At Masterpics, we craft custom 3D photo crystals. Select crystal style, upload your image and we'll engrave your photos using state of the art 3D laser engraving.
Written by the business, not verified by us.masterpics.com (masterpics.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning visual quality and intricate detail of the crystal products, noting that they make truly wonderful and deeply memorable keepsakes for loved ones. Buyers also consistently appreciate the fast shipping times and the exceptionally user-friendly website experience when placing their custom orders online. Some people were dissatisfied with certain customer service responses and experienced unexpected issues regarding smaller product sizing or frustrating shipping delays. A few reviewers noted that support communication was occasionally unhelpful, making a satisfactory resolution difficult to achieve when specific problems arose with their purchases.
Auto-generated from all reviews of this business. For reference only.Absolutely gorgeous final product. I highly recommend this product to capture your favorite photo(s). You will LOVE it!
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you loved the final product. It means so much to us that we could help capture your favorite memories in a special way. We truly appreciate your recommendation and support! ✨
The 3d acrylic is absolutely beautiful - I have ordered 3 so far ❤️
Thank you so much for your kind words and continued support! ❤️ We’re thrilled to hear that you love the 3D acrylics and that you’ve already ordered 3 of them. It truly means a lot to us that you chose our products for your special memories. We hope you continue to enjoy them for years to come! 😊
Amazing company with high quality crystals and great customer service! When I didn't like the first one they sent, they remade it and did a great job doing it! A+
Thank you so much for your wonderful feedback! We’re very happy to hear that you loved the remade crystal and had a great experience with our customer service. It means a lot to us that we could make things right for you, and we truly appreciate your support and kind words. Enjoy your crystal! A+ customers like you make what we do so rewarding. 😊
The piece I ordered well crafted and the images are exact to my pets. I highly recommend anyone wanting to memorialize their loved ones pet or human they should invest in these items.
Creating meaningful memorial keepsakes for loved ones — both pets and people — is something very special to us, and your recommendation means a lot. Thank you again for your support and for trusting us with such precious memories. ❤️
I found Masterpics very easy to order from. My product arrived in a timely fashion and I am very pleased with it. This piece is a gift I have been wanting to order for some time and I couldn't be happier.
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the ordering process easy and that your gift arrived in a timely manner. It means a lot to us that this was something you had been wanting to order for some time, and we’re so happy to know that you couldn’t be happier with the final piece. Thank you again for your support and for trusting us to create such a special gift! 😊
Everything looks beautiful. I love it. Will buy again soon.
Thank you so much for your kind words! We’re thrilled to hear that you love everything and that it all looks beautiful. 😊
Second purchase for another exquisite crystal that is memorable and will be cherished.
Thank you so much for your continued support and for choosing us again for such a meaningful keepsake, Carol. We’re truly honored to help create something you can cherish. We really appreciate your trust and look forward to serving you again in the future.
The cube was a gift for my daughter whose cat died after 15 years. She was so happy she started to tear up. She still says thank you for the gift.
Thank you for sharing that, Al. We’re truly sorry for your daughter’s loss, but it’s really meaningful to hear the cube brought her comfort and helped her remember her cat in a special way. We’re glad it could become something she can keep close and cherish.
The choices were great, price was very competitive for the quality of product. This is a gift for a very good friend and I was very impressed with what I received and proud to give it to someone as a birthday present.
Thank you so much for your kind feedback, Adonnus. We’re really glad to hear you’re happy with the quality and that it made such a meaningful gift for your friend. It truly means a lot to us that you chose us for something so special.
Super easy to order. I actually used Grok AI to make the perfect photo and then submitted it to the website.
Thank you for sharing this, Henry! We’re glad to hear the ordering process was smooth and that everything turned out just as you wanted. We really appreciate your support and hope to create more pieces for you in the future.
After damaging my wife's crystal of her favorite cat that we lost 5 years ago, Tonia was heartbroken. Masterpics was able to create a new one and replace it in no time. Tonia is Super Happy her "Baby Bear" Crystal it back.. Thanks Wendy and everyone at Masterpic's you guys save the day!
We’re really sorry for the damage that happened to your wife’s crystal, but we’re very glad we were able to remake and replace it quickly for you both. It’s wonderful to hear that “Baby Bear” is back home and that Tonia is happy again—thank you for trusting us to help restore something so meaningful.
Wonderful keepsake for yourself or as a gift! We've bought several for our family and ourselves.
Thank you so much for your continued support and for sharing your experience. We’re really glad to hear our keepsakes have become meaningful gifts for your family and for yourselves. We truly appreciate your trust in us and look forward to helping you create more special pieces in the future.
I was worried about my order because I thought I had been scammed. I didn't receive an order confirmation in my email on the day that I placed the order. When I received a shipping email ( 7 or 8 days later) I felt better. The piece is beautiful. I would like to see a oak base offered. I think a lighter base color would make the piece standout more.
Thank you for sharing your experience, and we’re really glad to hear the piece turned out beautifully and helped put your mind at ease after the initial concern. We appreciate your feedback about the base as well—an oak or lighter-toned wooden base is a great suggestion, and we’ll definitely pass this along to our product team for consideration.
They did a great job! Very friendly. They let me know that my picture was a bit dark and gave me the time necessary to correct it before they processed it. Fast service. I've ordered twice from them and have been very happy both times! I highly recommend them!
Thank you so much for your kind words and for being a repeat customer. We’re really glad to hear our team was able to help you adjust your photo and that everything turned out beautifully. We truly appreciate your recommendation and look forward to serving you again in the future.
Masterpics is top-notch. I have been impressed with ease of ordering/customizing, product quality, shipping speed, and especially customer service. I have placed several orders so far, specifically the crystal cubes and rectangles which are just beautiful and make for very impactful and memorable gifts to special donors.
We’re truly grateful for your continued support and are delighted to hear that you’ve had such a positive experience with our ordering process, product quality, shipping, and customer service. It means a lot to us that our crystal cubes and rectangles have made such meaningful and memorable gifts for your special donors.
Family loved it was so impressed with technology! Tears of joy
That’s wonderful to hear! We’re so glad the gift had such a meaningful impact and that it brought tears of joy.
It looks very very small and doesnt represent the size as portrayed on your page and adverts.
Oh no! We’re so sorry the size wasn't what you expected. It looks like this order was for our Mini crystal, which are designed to be cute and compact! Our ads do feature our larger sizes to show off the 3D details clearly, which can sometimes be confusing.
We love to hear it! 🚀 Nothing beats the 'fast shipping + happy wife' combo. Thank you so much for the 5 stars!
The image was poorly represented in the engraving and especially not made 3D. Very disappointing.
We’re very sorry for your experience and the inconvenience caused. One of our escalation team members will reach out to you shortly to further assist and help resolve this matter. We truly appreciate your patience and understanding.
The order was placed. Saw the charge come thru from my cc company and it was double what I expected. Within 5-10 minutes I emailed them to cancel the order. They said they could not cancel but I could return after delivery. I did not want them charging my cc. Whole transaction was not great customer service.
We’re very sorry for your experience and the inconvenience caused. One of our escalation team members will reach out to you shortly to further assist and help resolve this matter. We truly appreciate your patience and understanding.
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