Lumin (luminskin.com) has a 3.3 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
Hi Matt, Thank you for your review! We’re so glad to hear you had a great customer service experience with Roxanne. We’ll be sure to pass along the kind words. Thank you for giving Lumin a try! Best, Team Lumin
Dark circles-Gone Dry skin- Gone I purchased the test kit to start with, if it wouldn’t have worked as well as it has I could’ve justify spending a couple of quid, but as it happens this is undoubtedly the best stuff on the market. It’s a tad on the expensive side but it’s well worth it in my opinion.
Hi Michael, Thank you for sharing your experience! We're glad to hear the test kit worked so well for you, especially seeing improvements with dark circles and dry skin. We appreciate your honest feedback and are thrilled you’re enjoying the products. Thanks for giving Lumin a try! Best, Team Lumin
After an extended hiatus, I’ve finally received my skincare package from Lumin a brand I first embraced in 2019. Despite the pause in usage, my skin has remained remarkably resilient, a quiet testament to the foundational care Lumin once provided. Now, with renewed intention, I’m reinitiating this ritual reclaiming a regimen that once elevated my grooming narrative. It feels less like a restart and more like a return to form an evolved chapter in a journey I never truly abandoned.
Hi Harns, Thank you for sharing your experience. We’re honored to hear that you're pleased with our skincare products. We’re excited to welcome you back and grateful that you’ve chosen to return to a skincare regimen that supported you before. It’s wonderful to hear that this feels less like a restart and more like a natural continuation of your journey. If there’s anything you need as you get settled back into your routine, our team is always here to help. Best, Team Lumin
I never asked for this product, this is not a good product in the first place.
Hi Lawal, Thank you for leaving a review. We’re sorry to hear about your experience. We never want any customer to feel they received a product they didn’t ask for. When customers register for our free trial promotion, they automatically join a subscription plan. This detail is reiterated several times throughout the checkout process. Our subscriptions are entirely flexible and can be canceled anytime during the free trial. However, we recognize that this information may sometimes be overlooked or misunderstood. We can see that you’ve already been in contact with our customer support team. They’re currently reviewing your case and will provide you with the necessary assistance and clarification. We also appreciate your feedback about the product, since we’re always working to improve. Best, Team Lumin
Highly satisfied with the pack I m using
Hi Yann, Thank you for your kind words! We’re thrilled to hear that you’re highly satisfied with the products you’re using. Thank you for giving Lumin a try! Best, Team Lumin
I do not think the products are actually good :(
Hi Igor, Thank you for taking the time to leave a review. We’re sorry to hear that our products didn’t meet your expectations. We understand that skincare is very personal, and not every product works the same for everyone. Your feedback is valuable and helps us improve our formulations and offerings. Best, Team Lumin
Mask seems to be working on my skin, it's very easy to use. The facial cream is soothing also seems to be having a positive effect under my eyes. Love this product
Hi Allan, Thank you for leaving a review. We’re thrilled to hear that the LED Eye Mask and Daily Face Moisturizer are working well for you and that you’re enjoying how easy they are to use. Thank you for giving Lumin a try! Best, Team Lumin
Hi Jeffray, Thank you for leaving a review. We're glad you like our product! Thank you for giving Lumin a try! Best, Team Lumin
Good. I've used the product before. Happy with it
Hi Misael, Thank you for your feedback! We’re glad to hear you’re happy with the product. Thank you for giving Lumin a try! Best, Team Lumin
Product can be a little more expensive but highly recommend, simple face care for men and boy will you see a difference by having a skin care routine!
Hi James, Thank you for leaving a review. Thank you for the recommendation! We’re thrilled to hear that you’re seeing a difference from keeping up with a simple skincare routine. We understand quality can come at a slightly higher price, and we’re so glad you feel it’s worth it. Thank you for giving Lumin a try! Best, Team Lumin
Just a few days in and wow, the face wash, the daily scrub, the dark circle eye balm and the moisturiser (smalls so good). They are a brilliant combo, my skin feels cleaner, looks fresher and brighter!
Hi Lee, Thank you for sharing your feedback! We’re thrilled to hear you’re already seeing such a difference after just a few days. The Charcoal Face Wash Daily Detox, Charcoal Scrub Deep Detox, Dark Circle Defense Balm, and Daily Face Moisturizer really do make a powerful combo. We love that you’re enjoying the scent too! Thank you for giving Lumin a try! Best, Team Lumin
Hi Mr. Andrew, Thank you for the review! We're thrilled to hear you like our products. Thank you for giving Lumin a try! Best, Team Lumin
I thoroughly enjoy using Lumin products. I’ve been using them since 2019 and I don’t feel the need to go anywhere else. I really appreciate Lumin’s customer support. They re-shipped a package my supplies because they got lost earlier.
Hi there, Thank you for your feedback. Thank you so much for being with us since 2019. Your loyalty means a lot to us! We’re thrilled to hear that you continue to enjoy Lumin products and feel confident sticking with us. We’re also glad our support team was able to step in and reship your package when it went missing. Thank you for giving Lumin a try! Best, Team Lumin
I've been using Lumin products for years and have never not been satisfied. Great customer service and communication.
Hi David, Thank you for leaving a review. Thank you so much for being with us over the years. We’re thrilled to hear that you’ve consistently enjoyed your Lumin products and that our customer service team was helpful. Thank you for giving Lumin a try! Best, Team Lumin
Lumin replaced their red light therapy face mask for me. It was under a year old, and started to malfunction. After I contacted them, sent a video of what was wrong, they sent a replacement along with a postage paid shipping label to return the defective unit. Great job
Hi Nicholas, Thank you for leaving a review! We’re so glad our team was able to help get your LED Eye Mask replaced quickly. We know how frustrating it can be when a device starts malfunctioning, so we’re happy the process was smooth. Thank you for giving Lumin a try! Best, Team Lumin
Product are ok but I am trying to unsubscribe from my free trial. And it is not clear what to do
Hi Robert, Thank you for leaving a review. We’re glad to hear you liked the products, and we’re sorry that the process of canceling your free trial wasn’t clear. We’ve reviewed your account and can confirm that your subscription was successfully canceled when you contacted our support team. We appreciate you taking the time to try Lumin and share your experience. Your feedback helps us continue improving both our products and our customer experience. Best, Team Lumin
Got the Luminator and dark circle defense. My eyes have never looked so good. Be consistent with it and you'll start noticing the difference in a couple of weeks. Going to try their charcoal scrub next...
Hi Richard, Thank you for leaving a review. We’re thrilled to hear that the LED Eye Mask and Dark Circle Defense Balm are working so well for you. Consistency really does make all the difference. We can’t wait for you to try the Charcoal Scrub Deep Detox next. Thank you for giving Lumin a try! Best, Team Lumin
At first, I thought it was a means to scam people with the first free package delivered with £0:00, except for the £6 in shipping the package to my doorstep. I love all that was sent to me, very effective within the few days I had started using it, I noticed a very fair changes on my acne face and black spot ., and I believe before I finish the package, I would have noticed a super change on my face with the way my face is improving gradually.
Hi ADEOYE, Thank you for leaving a review. We totally understand the concern, offers like a free first package can feel confusing at first, so we’re really glad everything arrived as expected and that you gave us a chance. It’s wonderful to hear that you’re already seeing improvements with your acne and dark spots after just a few days. We’re excited for you to see even greater results as you continue using the products. Thank you for giving Lumin a try! Best, Team Lumin
👍 Great product, leaves my facial skin feel refreshed all the time ,l absolutely love it,l will be ordering it soon.
Hi Alex, Thank you for leaving a review. We’re delighted to hear that the product leaves your skin feeling refreshed. Thank you for giving Lumin a try! Best, Team Lumin
Its just gloryfide concealer. Some people might prefer but I dont. Thanks for letting me try it any way.
Hi Smith, Thank you for giving Lumin a try and for sharing your feedback. We understand that everyone’s skincare preferences are different, and we appreciate you taking the time to let us know your experience. If you ever decide to explore other products in our lineup, our team would be happy to help you find something better suited to your needs. Best, Team Lumin
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