Great communication
The team at Mechdiy communicated wonderfully. From purchase to shipping to delivery was easy and transparent. I would recommend them for a purchase to anyone.
About Mechdiy
Data updated- Website
- mechdiy.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 96% (22/23)
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About this business
Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time.Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console.We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Written by the business, not verified by us.Is Mechdiy legit?
Mechdiy (mechdiy.com) has a 4.6 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging of their retro gaming devices, noting that items arrive safely, look amazing, and stay on schedule. People also highlight the responsive customer service team, which quickly resolves technical faults, replaces damaged parts, and happily answers pre-purchase questions. However, some customers also noted occasional issues with long delivery times or receiving faulty items that required extra effort to resolve properly. A few other people also felt that customer support was unhelpful when handling returns, issuing refunds, and dealing with incorrect product orders.
Auto-generated from all reviews of this business. For reference only.What people say
Excelent A320 Overhead Panel
Excelent A320 Overhead Panel, works very good
Generally OK
Unit received very late due to QC concerns. Ordered metal unit. Was not made clear button replacement would leave buttons rattling in the housing. Specs of metal unit not clear (weight) Mechdiy staff were helpful, transparent and patient
Reply from Mechdiy2025-08-09
Dear Customer, Hello, we sincerely apologize for the unpleasant shopping experience you've experienced. First, we sincerely apologize for the delayed shipment. The production of metal game consoles takes some time, which is why your package arrived so late. Secondly, regarding the clicking sound you mentioned, we contacted our technicians, who explained that this was due to the modification of the microswitches on the buttons and is not a quality issue. We hope you understand. We have also received your feedback and will actively make adjustments and corrections.
Great customer service!
I accidentally ordered the wrong item and when I messaged them they quickly intercepted the package and gave me a refund. Thanks!
I had an issue with my order and Jimmy…
I had an issue with my order and Jimmy was kind enough to help me out. Great customer service from Jimmy!
Good Place to buy a handheld from anywhere round the world.
I bought the Trimui Smart Pro with surwish 256 gb memory card. Shipping speed was quite good as well considering I ordered from Bangladesh.The product arrived in perfect condition and overall experience with the trimui smart pro has been alright as well. The shop is very very authentic and their support team is very good as well. I would highly recommend this shop to anyone who is looking to buy a retro handheld.
Amazing products and customer service
Amazing products and customer service. They are also so helpful and timely with any issues regarding the products and customized SD cards. I ordered a customized SD card for the Trimui Brick and it got lost in the mail. I contacted them via email and they responded with hours. They sent me another SD card out which I received within 10 days and it works great. This company is so reliable and the customer service is excellent. I highly recommend them and their products.
The ordering experience was great
The ordering experience was great, but the delivery time was quite long.
Trimui Brick is awesome
The package arrived quickly and was well protected. I got the red trimui brick and it was ready to go out of the box. It was even using a sandisk card which I appreciated. It also has a great selection of games. Thanks!
Fast and reliable service
Fast and reliable service. The product I ordered arrived in time and in perfect conditions
Mechdiy products and customer service are the best!
Mechdiy products and customer service is amazing. They are extremely courteous and professional handling email and concerns about their products within hours. If you want the best products and customer service rest assured this is the best company to purchase devices, Surwish SD cards with pre-loaded games which include all the best games.
I had a problem with the SD card…
I had a problem with the SD card supplied with the handheld concept and they replaced it immediately without fus. Great communication and after sales support.
Awesome service
I had to change an order i placed and had the best support ever i changed the order payed the difference super easy and fast thanks to the support guy!
Great communication
Great communication! I reached out about a delay in my order, and they responded quickly and were really helpful. I asked if the available items could be shipped first, and they made it happen without any issues. I appreciated how responsive they were and how smoothly everything was handled. Definitely a seller who cares about their customers!
Fast and Friendly Service
I placed two separate orders and they were shipped very quickly. I had a small issue and contacted tech support and they were awesome! They were quick to respond and resolved my issue in a fast and courteous manner. I am super happy with MechDIY and will happily buy from them again!
Great software
Great software, ordered a couple of times, had a small issue with delivery which was not the companies fault , had quick responses and once time has passed a little they sent a replacement card by priority mail.
Excellent customer service!
Excellent customer service. I am extremely satisfied with the product as well.
Really good console and fast shipment
Really good console, and really fast shipment. Received in less 8 days
Helpful support team and product…
Helpful support team and product arrived quickly in perfect condition
Recommend
User support 5/5 . Working day and night for an optimal User experience. My Device came fast and excellent packaged. Deals every day, personalized code for you to use.
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