Maya Mobile is a new type of wireless provider enabling instant, on-demand mobile data plans with eSIM technology. Activate any of our plans with your phone's onboard eSIM chip in 194 countries worldwide.iPhone, Samsung Galaxy, Google Pixel, and many other devices now support eSIM data plan activation. Check our updated list of eSIM Compatible Devices to see if yours works!Our eSIM plans include Unlimited Data Plans, Prepaid 4G/LTE Data Plans, 5G Data Plans, and more, which can be used for short trips up to 30 days, or longer with an Auto Renew plan.Keep your SIM card and phone plan to receive calls, while using our eSIM data plans for apps and internet.Pay as you go for data when you need it, or subscribe to an unlimited eSIM plan. You can change plans any time. Some of our most popular eSIM plans include:Europe+ eSIM PlansAsia+ eSIM PlansUSA eSIM PlansNeed help? Our 24/7 Support Team is ready to assist you before, during, and after your trip. Helpdesk: Submit a RequestLive Chat: www.maya.netEmail: [email protected]
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Is Maya Mobile legit?
Maya Mobile (maya.net) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 66% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward installation process and note that the mobile network service works reliably across multiple countries during their travels. Consumers often mention that customer support is exceptionally helpful and kind, offering quick and efficient assistance through chat when minor issues arise.
Some reviewers were not happy with connection stability, stating that data occasionally dropped or completely failed to work in specific international destinations. A few other people also felt that customer support could sometimes be slow or unresponsive when they tried to quickly resolve complex technical difficulties.
Auto-generated from all reviews of this business. For reference only.
Maya.net has become my go-to service provider whenever I travel. For me, it’s not just about the price—it’s about the convenience and the exceptional customer service.
I recently purchased a 14-day plan, only to discover that my phone was vendor-locked and not compatible with the eSIM service. I contacted Maya's support team, explained the situation, and they immediately understood the issue. There were no unnecessary questions or hassles—they processed my refund within just 17 minutes.
Experiences like this are why I continue to choose Maya.net. Knowing I can rely on their excellent support gives me peace of mind when traveling, and I never have to spend time searching for a different provider.
Highly recommended
And we just came from Peru. We bought two 14 days eSIM data only. In the capital, we were able to activate the eSIM, And from that point on, we did not have service or we had sporadic service.
Anywhere outside the main cities, there were no service. Customer service send a message to what to do, which was useless because we did everything correct in the first place. Once it didn't resolve any issue, we didn't hear from them again.
When return home requested refund for not providing the service Never heard back. I guess we'll never use them again, and make sure to let everybody know what a horrible service they provide
Reply from Maya Mobile2026-06-12
Hi David,
We're sorry to hear that your experience in Peru did not meet your expectations.
We also apologize if our troubleshooting guidance did not resolve the issue or if you felt your follow-up concerns were not adequately addressed. That is not the level of support we aim to provide.
We'd appreciate the opportunity to review your case, including your connectivity experience and refund request. Please contact us with your order details so we can investigate further and work toward a resolution.
Thank you for sharing your feedback.
I purchased and installed an esim. It worked for a day. No way to contact support.
I purchased and installed an esim. It worked for about a day and then stopped working. I went through the troubleshooting steps with their AI agent in WhatsApp.
The agent said I was being handed off to a person. No person ever responded. I uploaded screenshots in the chat. I was just talking to the void.
I used both their app and website to ask someone contact me using their support request. Again, nothing. There is no phone number to call, no one to speak with via text, Whatsapp, or any other form of communication. Just the void.
Update: While I never spoke with support, about a day after the esim stopped working, it began working again.
Had an email telling me to activate the plan straight away, which was misleading as the 14 days statred ticking down as soon as the plan was activated which was 3 days before I went on holiday!
Spoke to customer support several times (absolutely useless) and they kept saying they would sort it but never did, so I had no data for last 3 days of holiday!
Wouldn't use Maya Mobile again
*EDIT*
No point asking for further details now, I’m back from holiday so too late to do anything. I’m not bothered about any refund, I just wanted my data whilst I was on holiday and your customer service failed to get back to me on several occasions after saying they would sort it, so a complete waste of time!!!
No point acting all concerned when you get a bad review, but ignoring customers when they need a resolution!!!
Reply from Maya Mobile2026-06-12
Hi Andy,
We’re sorry to hear about the frustration you experienced and the impact this had on your trip.
To clarify, we advise customers to install the eSIM ahead of travel so it’s ready to use, but to only activate and start using data once they arrive at their destination. This ensures the full validity period is used during your trip.
That said, we’d like to better understand what happened in your case so we can review it properly and support you further. Could you please share the email address used for your purchase?
Once we have this detail, we’ll take a closer look and see what can be done to assist you.
I was unexpectedly charged for an auto-renewal which I never selected. There was some confusion in the UI as to whether my account was even set up for auto renewal or not. The Customer Service agent quickly replied and refunded me the money. I'm satisfied with that solution. I've used Maya over several years and many trips and will continue to use the service in the future.
I connected customer service agent Novi who was very helpful in solving an issue I had, receiving a refund instantly. Novi gave me info on what to do in future transactions with Maya.
I had an issue with my esim recieving data connection (not their fault my phone was iffy) contacted them on whatsapp and was connected to an agent swiftly and they were able to troubleshoot for me via screenshots. Had me back working again in no time
Travelled to France and Spain for 2 months using unlimited data eSIM. I cannot recommend highly enough, just brilliant!
No problems installing or connecting once at destination. I had to contact customer service via chat on one occasion and they immediately resolved the issue.
I was having a bit of trouble reactivating my eSIM. I wrote to Maya and received a very speedy reply telling me I had activated a bit earlier than I intended, before my holiday. They offered to correct it. I said yes please. About 30 mins later I had another mail saying everything had been sorted! Exceptional service all for a £3.99 1GB of data!
Blatant false advertising in many ways.
Claims the set up process is very easy, all you need to do is install the eSim through their automatic process, and once you do, you can turn on Travel Mode at any time.
Paid for a 3 day cycle, and trying to turn it on now asks for card payment. Billing page shows we already paid for a 3 day cycle, now what?
24/7 Real Human support on WhatsApp is anything but human, you get an AI chatbot that is more just a FAQ page in disguise and asking for a real person to speak to requires you to fill out a form so they can get back to you via email.
What a waste of time, effort and money
Reply from Maya Mobile2026-06-08
Hi Daniel,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when you're trying to get connected quickly while traveling and encounter confusion during activation. Based on your review, it sounds like there may have been an issue with the plan activation process, and we'd like the opportunity to investigate this further to better understand what occurred.
Regarding support, while we do use automated tools to help answer common questions and route inquiries efficiently, our support team is available 24/7 to assist customers with more complex issues when needed. We recognize that this experience did not meet your expectations, and we're sorry for the frustration this caused.
We'd appreciate the opportunity to review your account and provide clarification regarding the activation and billing concerns you described. Please reach out to us through our support channels with your account details, and our team will be happy to investigate further.
Thank you again for your feedback. We take comments like yours seriously and use them to help improve our eSIM offerings and customer experience.
Tricky pricing alert - Pretend to be cheap but costs 3-4 times more
I liked and have used their service before but they now have a tricky and disappointing pricing structure. The only options are either 3 days or 14 days, quite a range, huh? So for a 5-day trip, you have to pay for 14 days! I didn't appreciate that.
Reply from Maya Mobile2026-06-09
Hi Gal,
Thank you for your feedback and for being a returning customer.
We understand your concern regarding the available plan durations. At the time, our 3-day and 14-day plans were intentionally designed to provide flexibility while allowing travelers to easily renew service as needed, helping ensure seamless connectivity if travel plans changed or were extended. With Travel Mode ON, the eSIM continues to provide data until it's toggled OFF.
That said, we recognize that these options didn't always align perfectly with every trip length. Based on feedback from customers like you, we've expanded our offerings and now provide 7-day and 30-day plans in 165+ destinations, making it easier to choose a plan that better matches your travel schedule without needing to renew.
Your existing 3-day or 14-day plan remains fully usable as purchased, and we appreciate you taking the time to share your experience. Feedback like yours plays an important role in helping us improve our products for future travelers.
Easy to buy, simple to setup and worked a treat.
Activated immediately on landing.
We went to South Africa and received coverage where our guide was struggling!
When I made a payment snafu they sorted in minutes.
I keep one in my phone but offline for future trips.
Love it.
Somehow other people can buy an eSIM using your account. Complete fraud. This company will not refund you if data is used. Do not use this service.
Reply from Maya Mobile2026-06-08
Hi Kevin,
Thank you for bringing this matter to our attention. We understand how concerning it can be to see activity on your account that you do not recognize.
After reviewing your report, we took immediate steps to help secure your account, including resetting your password and enabling additional security measures. We are currently investigating the reported purchases and account activity to determine what occurred.
The security of our customers' accounts is extremely important to us, and we take reports of unauthorized access seriously. While we cannot discuss account-specific details publicly, our team is working directly with you through our support channels to review the situation and provide further assistance.
We appreciate your patience while we complete our investigation and will continue to support you throughout the process.
I have used Maya eSIMs over 4 times this year when travelling abroad in Europe and Canada. They have been great. I have particularly appreciated their prompt turnaround in any request for support Mostly recently, a big Thank you to Novi!
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