Always beautiful and elegant
The dresses are beautiful and well made. Shopping is fast and reliable. Returns were easy.
About Mac Duggal
Data updated- Website
- macduggal.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 90% (9/10)
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About this business
Mac Duggal began as a Women's occasion designer 30 years ago with just 10 dresses. Today the brand designs 1000s of evening gowns and cocktail and party dresses sold across major department stores and boutiques around the world. With a vision to make every women feel beautiful. We sell dresses in size 0-24 on our website with a broad selection from wedding guest and modern mother of the bride to prom and the perfect party dress. In 2024 Mac Duggal launched Women's ready to wear clothing and handbags in the same signature quality and design.
Written by the business, not verified by us.Is Mac Duggal legit?
Mac Duggal (macduggal.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers generally feel that the products are exceptionally well-made with top-quality fabrics, and many are pleased with the overall shopping and gown selection. Customers also commend the supportive nature of the customer service and the ease of the ordering and return processes. Conversely, a small portion of people felt that specific issues occurred, such as receiving items with imperfections like damaged bead strands or holes in the fabric. Some people mentioned problems with the fit, noting items were too large or too small in specific areas, and some dissatisfaction arose around the return policy and communication.
Auto-generated from all reviews of this business. For reference only.What people say
Your designs and fabrics are beautiful
Your designs and fabrics are beautiful, and I will continue to search for a style that suits me. I'm disappointed that I had to return the dress I purchased, but the website assistance was helpful.
Fast shipping
Fast shipping, superior dresses
The stress free/welcomed ease of …
The stress free/welcomed ease of returning items when I've bought multiple dresses for an event.
Quick response from a very polite and…
Quick response from a very polite and helpful person.
Really easy!
The dress is beautiful but the zipper…
The dress is beautiful but the zipper doesn’t work. I emailed customer care and no solution. I went so far as to consult a professional dressmaker and tailor and both said it needs to come out and be redone. I am returning it with a picture.
Beautiful gowns great customer service
I bought two dresses just didn’t work out for me and McDouggal was wonderful about it. However, I did buy a beautiful gown for my granddaughter’s wedding by MacDouggal and I wore it and had so many compliments. I love MacDouggal.
Fantastic customer w
The quality of the dresses is exceptional. I have been on a journey to find a Mother of the Bride dress. I have ordered from England and delivery has been quick and easy to track. Returns have also been easy with great communication. Would definitely recommend to friends and family
I asked for help and very quickly…
I asked for help and very quickly received an appropriate response that answered my concern.
Brillant Customer Service
I needed guidance on an email I had received about recent Mac Duggal purchases. I am waiting for a final response; however, I was promptly attended to. Excellent customer service, as always
Great service
I love this company very helpful supportive and reliable!!
I sent a message to the general…
I sent a message to the general customer service email address and the AI response was specific to my situation and forwarded my issue to a human customer service person. My concern was handled professional and quickly.
How the dresses arrived and the way…
How the dresses arrived and the way they were packed was perfect. I liked the ribbon idea and to take off if returning. Sadly the dresses were quite right but the return process was easy and efficient.
Excellent customer service
Excellent customer service.
I have purchased at least 12 dresses…
I have purchased at least 12 dresses from you for a wedding next weekend. A dress was produced in blue vs a blush, I had originally purchased it in blush and returned it, too much like a wedding dress. You made it in blue, I bought, and you would not allow me to return my original dress, the return window expired. I was still wearing one of your dresses, what did it matter. If I would have purchased from a dept store some have a 90 return window, you have 2 weeks. Lesson learned. It is difficult when you are having to purchase your dresses pretty much solely online. I will not go down this road again.
Reply from Mac Duggal2026-05-13
Thank you for your feedback and for choosing so many of our dresses for such a special occasion. We truly appreciate your loyalty and understand how stressful wedding shopping can be, especially when coordinating multiple looks online. We’re sorry to hear this experience left you disappointed. While we were happy to produce the style in blue after your original blush order was returned, our return policy timelines do still apply to all purchases, including previous orders that were not returned within the eligible window. We understand this was frustrating in your situation, particularly while you were still actively shopping with us. Your comments are valuable and will be shared with our team as we continue evaluating how we can better support customers shopping for milestone events. We sincerely appreciate your business and regret that this experience did not meet your expectations.
You should match Nordstroms return…
You should match Nordstroms return policy. Almost had to return your dress and get the same from Nordstroms as I was worried I could not find a seamstress in time to return under your tight policy.
I thought if I emailed my issue I would…
I thought if I emailed my issue I would not get a response as I would prefer talking to a person but I did get a quick response and quick solution. Not only was the customer great and the dresses are so well tailored just beautiful.
I appreciated the return policy BUT it…
I appreciated the return policy BUT it took days to get an email response. When the return window is so narrow, hearing back asap is important!
They listened to my issue and resolved…
They listened to my issue and resolved it to my satisfaction even though they did not have to.
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