At Masterpics, we craft custom 3D photo crystals. Select crystal style, upload your image and we'll engrave your photos using state of the art 3D laser engraving.
Written by the business, not verified by us.masterpics.com (masterpics.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning visual quality and intricate detail of the crystal products, noting that they make truly wonderful and deeply memorable keepsakes for loved ones. Buyers also consistently appreciate the fast shipping times and the exceptionally user-friendly website experience when placing their custom orders online. Some people were dissatisfied with certain customer service responses and experienced unexpected issues regarding smaller product sizing or frustrating shipping delays. A few reviewers noted that support communication was occasionally unhelpful, making a satisfactory resolution difficult to achieve when specific problems arose with their purchases.
Auto-generated from all reviews of this business. For reference only.Very easy to do and order. This was a gift for a friend that just lost her cat, and she loved it. Thank U
Thank you so much for your kind feedback. We’re truly glad to hear the gift brought comfort to your friend during such a difficult time. We really appreciate your support!❤️
My grandkids were thrilled by these unique displays!
Thank you so much for your wonderful feedback. We’re truly delighted to hear that your grandkids were thrilled with the displays and enjoyed them so much. It means a lot to us knowing they brought happiness to your family. We really appreciate your support and kind words.🙏
Everyone I sent it to, said they really like it. Looks so natural and lively
Thank you so much for your lovely feedback. We’re really happy to hear that it was well received and that others also appreciated how natural and lively it looks. We truly appreciate your support.
The picture was beautiful and delivered with care
Thank you for your kind feedback. We’re really glad to hear you were happy with the result and that it arrived safely and well presented. We truly appreciate your support.❤️
The ordering process was easy, tracking worked great and the product was ready and shipped quickly. The quality of the product is awesome. The white light just sets it off even more. It was a perfect gift for our 52 anniversary.
Thank you so much for your wonderful feedback. We’re delighted to hear that the ordering process and tracking went smoothly and that your order arrived quickly. It’s especially great to know you’re happy with the quality and the lighting effect. We’re honored that it was chosen for such a special 52nd anniversary gift, and we truly appreciate your support.❤️
flawless and beautiful. all i could ask for. everyone is envious of me. my crystal image is of my best friend. she passed away in February. i wish i could include a photo. a beautiful, elegant lady, perfectly presented.
Thank you so much for sharing such a heartfelt message. We’re truly honored that the crystal image of your best friend means so much to you. It’s deeply touching to hear it has been received as something flawless and beautiful, and that it brings her memory to life in such a special way. We’re very sorry for your loss in February. Knowing that this piece helps you remember her as the beautiful and elegant lady she was means a great deal to us. We sincerely appreciate your kind words and trust.❤️
I am blown away by the quality of my 3D cube!! I had no idea it would look as good as it does. I saw the pics on the site and thought they can’t be that good, but, oh my, was I wrong. I did a picture of my dog. The cube feels so sturdy due to its weight and thickness. The quality of the image is second to none! Front and back are perfect and seeing the depth of my dog from the sides is so amazing!
Thank you so much for your amazing feedback. We’re thrilled to hear how impressed you are with the 3D cube and that it exceeded your expectations. It’s wonderful to know your dog’s image turned out so clear and detailed, and that you’re enjoying the depth effect from every angle. We truly appreciate your support and are so happy you love it.🙏
Thank you so much for the shout-out. Our team is always here and happy to help!
We ordered three Masterpics crystals for our daughters (photos of them with their pets). We were super happy with how the crystals came out - they are beautiful! And the light base really makes the photo pop through the crystal! Also to note, we had inadvertently received only two bases of the three ordered. I contacted customer service and they responded very quickly to my email. Within two days, the additional light base was shipped; they were great to deal with! We would highly recommend this product/company, especially if you want to send a unique, personalized gift that will be treasured for years to come!
We’re truly happy to hear that the crystals turned out beautifully and that your daughters loved their photos with their pets — that sounds like such a meaningful and special gift. It’s also great to know the light bases helped bring the images to life even more. We sincerely appreciate your understanding regarding the missing base, and we’re glad our customer service team was able to resolve it quickly for you. Your kind words about the support really mean a lot to us. Thank you again for your recommendation — it means everything to us! If you ever decide to create more keepsakes in the future, we’d be more than happy to assist you.
A beautiful moment caught in time to be forever remembered. A wedding gift for the two young people with proud grandfather in between. He has since passed so this will be a treasured keepsake.
We’re truly honored to have been part of preserving such a special moment — a wedding day with a proud grandfather in between is something incredibly precious, Colleen. Knowing that this piece now holds even deeper meaning makes it all the more special, and we hope it brings comfort and warm memories for years to come.
Delivery will be 10 days past what was told when ordering. I'd hate to see if I paid express to get it, would of been a waste of money. Very disappointed.
Steve, I completely understand how frustrating this must be, especially when you were expecting it sooner. Please don’t worry — I’ve already escalated your concern, and our support team will be contacting you shortly to provide an update and assist you further.
Love the product. Easy order Quick response and great customer service.
We’re really glad to hear you love the product and found the ordering process easy. It’s also great to know our team was able to provide quick responses and helpful service. We truly appreciate your support and hope to create something special for you again in the future!
We’re just as excited for you to receive it 😊 We hope it arrives soon and that you absolutely love the final result.
The laser etching was executed flawlessly. They successfully captured our beloved Bitsy Mae's likeness. It is a lovely memorial that we display on the mantel. Highly recommended!
Thank you so much for your kind words, Ed! We’re truly glad to hear that the laser etching captured Bitsy Mae’s likeness so beautifully. It means a lot to us to be part of something so meaningful, and we’re honored that it has a place on your mantel as a special memorial.
I have made a few orders and they were both easy and perfect.
We’re really happy to hear that your orders have been easy to place and turned out perfectly each time. That means a lot to us.
I received my 3D crystal picture today. I was nervous about whether I picked out the right picture and was nervous opening the box. Oh my, I was just stunned! It is absolutely beautiful! I love it! It is a gift for my bosses and I know they will love it. I really want to knock the socks off of my bosses! I’m sure they will be impressed!
We completely understand the feeling of being nervous about the photo choice, so it’s amazing to hear that you were pleasantly surprised when you opened the box. We’re thrilled that you love how the crystal turned out!
Beautiful way to memorialize our beloved pet.
Thank you so much for the 5-star review! We are truly honored to help you memorialize your beloved pet in such a beautiful way. Sending you and your family lots of love
True honest advertising. Beautiful results on each crystal ordered. Treasures to last forever.
Thank you so much for your kind words! We’re truly happy to hear that you’re pleased with the results and that your crystals have become meaningful treasures
I found out about Masterpics just a few weeks before my wife's birthday. Time was going to be close. Wendy and the team were outstanding! Great communication throughout the process from receiving the picture to completion and shipping. Will recommend to my friends.
Thank you so much for your kind words! We’re really happy to hear that everything arrived in time for your wife’s birthday and that you had a great experience with Wendy and the team. It means a lot to us that you took the time to share this, and we truly appreciate your recommendation.
Everything went as planned. Your work is excellent. Our brother and sister in law were overcome with emotion when they received their gift. I would of gave you 5 stars, but the ail your sent to orfer another gift with 25 % off, the code did not work. Ver disappointing. Thank you for what you did do. Robert
We’re truly glad to hear that the gift meant so much to your brother and sister-in-law. It’s always special to know our pieces create such emotional moments. We’re very sorry to hear about the issue with the discount code—that’s definitely not the experience we want for our customers. We apologize for the inconvenience and disappointment caused.
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