OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

Maya Mobile

ClaimedCollecting reviews

202 reviews

4.1202 reviews
Write a review

About Maya Mobile

Data updated
Website
maya.net
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
66% (31/47)
Do you own Maya Mobile? Claim this profile for free and start replying to reviews.
[email protected]maya.net

About this business

Maya Mobile is a new type of wireless provider enabling instant, on-demand mobile data plans with eSIM technology. Activate any of our plans with your phone's onboard eSIM chip in 194 countries worldwide.iPhone, Samsung Galaxy, Google Pixel, and many other devices now support eSIM data plan activation. Check our updated list of eSIM Compatible Devices to see if yours works!Our eSIM plans include Unlimited Data Plans, Prepaid 4G/LTE Data Plans, 5G Data Plans, and more, which can be used for short trips up to 30 days, or longer with an Auto Renew plan.Keep your SIM card and phone plan to receive calls, while using our eSIM data plans for apps and internet.Pay as you go for data when you need it, or subscribe to an unlimited eSIM plan. You can change plans any time. Some of our most popular eSIM plans include:Europe+ eSIM PlansAsia+ eSIM PlansUSA eSIM PlansNeed help? Our 24/7 Support Team is ready to assist you before, during, and after your trip. Helpdesk: Submit a RequestLive Chat: www.maya.netEmail: [email protected]

Written by the business, not verified by us.

Is Maya Mobile legit?

Maya Mobile (maya.net) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 66% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward installation process and note that the mobile network service works reliably across multiple countries during their travels. Consumers often mention that customer support is exceptionally helpful and kind, offering quick and efficient assistance through chat when minor issues arise. Some reviewers were not happy with connection stability, stating that data occasionally dropped or completely failed to work in specific international destinations. A few other people also felt that customer support could sometimes be slow or unresponsive when they tried to quickly resolve complex technical difficulties.

Auto-generated from all reviews of this business. For reference only.

What people say

S
SJVSUnited Kingdom · 9 reviews · Experienced 2026-06-18 ·

Terrible

Terrible. Won’t let you switch off auto renew. Won’t let you delete your account. Won’t response to support requests. This is nothing but a massive scam. Avoid at all costs. They keep taking money from my account. The sim doesn’t even work.

Reply from Maya Mobile2026-06-18

Hi there, We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We want to clarify that auto-renewal can be disabled at any time from the My eSIMs page, and account deletion can be processed at any time from your Profile settings or by our support team. We understand how frustrating it can be if you were unable to locate these options or did not receive assistance as quickly as expected. We're also concerned by your report that the eSIM did not work and that you experienced difficulties reaching support. This is not the experience we aim to provide, and we'd like the opportunity to investigate both the connectivity issue and the billing concerns you've raised. Please contact us directly with your account details or ticket number so we can review the situation, confirm the status of any renewals, and work toward a resolution.

d
dvkAlbania · 12 reviews · Experienced 2026-06-13 ·

Horrible

Horrible , this is my 4 th purchase with them Usa sim card and internet just doesn’t work it’s so bad. Trying to reach customer service since the time I purchased it. No response

Reply from Maya Mobile2026-06-15

Hi there, Thank you for your feedback. We're very sorry to hear about your experience, especially as a returning customer. We understand how frustrating it is to encounter connectivity issues and not receive the support you expected. This is not the experience we aim to provide. We'd like to investigate what happened with your USA eSIM and review any support requests you may have submitted. Please contact us with your order number or ticket reference so we can look into the issue, verify the service performance, and work toward a resolution as quickly as possible. We appreciate your continued trust in us and hope to have the opportunity to make this right.

ana rodriguez dominguezHong Kong SAR China · 1 review · Experienced 2026-06-14 ·

I purchased a eSIM from them

I purchased a eSIM from them. It stopped working in Georgia. They gave me no solutions and refused to reimburse me the money. I strongly recommend not to buy their services

Reply from Maya Mobile2026-06-15

Hi Ana, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. While we always strive to resolve connectivity issues whenever possible, there are situations where our support team is unable to identify a service-related problem or where coverage limitations, device settings, or other factors may impact connectivity. In such cases, refunds are reviewed in accordance with our refund policy and the specific details of the order. We would appreciate the opportunity to take another look at your case. Please contact us with your order number or ticket reference so we can review the situation again and ensure all available troubleshooting and refund options were properly considered. We value your feedback and would welcome the chance to assist further.

J
Jon de VriesUnited Kingdom · 8 reviews · Experienced 2026-06-12 ·

Very poor customer services (updated)

Bought an e-Sim from them and used a welcome code for 20% off. Followed their instructions to load the sim but found it confusing so I contacted customer serviced to check I had done it right. I was told that the sim was active straight away even though I don't travel for 7 days. They are unable to simply reset the start date (which I would think would be a simple task in this day and age) so their solution was to make a refund and let me but the sim again. This is where the problems started. There is no phone number - you have to chat over whatsapp or web chat. which is fine until they stop replying. 2 - 3 hours - nothing. I tried web chat and got a message that an agent would be with me in 1-3 minutes - another hour and no reply. I then tried email and got a response from Camilo Pulido who said he would refund me so I could re-buy the sim and try again, however as I had already used the welcome offer I had to pay full price. Apparently there is no technical way in 2026 for them to re-send me an offer code to cover situations like this. Thank goodness I didn't need help and support while I was abroad as it has taken me the best part of a day from my office in England. I certainly won't be using them again UPDATE following this review a team manager contacted me and offered their apologies, accepted the experience I had received was poor and came up with a solution. It’s such a shame the original agent didn’t escalate my issue to a team leader as I asked him to do repeatedly as this could have been resolved without malice. But credit to Maya for eventually demonstrating decent customer service

Reply from Maya Mobile2026-06-12

Hi Jon, Thank you for taking the time to share your experience. We're sorry to hear that the process was confusing and that your interactions with our support team did not meet your expectations. When an eSIM is activated before travel, we understand how frustrating it can be, especially when it impacts the validity period of the plan. While our team attempted to provide a solution through a refund and repurchase, we recognize that this created additional inconvenience, particularly when the original promotional discount could not be applied automatically. We're also disappointed to hear about the delays you experienced when seeking assistance. Providing timely support is important to us, and the wait times you encountered are not the experience we aim to deliver. Your feedback regarding activation controls, promotional code recovery, and support responsiveness has been shared with the appropriate teams for review. We understand why this experience left you with concerns about relying on our service while traveling, and we sincerely regret that we did not earn your confidence. If you're willing, we'd appreciate the opportunity to review your case further and see whether there's anything we can do to make this right. Please contact us directly with your account details, and a member of our team will investigate the matter personally. Thank you again for your feedback.

People also looked at

Holafly
Airalo3.0Saily4.8
Roamic eSIM
Nomad eSIM4.3Ubigi eSIM3.9Jetpac Travel eSIM3.5Roamless4.3