At Masterpics, we craft custom 3D photo crystals. Select crystal style, upload your image and we'll engrave your photos using state of the art 3D laser engraving.
Written by the business, not verified by us.masterpics.com (masterpics.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning visual quality and intricate detail of the crystal products, noting that they make truly wonderful and deeply memorable keepsakes for loved ones. Buyers also consistently appreciate the fast shipping times and the exceptionally user-friendly website experience when placing their custom orders online. Some people were dissatisfied with certain customer service responses and experienced unexpected issues regarding smaller product sizing or frustrating shipping delays. A few reviewers noted that support communication was occasionally unhelpful, making a satisfactory resolution difficult to achieve when specific problems arose with their purchases.
Auto-generated from all reviews of this business. For reference only.it was very easy to order now if the product is as good i will be very happy
We are thrilled to hear that you found our ordering process quick and easy. 💕 Our production team is already hard at work on your order, and we're confident you are going to love how the final product will look. Please don't hesitate to reach out if you need anything at all while it's on the way!
I have ordered four acrylic frames with photos I wanted placed and each time I was so pleased with the results. All were exactly as I hoped. The prices are very reasonable and the packing materials and shipping were as good quality as the items. I have a fifth order on the way of a 3D Crystal with a recent photo of my husband & I. Can’t wait to see it. Thank you Masterpics for your excellence and quality of your products. Ellen Raynak
Wow, thank you so much for the incredible review, Ellen! 😍 We are absolutely thrilled to hear how much you love your acrylic frames. We are putting extra love into your 3D Crystal right now and can’t wait for you and your husband to see it! ✨ Thank you for being such a wonderful part of the Masterpics family!
This was my third order. As with the first two, everything was produced exactly as I ordered it and I am satisfied with how it turned out. The price is reasonable and the turnaround and delivery was quick without incident.
Three for three! 🥳 Thank you so much for being a loyal customer and for taking the time to share your experience. We're thrilled to hear everything turned out exactly as you wanted and arrived quickly. Enjoy your new piece! ✨
This is the second 3D crystal I have ordered for a friend to memorialize a lost pet. The quality of the product is as stunning as shown on the website. The speed in which the order arrives is impressive as well. Very highly recommended.
This means the world to us! Thank you for the wonderful recommendation. We're so glad we could deliver a stunning memorial piece quickly when it matters most! 💎🐾
We’re very sorry to hear that your order arrived slower than expected. We understand how frustrating that can be. One of our team members will reach out to you shortly to look into this and assist you further. We appreciate your patience and thank you for bringing this to our attention.
Turned out beautifully and quick turnaround.
Thank you so much for your kind feedback! We’re really happy to hear you love how it turned out and that the turnaround was quick. We truly appreciate your support.
I couldn't ask for a better way to pay tribute to beloved boy Brutus who crossed the Rainbow Bridge a couple weeks back, absolutely perfect!
Thank you so much for your kind words. We’re truly sorry for your loss of Brutus, and it means a lot to us that we could help you honor his memory in a special way. We’re grateful to be part of such a meaningful tribute.💕
I just received my purchase today which will be a heartwarming gift. I am pleased with my purchase. Thank you’
We're delighted to hear that you received your order and that you're pleased with your purchase, Deborah. It means a lot to us knowing that it will be a heartwarming gift for someone special. Thank you for choosing us to help create such a meaningful keepsake. We truly appreciate your support and hope the recipient loves it as much as you do.
Great product and delivered on time!
Thank you for your feedback! We're delighted to hear that you're happy with the product and that it arrived on time. We truly appreciate your support and hope your purchase brings joy for years to come.
The images came out fantastic! I love the blue lighting too.
We're delighted to hear that the images came out fantastic and that you love the blue lighting as well. Thank you for choosing us. We truly appreciate your support and look forward to creating more meaningful keepsakes for you in the future!
Great product, great price, really looked wonderful. Brought back many memories of a special time in my sister's life. I will be making more purchases in the near future.
Thank you so much for your kind words, Terry! We are thrilled to hear that you were happy with the product, pricing, and overall quality. It means a great deal to us to know that your crystal brought back many cherished memories of a special time in your sister's life. Creating meaningful keepsakes for our customers is what we strive for, and we're honored to have been a part of preserving those memories.
The product itself (LOVE), so easy to order and communication after placing the order is wonderful. I will order from this company again.
Thank you so much for your wonderful feedback! We're delighted to hear that you love your product and that you found the ordering process easy. It’s also great to know that our communication met your expectations. Your kind words mean a lot to our team.
Amazing product and wonderful customer service!!!!!! Got back to me so quickly and answered all my questions. Product is beautiful and one of a kind. Makes incredible gifts!!!!
We are thrilled to hear that you are happy with both the product and the customer service you received. Providing a beautiful, unique keepsake and ensuring our customers have a great experience are always our top priorities. Your kind words truly mean a lot to our team. We're delighted that you found the product to be a one-of-a-kind gift, and we appreciate you taking the time to share your experience.
Absolutely fabulous. Great quality. It’s for my son’s bday. Thank you
We're delighted to hear that you are happy with the quality of your order. It means a lot to us, especially knowing that it is a special gift for your son's birthday. We hope he loves it and that it helps make his birthday even more memorable.
This is so so beautiful! My dog passed away and I have been heart broken. My 3D Crystal came and it is gorgeous! It’s incredible quality and perfect picture of my dog highlighted in 3D Crystal is amazing. I am floored at how perfect it is! ❤️
Thank you so much for taking the time to share your review, and please accept our deepest condolences on the loss of your beloved dog. Thank you for trusting us with such a precious memory. 🐕❤️
Arrived quickly was packaged well and looked incredible.
Thank you so much for your kind words! We’re thrilled to hear your order arrived quickly, was well packaged, and looked incredible. We truly appreciate your support and hope you enjoy your crystal for years to come!
Easy friendly website Competitive Pricing Good quality Efficient delivery
Thank you so much for your wonderful feedback! We’re delighted to hear you found our website easy to use, our pricing competitive, and that you were happy with the quality and delivery. We truly appreciate your support and hope to create more special keepsakes for you in the future!
I don't know how you do it but these pieces are beautiful. I have looked at them for hours trying to figure out how they are created. I gave up and just enjoy them. I Received a total of 3 pieces. All 3 are beautiful. I have had the first one for a couple of months now. I purchased lights stands with each.
Thank you so much for your amazing feedback! 😊 We’re so happy to hear that all three pieces brought you such joy and admiration. It means a lot to us that you’ve spent time appreciating the details and craftsmanship behind each crystal.
After a unexpected tragedy it brought life to one of our most precious moments.
We are deeply touched by your words. We’re truly honored that we could help preserve one of your most precious memories during such a difficult time. Thank you for allowing us to be a small part of something so meaningful, and we’re grateful that your crystal could bring that special moment to life.
The product was great! My wife absolutely loved it. It brought her to tears. The package was well adapted for shipping the product. My only bothersome thing is, even though I paid extra to have it before Mother's Day, I didn't receive it until 2 days after Mother's Day.
Thank you so much for your thoughtful feedback. We’re truly happy to hear that your wife loved the gift and that it created such a meaningful emotional moment for her. We’re also glad the product arrived safely and was well packaged for shipping. We sincerely apologize for the delay in delivery, especially since you paid extra to receive it before Mother’s Day. We completely understand how disappointing that must have been, and we truly appreciate your patience and understanding.
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