I had a GREAT purchasing experience
I had a GREAT purchasing experience, user experience and when I thought I had a preoblem, great Tech Support. Thanks!
About MacXDVD Software
Data updated- Website
- macxdvd.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 15 reviews
- Replies to negative
- 50% (8/16)
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About this business
Digiarty Macintosh Software Group, a division of Digiarty Software Inc., owns a professional multimedia software development team, providing a range of products for Macintosh Computer users, including comprehensive video and DVD conversion software, series of application for Mac, iPhone, iPad, iPod and etc.
Is MacXDVD Software legit?
MacXDVD Software (macxdvd.com) has a 4.7 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Good to have
Good to have. A prompt reply even over a weekend. However not sure my emails were read properly judging by the replies I got. Never the less company have put a fix to the programme which means it works as before. Prompt action again on their part.
MacXDVD has worked great!
MacXDVD has worked great and has allowed me to archive so many dvds. I have been very pleased with the customer service provided. The team has responded quickly and have made my problems practically disappear. I have been using this product for the past three years and look forward to a continued relationship with Digiarty.
It just WORKS❗️A pleasure to use and if…
It just WORKS❗️A pleasure to use and if you require tech support it is very effective and prompt. Could not be more pleased👍👍
MacX Video Converter Pro
Have used MacX Video Converter Pro for several years now and had occasion to reach out for support a few days ago. Adam was prompt and (although I thought I'd provided sufficient detail) asked for screenshots (why? when I had given a detailed explanation). I provided them, again getting a prompt response with Adam suggesting changes with YouTube's encryption had been the cause. Resolved quickly and successfully, Rob.
MACXDVD's Customer Support is the worst.
MACXDVD's Customer Support is completely dishonest and untrustworthy. I have only occasional use for downloading photographs or videos and and have wanted a service that might be better than the free download services that I have used in the past continue to use. In January 9,2019, I purchased macxdvd software for two of the Apple computers in my family. All attempts to download the software were a failure. On April 15, 2019, I wrote to Customer Support asking for assistance. They never bothered to reply. I wrote again on March 19 again complaining that the order number that they generated was completely ineffective. When submitted, I was informed that the license code was a illegitimate, or least could not be recognized. They wrote back that same-day confirming the same-old license code together with a new download link. This information also proved to be completely useless. I would suggest to anyone looking to purchase from MACXDVD that they will have great difficulty finding any other software company with such a crass indifference to providing customer support.
Great software
Great software! Works very easily to transfer my home movies on DVD into a digitized format. Great customer service, too.
Good products and support
Good products for Mac and fast and helpful support when needed.
Technical support quickly answer and…
Technical support quickly answer and solve my problems. Excellent understanding and solutions are efficient. Very good support.
MacXDVD ist the best software in what it does, but there is more...
MacXDVD ist the best software in what it does - no need to argue about that! What really surprised me in an extremely positive way is, that there are still software developers like Adam, where you buy software once and the serial code is valid for lifetime! These days, where annoying subscription-based software is the de facto industry standard, this actually feels like receiving a present! Thank you for that, I appreciate this beyond words!
Adam at MacX is the greatest
I bought a new Mac and wanted to put my MacX program from my old Mac - I didn't remember my MacX Key - didn't even remember which email address I'd used back then. Adam at MacX patiently delt with my ramblings and when I finally found that info, he quickly sent me a new product Key and I was able to use it without having to dig my old Mac out of the closet. Thank you Adam
Great company
Great company, great customer service and help desk.
Excellent customer service
Excellent customer service. Quick reply and very helpful.
Adam@Digiarty was super helpful with my…
Adam@Digiarty was super helpful with my problem. He got it resolved within 1 day and I am up and running again.
AVOID AT ALL COSTS DO NOT DOWNLOAD
AVOID AT ALL COSTS TERRIBLE SERVICE Bought the pro version only to find it wouldn't run properly on my mac. Contacted support, sent them specs of my machine and was told that my machine was underpowered. As reported by other users in the reviews below they palmed me off over several days asking me to try multiple different settings and still the software ran very very slowly or simply crashed at random times. I asked for a refund as per their 30 day money-back guarantee only to be asked multiple more questions about my machine spec and software settings. Then they told me that the 30 day refund does not apply in some instances. What a complete joke!! Total disregard of any distance selling legislation. Have copied all communication to my bank requesting a chargeback as these guys do not refund as promised. Read the other reviews about how bad they are and don't waste your cash!
Reply from MacXDVD Software2020-05-14
Hi GH, We'd been trying to contact you in the past few days, but didn't hear anything back. We never say in the email that we wouldn't refund. Most of the time, the software doesn't work well due to improper operations. We will try the best to be of any help and hope we could cooperate with each other to locate what is going wrong. Also, to be honest, your computer is not very powerful to rip DVD very fast. Anyway, your order has been refunded as per your request. Stay safe and healthy!
Very good software and excellent support team
(first, I want to insist that I am in no way related to Digiarty or have any link with the software developers. Only a French customer using the product for years) Very good product and amazing support. I had issues at the beginning with hardware accelerated encoding, user support was excellent, always answering my questions and asking for screenshots and explanations, to provide advices and updated versions. This piece of software allows me to transcode almost any video material I have been gathering for years (old Dv footage etc). It will process almost any format (still missing the very old SVCD format to be 100% satisfied as I have old SVCDs built from family tapes that I really would like to be able to transcode today) All in all, I highly recommend the software considering the low price. It is a real Swiss knife for video handling.
It's brilliant and whats more it does…
It's brilliant and whats more it does what is says on the tin.
TERRIBLE PRODUCT AND WORST CUSTOMER SERVICE
This is the worst product I have ever bought and the worst customer service I have ever dealt with. The day after I bought the MacX Dvd Ripper Pro, I had many issues. After attempting to try the free trial, I had to buy it and found all the issues that come from it. This product would only download part of the movie and after hours of trying, when I was finally able to get an entire movie to download, it disappeared from iTunes. When I finally asked for a refund, they kept telling me that I needed to send screenshots of the issue after I already told them what the various problems were. I wrote lengthy descriptions of what happened and after numerous days, I still have not received a full refund. If a customer buys a product with a 30 Day Money Back Guarantee and does not like it, they should honor what they say when the customer is not satisfied. I have asked for a refund numerous times and they only reply with cheap copy and paste responses for each issue saying “send a screenshot.” After finally sending the proof of purchase along with what the issues are, they still refused a refund. I am going to file a dispute with my bank to get the refund that I deserve. NEVER PURCHASE THIS PRODUCT-It is not worth the stress that they put you through. Do not even try the free trial because there are better products and customer service out there. They do not care about you getting your money back and all they care about is taking your money for a product that does not even work!!!!
Reply from MacXDVD Software2020-03-09
Hi Kristina, May I have your email so that we can investigate? Thank you!
DO NOT download this product!
I completely agree with the other bad reviews regarding their customer service. I only wish I had read these reviews before purchasing it. I have been trying to get a refund after the program was not working as it was supposed to. I tried ripping multiple dvd's and still didn't get the full movie as it was supposed to. I have been emailing with customer support and they will not give me a refund until I send them pictures of what the problem is. A money back guarantee, as stated in one of the other reviews as well, should be the customer gets their money back when they are not satisfied with the product. Not only am I not satisfied with this product, as it doesn't work the way its supposed to, I am equally dissatisfied with the customer service on getting me a refund. I have now sent them emails with screenshots of some of my issues with the program and now I will wait to hear back. Please save yourself the hassle and DO NOT buy this product. I only wish I had read the other reviews before purchasing it.
Reply from MacXDVD Software2019-11-20
Dear customer, Truly sorry for the inconvenience caused. Could you please send me your order Email and order number? We'll refund your money the moment we confirm your order. Truly sorry! Digiarty Support Team
Very poor support
Very poor support - they just didn't bother to read my emails. I eventually gave up on them and asked for my money back under their 30 day money back guarantee. Unfortunately they refused to honour this guarantee so I am now having to go through the card issuer. I wouldn't get involved with this company again. Update 28/8:My card issuer has now issued a refund. However, this involved a lot of time and effort on my side. I have received numerous requests from Digiarty Support to remove this review, but it stands because the support I received was terrible and the time taken for Digiarty to accept their responsibilities under the money back guarantee was totally unacceptable. A money back guarantee means an instant refund if the customer isn't happy for whatever reason. In my case this refund only happened after numerous lengthy emails and after the involvement of my card issuer; others have had similar problems - see reviews below. I spent hours on this issue. I will not be dealing with this company again.
Reply from MacXDVD Software2019-08-27
Dear Customer, Truly sorry for the inconvenience caused. We quite understand your feeling. Our support team has explained to you and sent you the license code of another product with the feature you need. Again sorry for the misunderstanding. We've already refunded your money. Please have a check. Have a delightful day! Sincerely, Digiarty Support Team
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