MetLife was founded over 150 years ago to help families navigate life’s twists and turns with financial protection. But then in 2020 we realized something: who rounds out a family better than our pets? And thus- MetLife Pet Insurance was born.Backed by a group of pet lovers determined to treat your pets as if they were our own, MetLife Pet Insurance strives to help you make sure your furry family members are protected. Our comprehensive pet insurance policies for dogs and cats help you cover the cost of injuries, illnesses, pet meds, holistic care, emergencies and more- allowing pet owners to help give their pets the best care possible. We also offer a unique family plan,1 which allows pet parents to cover up to three pets on one policy, and even offer a 0-day waiting period on accidents and optional Preventive Care benefits.2 That means no matter what your pets are getting into, they can be protected by midnight on the very same day you enroll in a policy. This commitment to helping provide pet parents with the best pet insurance possible, may be part of why MetLife Pet Insurance has won the “Pet Insurance of the Year” award 4 years in a row. 3But that’s not all. Here at MetLife Pet, our passion for animals extends beyond the home. That’s why in addition to offering cost-effective pet insurance for dogs and cats, we also work with hundreds of animal shelters across the country to help our furry friends find their forever homes. Because at MetLife Pet, our pets are more than just animals. They’re family. 1 Coverage options may be limited for certain ages. 2 Family plan policies are limited to dogs age 12 and under and cats age 14 and under. Multi-policy discount is not available with Family Plans.3 “2022, 2023, 2024 Pet Insurance of the Year Award” Winners, Pet Independent Innovation AwardsPet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois). ©2025 MetLife Services and Solutions, LLC. All Rights Reserved. L4805429[exp0927][All States and][No Territories]
Written by the business, not verified by us.MetLife Pet Insurance (metlifepetinsurance.com) has a 4.7 out of 5 rating on OK.one, based on 294 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 87% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the platform is very user-friendly, making the submission of claims completely seamless. Consumers note that reimbursements are issued rapidly, which brings immense relief during stressful veterinary visits. Many people also appreciate that support representatives are remarkably helpful, polite, and professional when contacted. However, some people mentioned frustrations regarding unexpected claim denials related to specific coverage rules. Some reviewers experienced difficulties when trying to appeal partial payments or obtain clear explanations from staff. A few consumers expressed dissatisfaction with how certain preexisting conditions and routine care costs are handled.
Auto-generated from all reviews of this business. For reference only.Fast claim reimbursement. Zelle to bank account is a great option
Hello, Lisa! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
You've done everything you said you were going to do so far And you've done it in a timely manner And I thank you
Hello, Samuel! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
MetLife is very easy to register claims and very prompt. I highly recommend for your pet.
Hello, BK! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Annie made this very easy and supported my situation and escalated to the right team to get it resolved. The quick deposit after submitting a claim is also amazing.
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Website is easy to use. Filing a claim is simple with just a photo of vet bill and services. Claims are processed in a couple days and money is directly deposited into my account.
Hello, Mark! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Claim was processed quickly and refund direct deposited. The app is easy to work with as well. I can’t recommend MetLife enough for pet insurance!
Hello, Nichole! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Fast reimbursement and easy claims process
Hello Anthony! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The process was very easy to submit a claim and reimbursement was very quick. Pleased with the MetLife Pet insurance experience.
Hi! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Haven't used the insurance to give review.
Hello, Michele. Our team would be happy to answer any questions or concerns you may have regarding your experience with MetLife Pet Insurance. Please email us directly, with your contact information, at [email protected] and a team member will reach out to you directly. Thank you!
Hello Slavik! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy to sign up
Hello, Melanie! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Good to go easy to do
Hello William! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easiness of buying process, price, great coverage.
Hello Jake! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Really easy to set up. Googled which was the best insurance for my new pet and this one came up.
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Pleased with the people friendly experience of processing my claims.
Hello, Jean! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Christopher! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I am new to the pet insurance game, I am very happy with how MetLife has handled all the claims for my new puppy. They process everything quickly and make it easy to work with them. I recommend MetLife for your pet insurance.
Hello, cZ! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Was easy to read and sign up and the price was affordable!
Hello, Susan! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Process is easy. Waiting time is not too long. Zelle payment is instant. Great service!
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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