund until the shipment is resolved, which is why our team advised waiting a bit longer. That said, we truly regret that this situation left you feeling unheard or disappointed. Best, The Team at Lumin
Great products!! All in one shopping for skin care. Tracking and notifications help manage my deliveries and subscriptions. Any concerns with damaged or lost items in shipping, which are rare (their items are shipped in quality packaging), are handled with the best customer care in mind. Been using these products for a couple years and I’ve definitely noticed the difference in the health of my skin.
Hi there - so glad to hear about your positive experience with Lumin! Best, The Team at Lumin
The customer service has always been prompt, efficient and helpful. I've been using Lumin products for several years and find them great, particularly the moisturiser.
Hi there - so glad to hear about your positive experience with Lumin! Best, The Team at Lumin
This company and there products are a scam! Do not order anything it will not arrive . They make you sign up for a subscription then products get lost and they don’t want to take responsibility for it , they say to call another company because they are only responsible for the first half of the travel . Still didnt receive my products or refund . Lost money and products …stay away !!!!!!
Hi Peter - sorry to hear that your order was lost in transit. Please email us at [email protected], and we'd be happy to look into this for you once more. Best, The Team at Lumin
I have a been a customer for more then a year and I have just great experience so far. Love the product, great customer service, 10/10. Jan
Hi there - so glad to hear about your positive experience with Lumin! Best, The Team at Lumin
Slowest shipping on earth, almost 4 weeks and no show yet. I can order scraps off temu and they get here in 6 days. Profit gouging for mediocre products. Will be the last time I order from them.
Hi Jeremiah - so sorry to hear that your order took so long to deliver. This was likely due to an out-of-stock product that caused a major order delay. Please contact us at [email protected] if you have any other questions or concerns - thanks. Best, The Team at Lumin
For the love of god avoid this company. There are 100s of great alternatives. Don't stoop this low and give them a chance
Hi Jason - we’re sorry to hear you feel this way and appreciate you taking the time to share your feedback. We know we won’t be the right fit for everyone, but we always aim to provide quality products and helpful support. If there’s a specific issue behind your experience, our team would be happy to look into it and assist. Best, The Team at Lumin
I purchased this product because I saw the advertisement. It showed an Irish woman talking about her home made product and showing her making it. The product I received is made in China. I believe that this is false advertising. Not happy 😒
Hi Glenda - sorry to hear about your experience. We'll take this feedback back to our marketing team for review. Best, The Team at Lumin
Lumin keep taking care of my face and at the same time thank you for your care.
Hi Emmanuel - so glad to hear about your positive experience with Lumin! Please let us know if you have any other questions or concerns! Best, The Team at Lumin
Purchased the LED face mask, at great expense. It failed just after its warranty expired, incredibly disappointing given the cost. Customer services would not replace and only offered 20% off a new one! Avoid at all costs, cheap and unreliable.
Hi Martin - appreciate your feedback here. We'll pass this on to our marketing team for review. Best, The Team at Lumin
It says on the website fast delivery. Totally mis selling themselves to the public. I ordered something I wanted for Christmas at the end of November. Christmas Eve tomorrow and still it hasn’t arrived. No information from the company about delivery until I messaged them. They didn’t keep me up to date. Thy did, however, respond quickly to my email. Now I don’t have the present I wanted to give someone. Would NEVER use them again. There needs to be much more transparency on their website.
Hi there, Thank you for taking the time to share a review. We’re sorry that you had an unpleasant experience and that you have not received your order yet. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention. Please email us at [email protected], and our customer support team will be glad to assist you and rectify this situation. We truly appreciate your understanding! Best, Team Lumin
Could not see any improvement with under eye lines.
Hi D Greene, Thank you for sharing your feedback. We’re sorry to hear that you didn’t notice an improvement in your under-eye lines. Everyone's skin is unique, and we understand that our formulations may not work the same for everyone, but we truly appreciate you taking the time to share your experience. Your feedback is valuable to us, and we have forwarded it to our product development team. Best, Team Lumin
I found out today that Lumin is a scam company. I bought an LED eye mask a few weeks ago as a Christmas present, and unbeknown to me (it wasn’t stated anywhere, but I imagine hidden in an unethical way) they had signed me up to a subscription I knew nothing about. At the time, a tiny free eye tester and eye patch was included with my purchase. Today, £44.89 was taken out of my account for men’s eye products that I didn’t purchase and do not want (the tiny so called ‘free’ products that came with purchase is actually designed to trick customers into a subscription). These are so tiny and ridiculous, that nobody in their right mind would part money for them. I’ve obviously cancelled any future payments, contacted them, and contacted PayPal who can hopefully ensure I get my money back from these unethical people. A quick search reveals this is a known scam company, and I was duped. So please be aware and stay away from this awful company. I’m an idiot buying anything from this company, a mistake I won’t make again.
Hi Maria, We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback. At Lumin, our intention is never to mislead customers, and we apologize that the subscription associated with your order was not clearly explained to you at the time of purchase. While our offers may include trial-sized products that transition into a recurring plan, we understand that this was not your expectation and that this caused frustration. We’re glad to hear you’ve already cancelled any future shipments. Our customer support team will be happy to review your order and work with you on a resolution, including a refund where applicable. We encourage you to continue your conversation with our support team so we can make this right for you as quickly as possible. Customer trust is extremely important to us, and feedback like yours helps us identify areas where we can improve communication and clarity during the checkout process. Best, Team Lumin
EDIT: Great product but Lumin did not follow though on their offer of a 40% discount code for leaving a review. I’ve emailed them multiple times and had zero response so they are u trustworthy. ORIGINAL REVIEW: I’ve only started using a moisturiser again after a couple of failed attempts that made my skin worse. This moisturiser lasts all day and leaves my skin clear, moisturised and it smells great. Very happy with the results! Great delivery times and a rewards scheme worth its salt
Hi Ross, Thank you for sharing your experience with us. We know how frustrating it can be after trying products that don’t work, so we’re delighted to hear that our Daily Face Moisturizer has made a positive difference for your skin. It’s also great to know you’re enjoying our delivery time. Thank you for giving Lumin a try! Best, Team Lumin
after using your charcoals facial products for well over a year i can confirm the products are amazing, packaging simple and very functional; any delivery problems or account problems have been rectified instantly with the customer as there priorities in the forefront of there ethos.
Hi Rupert, Thank you so much for taking the time to share your experience. We’re thrilled to hear that our charcoal facial products have been part of your routine for over a year and that you’re enjoying both the results and the simplicity of our packaging. Providing reliable service and putting our customers first is at the heart of what we do, so it means a lot to know that any issues were resolved quickly and to your satisfaction. We appreciate you giving Lumin a try. Best, Team Lumin
Poor quality products at exorbitant prices
Hi Eamon, We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. At Lumin, we’re dedicated to providing high-quality products at fair prices, and it’s disappointing to hear that we did not meet your expectations. We genuinely want to turn this around for you. If you’re open to it, send your order details to [email protected], and we’ll work with you to find products and pricing options that feel right for you. Thank you again for your feedback. It helps us improve and serve our customers better. Best, Team Lumin
Biggest scammers I’ve ever come across. I’m based in the UK. Paid for their expedited shipping which is supposed to be 24 hours via Royal Mail, waited for a week and no movement whatsoever. Requested for a refund, got a reply after days saying that shipping is non refundable. Then the agent mentioned that they’ll send a replacement free of charge lol. Oh did I mention that shipping is £10. Guess what no movement again. Genuinely thought this company was legit and I’d invest in it but oh well
Hi Sujit, Thank you for taking the time to leave a review. We’re truly sorry to hear about your recent experience. This isn’t the level of service we aim to provide, and we completely understand your disappointment. Regarding the shipping refund, our free trial policy usually does not cover courier fees after an order is shipped, as detailed on our website. Since the trial kits are provided at the cost of shipping and the products are free, they are non-refundable. We apologize for any inconvenience this may cause. For further details on our free trial policies, please visit our Refund Policy page. We also want to assure you that your replacement was processed on December 5 and handed over to our shipping partners on December 7. Please note that tracking links are not always updated in real time, which can sometimes make it appear as if there’s no movement. While we work diligently to maintain a high standard in our fulfillment operations, we rely on third-party shipping partners to transport and deliver Lumin orders. Unfortunately, this means unforeseen logistical challenges can occasionally occur, causing delays or delivery mishaps. Nonetheless, we take full responsibility for ensuring your order reaches you securely and on time, and we are committed to resolving any issues that arise. If, for any reason, your package has not been delivered by Friday, December 12, please reach out to us immediately so we can take care of it right away. We appreciate you bringing this to our attention and giving us the opportunity to make things right. Best, Team Lumin
Awful I signed up for the trail. After discussing the cost of the subscription with my partner we realised it was not worth it. I cancelled online only for lumin to try and charge me twice more! I am glad I paid with my CC and they couldn't take the money it's just ridiculous
Hi Kiki, Thank you for leaving a review. We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention. When our customers cancel their subscriptions through the account portal, we are unable to charge the payment method they used. We send a Cancellation Confirmation email to ensure our customers that the cancellation was successful. Please note that a subscription must be canceled before the scheduled renewal date. We’re glad your card prevented the extra charges. Please email [email protected] so we can verify that your subscription is fully cancelled, stop any further billing attempts, and fix any issues on your account. We appreciate your feedback and will work to resolve this promptly. Best, Team Lumin
There was an issue with a shipping delay. I was promised a solution, but found out the next day that it wasn’t possible. After several days, the team was able to come up with a solution that was satisfactory. I was difficult and upset at times, but the team kept consistent in their customer service and help. Really appreciate the quality of customer support. Even when a mistake was made, they made a point to make it right.
Hi Donny, Thank you so much for sharing your experience with us. We’re truly sorry for the initial delay and for the frustration it caused. While we didn’t get it right at first, we’re glad our team was ultimately able to provide a solution that worked for you. We also want to thank you for your patience throughout the process. Your feedback is greatly appreciated, and we thank you for giving us the chance to correct the mistake. If you need further assistance, please feel free to contact us. Best, Team Lumin
204 reviews matching