Time and patience
Each time I called to get assistance and inquire about the status the staff were helpful and very patient.
About MetLife Pet Insurance
Data updated- Website
- metlifepetinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 294 reviews
- Replies to negative
- 87% (13/15)
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About this business
MetLife was founded over 150 years ago to help families navigate life’s twists and turns with financial protection. But then in 2020 we realized something: who rounds out a family better than our pets? And thus- MetLife Pet Insurance was born.Backed by a group of pet lovers determined to treat your pets as if they were our own, MetLife Pet Insurance strives to help you make sure your furry family members are protected. Our comprehensive pet insurance policies for dogs and cats help you cover the cost of injuries, illnesses, pet meds, holistic care, emergencies and more- allowing pet owners to help give their pets the best care possible. We also offer a unique family plan,1 which allows pet parents to cover up to three pets on one policy, and even offer a 0-day waiting period on accidents and optional Preventive Care benefits.2 That means no matter what your pets are getting into, they can be protected by midnight on the very same day you enroll in a policy. This commitment to helping provide pet parents with the best pet insurance possible, may be part of why MetLife Pet Insurance has won the “Pet Insurance of the Year” award 4 years in a row. 3But that’s not all. Here at MetLife Pet, our passion for animals extends beyond the home. That’s why in addition to offering cost-effective pet insurance for dogs and cats, we also work with hundreds of animal shelters across the country to help our furry friends find their forever homes. Because at MetLife Pet, our pets are more than just animals. They’re family. 1 Coverage options may be limited for certain ages. 2 Family plan policies are limited to dogs age 12 and under and cats age 14 and under. Multi-policy discount is not available with Family Plans.3 “2022, 2023, 2024 Pet Insurance of the Year Award” Winners, Pet Independent Innovation AwardsPet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois). ©2025 MetLife Services and Solutions, LLC. All Rights Reserved. L4805429[exp0927][All States and][No Territories]
Written by the business, not verified by us.Is MetLife Pet Insurance legit?
MetLife Pet Insurance (metlifepetinsurance.com) has a 4.7 out of 5 rating on OK.one, based on 294 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 87% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the platform is very user-friendly, making the submission of claims completely seamless. Consumers note that reimbursements are issued rapidly, which brings immense relief during stressful veterinary visits. Many people also appreciate that support representatives are remarkably helpful, polite, and professional when contacted. However, some people mentioned frustrations regarding unexpected claim denials related to specific coverage rules. Some reviewers experienced difficulties when trying to appeal partial payments or obtain clear explanations from staff. A few consumers expressed dissatisfaction with how certain preexisting conditions and routine care costs are handled.
Auto-generated from all reviews of this business. For reference only.What people say
Very easy and user friendly
Very easy to do
Good company
Prompt reimbursement times and agent thoroughly explained what is needed in order to prices claim and is always pleasant.
Easy quoting process with full…
Easy quoting process with full descriptions of policy.
Easy to navigate site..
Easy to navigate site... information was clear and understandable
The ease of use
The ease of use - filing claims, checking status - is very user-friendly.
Reply from MetLife Pet Insurance2026-08-10
Hello, Linda! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Quickly dealt with the severe situation.
Reply from MetLife Pet Insurance2026-08-10
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Quick
Quick process to sign up, flexibility to make the plan what we need
Reply from MetLife Pet Insurance2026-08-10
Hello, Jessica! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I am grateful that they worked on our…
I am grateful that they worked on our claim right away and not sit on it like other insurance Companies. Thank you!
Reply from MetLife Pet Insurance2026-08-10
Hello, Snow! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
My claim was processed and…
My claim was processed and reimbursement sent in a matter of days. Quick, easy, and efficient.
Reply from MetLife Pet Insurance2026-08-10
Hello, Cheryl! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
i have metlife life ins
Reply from MetLife Pet Insurance2026-08-10
Hello, Linda! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Great Customer Service
I contacted customer service twice regarding questions I had about the policy. Both reps were very friendly, knowledgeable, and helpful.
Reply from MetLife Pet Insurance2026-08-10
Hello, Ashton! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy
Easy, quick, friendly service.
Reply from MetLife Pet Insurance2026-08-10
Hello, Allen! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Very compassionate and speedy with…
Very compassionate and speedy with claim Processing when we lost our pet.
Reply from MetLife Pet Insurance2026-08-10
Hello, Valerie! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
MetLife has been great for my Dexter…
MetLife has been great for my Dexter and I am thankful to use it for my Lizzie.
Reply from MetLife Pet Insurance2026-08-10
Hello, Nancy! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy sign-up, fair pricing
I was able to set up my pet insurance so quickly, and I appreciate the discount on paying annually vs. monthly!
Reply from MetLife Pet Insurance2026-08-10
Hello, Sydney! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Very fast response to claim
Reply from MetLife Pet Insurance2026-08-10
Hello, Windee! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I’m just starting the plan
I’m just starting the plan, I know that the MetLife is a good company to work with
Reply from MetLife Pet Insurance2026-08-10
Hello, Alan! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Security for my pet
Peace of mind
Reply from MetLife Pet Insurance2026-08-10
Hello, Cary! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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