Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time.Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console.We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Written by the business, not verified by us.
Is Mechdiy legit?
Mechdiy (mechdiy.com) has a 4.6 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging of their retro gaming devices, noting that items arrive safely, look amazing, and stay on schedule. People also highlight the responsive customer service team, which quickly resolves technical faults, replaces damaged parts, and happily answers pre-purchase questions.
However, some customers also noted occasional issues with long delivery times or receiving faulty items that required extra effort to resolve properly. A few other people also felt that customer support was unhelpful when handling returns, issuing refunds, and dealing with incorrect product orders.
Auto-generated from all reviews of this business. For reference only.
One of the two systems I got was broken we have tried to fix it with no luck, thankful I wad about to get a refund
Reply from Mechdiy2024-03-04
We are very sorry that there was a fault in the product you received. Customer satisfaction is one of our top priorities and we sincerely apologize for any inconvenience this may cause you.
We will contact you immediately to understand the specifics of the problem you are experiencing and provide comprehensive support and solutions. Our technical support team will do their best to assist you in resolving this issue and ensure you receive a satisfactory solution.
If possible, please provide more details about the issue so we can better understand the situation and resolve the issue as quickly as possible. Or you can also consult our after-sales service team at [email protected]
Thank you again for your feedback and understanding, and we look forward to resolving your issue and restoring your satisfaction as soon as possible.
wish you a happy life!
Mechdiy team
I bought the no sd card version of the trimui smart pro. I don’t know much about tech, and I feel like a lot of older adults don’t either. There should have been a note that told you that the console would come with no games without the sd card, so nobody would buy it like that without knowing what they were getting into.
Reply from Mechdiy2024-03-04
We are sorry for the confusion you experienced when purchasing the Trimui Smart Pro without SD card version. We value customer feedback to improve our products and services.
We've taken note of the lack of clear instructions you mentioned and will be taking steps to improve product page descriptions to ensure customers clearly understand what they are purchasing. Especially for customers like you who are less familiar with technology, we will provide more detailed instructions so that they can make informed purchasing decisions.
If you have any further questions or need help, we're here to support you. Thanks again for your feedback and we hope you'll be happy with our future improvements.
wish you a happy life!
Mechdiy team
Just ordered some gaming equipment from mechdiy and the package got stuck in customs and tried to reach out to them but they haven’t responded.
Had to put in a claim with PayPal and I’m glad I used them for a payment source since with a company like this that takes your money and not deliver can be devastating.
Anyone who buys through them I would use the utmost caution and look at ordering from the manufacturer instead of here.
Ambernec has their own website.
Very disappointing experience
Reply from Mechdiy2024-03-01
Thank you for your understanding and support :
Id like to retract my review of…
Id like to retract my review of mechdiy.
I wasn't aware of the Chinese new year taking place and how the whole country shuts down.
The problem I had with the seller was not their fault since it was a delivery of shipment issue and mechdiy did everything possible to correct the problem asap.
So I'm writing this review in part to thank mechdiy for correcting the problem and getting in touch with me.
Yes I would recommend this seller and when I received the package it was well packaged and promptly delivered.
Thanks for your understanding
Timothy Hynes
I paid $20 for express shipping (5-10 business days), they shipped it up to 1 week after ordering and it took 26 days (19 business days) from order to delivery and I didn't even get an apology or notification email or automatic refund for the " express" transport
Reply from Mechdiy2024-01-02
Hi, we are very sorry that this happened. Due to the surge in orders during the holiday, we had some inventory problems before, which resulted in delayed shipment. Our customer service staff will contact you via email and will refund your shipping cost. Sorry again for this inconvenience, happy new year!
I ordered a product on their website and never received the product or any information regarding it for months. I contacted them and was told that they no longer had the product and wanted to switch the product for a similar one that costed significantly less than the original product. They did not want to provide me with a refund until I mentioned that I would simply refute the charge, as I did not receive what I purchased and was not being given a refund.
Reply from Mechdiy2023-09-26
Hi Ethan, could you email us about your order number please? We can't find the whole information through your name. Thank you!
they dont answer.
i havent received my package
update:
their customer service is amazing, after some issues they have been very useful attending my emails.
my first order got lost so they sent me a new one, it took 1 month and half to arrive in total.
the receiver had some delay and issue conecting the gamepad but they already sent me a new one receiver.
im waiting.
update: i received the new receiver but it doesnt pair and i'm waiting for some response.
also i had a red screen playing power stone on naomi
november 14 update: after some issues the refunded the entire purchase, i kept the item with some issues, Rachel was always taking care and being involved in the case.
they gave a 20% discount in a next purchase
Reply from Mechdiy2023-09-21
Hi there, please check your email, I believe our customer service has given you the corresponding solution. :)
I wish I could have given a better review however my experience so far has been nothing short of terrible. Delivery of my order has been a complete nightmare. Mechdiy’s customer service is lack luster to non existent and their delivery protocols are a complete scam releasing them of any responsibility after submitting your order. They just yeet your package into the ether, and if there’s any issue with delivery it’s just simply to bad, it’s not their problem. Multiple attempts at reaching out for weeks on end to try and figure out what went wrong with my delivery and I’m met with absolutely nothing. Tracking my order has it in my area for the last month but no way to try and reschedule a delivery, way to pick it up myself, or let alone try to resolve the initial failed delivery. I’m just writing this as a complete loss, and hopefully your experience is better than mine.
Reply from Mechdiy2024-03-01
Dear customer,
We are deeply sorry to hear about your disappointing experience with us. Please accept our sincerest apologies for the inconvenience and frustration caused by the issues you encountered with your delivery and our customer service.
Your feedback is incredibly valuable to us, and we take it very seriously. We understand how important it is to receive timely and efficient service, and we regret falling short of meeting your expectations in this regard.
We acknowledge that there were communication breakdowns and delays in addressing your concerns, and we are committed to rectifying these issues and improving our processes moving forward.
If there's anything we can do to make things right or if you would like to discuss your experience further, please don't hesitate to contact us directly. We truly value your business and hope to have the opportunity to restore your trust in us.
Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention.
Warm regards,
Mechdiy team
Had to hunt them down a month after they never shipped it
While the seller did refund my money, it took weeks for me to notice the package had been sent back to them and find out why. After a few delayed responses I was refunded my money about a week later. This was a birthday present ordered a month before the date and I only found out it wasn’t sent by digging for who to contact about it. I was told it couldn’t be shipped because the product contained a water feature. I just got 20 water wiggles for my kids this summer. Shipped from same country and 99% water.
Reply from Mechdiy2024-03-01
Dear customer,
We sincerely apologize for the inconvenience you experienced with your order. It deeply concerns us to hear about the delay and miscommunication regarding the shipment of your package.
We understand the frustration of not receiving your order in a timely manner, especially when it was intended as a birthday present. While we are glad to hear that your refund was eventually processed, we regret any inconvenience caused by the delay in communication and resolution.
Regarding the issue with the water feature in the product, we truly apologize for any confusion. Our team strives to adhere to shipping regulations and ensure the safe delivery of all items. We appreciate your understanding in this matter.
Your feedback is invaluable to us, and we will use it to improve our processes and provide better service in the future. If you have any further questions or concerns, please do not hesitate to contact us directly.
Thank you for your understanding and patience.
Warm regards,
Mechdiy team
Customer Services took weeks to respond and in less detail. Shipping took weeks as well.
Update : You don't take 3 years to respond!!!!
Reply from Mechdiy2024-03-01
Dear customer,
We apologize for the delay in our response and the lack of detail provided. Your experience is not reflective of the level of service we aim to provide, and we're sorry for any inconvenience this may have caused you.
We understand the importance of timely communication and efficient shipping, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us, and we will use it to improve our customer service processes and shipping efficiency.
If there's anything further we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and patience.
Warm regards,
Mechdiy team
gogamegeek.com
Litnxt
Macfoxbike
Renpho
FREESKY eBike
Superneox
Happyrunsports
Keepretro