MetLife Pet Insurance (metlifepetinsurance.com) has a 4.7 out of 5 rating on OK.one, based on 294 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 87% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the platform is very user-friendly, making the submission of claims completely seamless. Consumers note that reimbursements are issued rapidly, which brings immense relief during stressful veterinary visits. Many people also appreciate that support representatives are remarkably helpful, polite, and professional when contacted.
However, some people mentioned frustrations regarding unexpected claim denials related to specific coverage rules. Some reviewers experienced difficulties when trying to appeal partial payments or obtain clear explanations from staff. A few consumers expressed dissatisfaction with how certain preexisting conditions and routine care costs are handled.
Auto-generated from all reviews of this business. For reference only.
Great, but it wasn’t clear what was covered. More information should be shared about the coverage
Reply from MetLife Pet Insurance2026-08-07
Hello, Omar! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback. We are sorry to hear of your prior experience. We would be happy to speak with you further. Please email us directly, with your contact information, at [email protected] and a team member will reach out to you directly. Thank you.
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello Kaitlin! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The enrollment process was painless and I now have the reassurance that should anything happen unexpectedly, we are prepared! Thank you, Metlife!
Reply from MetLife Pet Insurance2026-08-07
Hello, Marla! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello Corey! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Samira! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy and fast! Reassuring to know both my dogs will be covered in case of an emergency or unexpected illness.
Reply from MetLife Pet Insurance2026-08-07
Hi! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Stephen! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
MetLife has been wonderful! They make filing a claim and getting the money back so easy! So happy we have MetLife for our cats!
Reply from MetLife Pet Insurance2026-08-07
Hello, Tina! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Im just so disappointed in this insurance but now i have to stay locked in as there would be to many pre-existing conditions to switch to another company. Next dog I will move to another pet insur company. Do your research and reviews first!
Reply from MetLife Pet Insurance2026-08-07
Hello, Alisha. We are sorry to hear of your frustration regarding your experience with MetLife Pet Insurance. We would like to speak with you further regarding your experience. Please email us directly, with your contact information, at [email protected] and a team member will reach out to you directly. Thank you.
One word: Relief. Thanks you for such an easy process.
Reply from MetLife Pet Insurance2026-08-07
Hi Geoffrey! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The customer service reps are always really wonderful and helpful and the insurance policies offered are excellent in comparison to other companies. I've never had a single issue on the few years I've had my policy.
Reply from MetLife Pet Insurance2026-08-07
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hi Larry! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Fast processing, a LOT faster than before actually so thank you for making the change!
Reply from MetLife Pet Insurance2026-08-07
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
A few hiccups but once everything verified has been very easy to submit claims.
Reply from MetLife Pet Insurance2026-08-07
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The claim experience has definitely gotten better and faster. MetLife does a great job with reviewing the claim in a timely manner and reaching out if anything is missing.
Reply from MetLife Pet Insurance2026-08-07
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Stephen! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I specifically increased my MetLife Pet policy limit to $10,000 at renewal after my French Bulldog’s first expensive spine surgery. I did this so a recurrence would be covered under the higher limit. No one explained to me at the time of the increase that the new limit would not apply to a condition that had already started under the previous policy.
When he needed the same surgery again, MetLife only paid $5,000, citing their Continuous Coverage rule. I paid significantly higher premiums (roughly double) for coverage that did not actually protect me for this known issue. If I had been told this limitation upfront, I never would have increased the limit or paid the higher premium.
After more than $13,000 in surgery costs plus end-of-life expenses, I was left with a massive out-of-pocket bill. When I tried to appeal the partial payment, I was told I couldn’t appeal because the claim was “approved” for $5,000. I feel completely misled and scammed by how this was handled. They are scammers, I do not recommend this company.
Reply from MetLife Pet Insurance2026-08-07
Hello, Drea. We are deeply sorry to hear about your recent loss. Our thoughts are with you during this difficult time. We understand your frustrations regarding your experience with MetLife Pet Insurance. Please email us directly, with your contact information, at [email protected] and a team member will reach out to you directly. Thank you.
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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