Xiaomi Corporation is a Chinese multinational electronics company founded in April 2010 and headquartered in Beijing. Xiaomi makes and invests in smartphones, mobile apps, laptops, home appliances, bags, shoes, consumer electronics, and many other products.
Written by the business, not verified by us.
Is Xiaomi Global legit?
Xiaomi Global (mi.com) has a 2.7 out of 5 rating on OK.one, based on 404 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 50% give 1 star; The business has replied to 4% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall, expressing deep frustration with the brand. Many people were dissatisfied with the customer service, complaining about unhelpful support, broken promises, and lengthy repair delays. Consumers also reported frustrating hardware flaws, intrusive advertisements, software bugs, and unexpected device failures after just a few months of use.
Some reviewers were happy with the overall device performance, praising the bright displays and smooth everyday functionality for the price. A few other people also felt that the cameras took clean photos and that the devices offered good value for budget buyers.
Auto-generated from all reviews of this business. For reference only.
I had their phone and its just 4 year old it died while it was in my pocket and last time i use it was working fine but then it never turned on again i get it checked to the expert and they said its motherboard is not working. I also had their earbuds and less then a year they are dead one died after 6 months without any cause and 2nd one is running for 2-3 minutes on full charge.
Bought it from their official store. I had one before from realme and I lost them they worked well for 3 years and was cheap from them. Also had an 5 year old infinix phone its working fine till now.
This phone is a classic case of "you get what you pay for," and honestly, I still feel overcharged.
The UI is unbearable.
Build quality is questionable. After three months, the back panel creaks when I squeeze it, and the charging port has become loose. I've also noticed significant lag when switching between basic apps (Chrome and WhatsApp), which is unacceptable for a "new" device.
Bottom line: Save your money. The constant ad bombardment and subpar performance make this feel more like a downgrade than an upgrade. Never again.
Yesterday my phone lost all memories and I type my password several times but not unlock. Later I switched off and on the phone my all data is lost. Such a bull shit people made this phone, Redmi makera learn from Samsung employees Bathroom that is the qualification for your Redmi
This is not a phone, not a play device neither for those who are interested, it is only an advertising device.
Whatever app you open, you spend more time in watching and trying to avoid advertisements. 80% of the apps are unusable because infected by advertising, third party apps are ok. Even file management app is infected. One pairs less in the purchase but pays ten times more through lost advertisement time. Don't buy!
HyperOS update broke mobile data on Redmi Note 15 Pro+ & unusable settings app
Recent update on my Redmi Note 15 Pro+ to HyperOS (3.0.1), completely broke my mobile data connection. While Wi-Fi works, cellular data fails entirely.
To make matters worse, attempting to access Settings > SIM cards > APN causes the UI to crash/flicker and jump back continuously. Standard system functions like downloading the latest OS package from "About Phone" or launching settings activities are unresponsive or crash.
The SIM card works perfectly in other non-Xiaomi devices, confirming this is strictly a corrupted OS update issue from Xiaomi. On top of this, trying to navigate system recovery or Mi Account recovery is unnecessarily painful and convoluted.
Selling phones with buggy updates that break basic connectivity—and offering no simple in-system recovery mechanism—is unacceptable for a flagship-tier device. Would not recommend until Xiaomi fixes their software stability.
Just got my Xiaomi electric scooter 6 max and it only does 15km/h on mode D oh my god where do I even get on it? At least 20 and S at 25km/h and on the Xiaomi Home app they have removed cruise control update the software again and add 20km/h on mode D and take back Cruise Control idiots and extend the range from 45km range too 70 on 25km/h such a nice new powerful scooter should have the most pathetic features If i had known about this before I would never buy it!!!!👎👎👎
I ordered an e scooter for my son, I was worried after seeing some of the reviews but there was no need too. From start to finish the the experience was 5 star. Highly recommended
Just don’t bother! Everything about this company is awful. I bought a band 9 active that just wouldn’t pair with the app. I eventually found an online chat function that drove me to despair! Finally I asked for them to arrange a return as it was impossible to do this online as the return button took you somewhere completely irrelevant. I then got the most ridiculous email. When I have calmed down and regained my strength I’ll tackle that. Please learn from my experience and just don’t bother.
SCAMMERS!!! They just keep wasting your time without actually providing help. More than two months have passed since I got scammed by them. I paid for an order that I never received. All they do is create an illusion of help and care for their customers. I already provided all the possible data, but I still didn't get my money back. Why? Because they are fooling people. If you are planning to buy something here, think twice!
Order 5260418980720713
Cosmetic damage on Xiaomi 5 pro scooter and difficult to contact customer service
I ordered a Xiaomi 5 pro scooter directly from Xiaomi UK store on Monday 13th July, and it arrived Wednesday 19th of July.
When I opened it, the escooter was full of cosmetic damage, from one deep scratch to the frame of the scooter alongside other scratches where the label that has the scooter's information on the frame, to marks on the handle, to green/grey paint marks on the stem of the scooter.
I really believe that I was sent a used unit instead of brand new one, or that they have really horrible quality control. This is my first time buying a Xiaomi product having previously being interested in buying one of their phones. This is worst first impression I had with a company.
I emailed their support, having to google their actual email (I found it through their official twitter/X profile because why would you list it on your website like every other company on earth and make your customer's life easier!) as the form that they have on their website when you click "email support" wouldn't let me submit the form and it is really horrible. For example, when you have the chose the product you are referencing you have to go through over at a hundred different products to find your specific one, and when you type in the name of your product the search feature doesn't work. I had to refresh the form several times before giving up in frustration as I had to scroll through the all the products that Xiaomi made to find my one, and googling their email address.
It is almost like they make it as difficult as possible to contact them so you just give up!!
Xiaomi if you are reading this, this is my Order ID #5260714264260306
I will update this review if I have any response from them.
Do not buy one of their phones. I have a Redmi Note 14 and every time I switch it off or download a system update it goes into an endless boot loop. I have just downloaded their latest update and an hour later it is still rebooting. I refuse to use the “Wipe Data” option as the last time that I did this, despite doing a backup, it lost a significant amount of my stuff. My advice, for what it’s worth, pay twice the price and get a phone that works. Xiaomi are not interested in fixing my problem as I bought the phone off the internet. As for their MI Assistant software, that’s worse. Download instructions in Chinese and can’t download to my Windows 11 PC. Absolutely beyond rubbish
What a surprise! I got a Xiaomi Redmi Note 11 Pro 5G on Christmas in 2022, and it's almost as fast as brand new. Sometimes even better than Samsung. It's cheap with high performance and durability. The only problem is it is sometimes ghost touching (clicking on its own). Xiaomi is one of the best Android companies ever!
How Xiaomi Treats 8-Year Loyal Customers: Broken Recovery, Zero Human Help, and Total Disrespect.
My old Mi 10T Pro broke down after 5 years of use due to a burned-out CPU. I went out and bought a Xiaomi 15T Pro. However, their customer support completely refused to restore access to my account along with my history, and simply told me to create a new one. I provided them with everything: photos of the device, the IMEI, and even my account login and password. The only issue was that I no longer had access to my old email address—which, by the way, I had updated a long time ago, but they completely ignored that and kept sending confirmation links to the deleted email.
I even reached out to them directly on Facebook, laid out all the facts and data, but they just ghosted me and ignored it completely.
It is an absolutely disgusting attitude towards customers. I paid good money for their product, yet I was expected to run after them and beg for a basic service like account recovery. I ended up selling the 15T Pro and bought an iPhone 17 Pro Max instead. I will never buy anything from Xiaomi ever again after experiencing such vile treatment of consumers
I bought the redmi buds 6 play model about four months ago, and honestly it's the worst device I've ever spent my money on. Even when it manages to connect to my phone via Bluetooth, it sometimes won't turn on unless I plug it into the charger, even if the battery is at 100%. Other times, it won't work at all, so I'm forced to unpair it. After that, the device doesn't even appear on my phone anymore. I also downloaded the brand's official app, but it didn't help at all. I completely wasted my money on this device.
Ladies and gentlemen, I won't tell you that Xiaomi products are bad quality, however, their customer care is the worst I have ever seen. My TV arrived with the wrong AC cable, and instead of sending me a cable. They gave me 2 options swap or refund. Initially I decided to go through a swap but when I learned that the whole process takes 2 weeks I changed my mind and I proceeded with a full refund.
They are absolutely useless.
Excellent Products – Very Disappointing After-Sales Support ⭐⭐⭐⭐⭐
I purchased three Xiaomi smartphones from an official Xiaomi retailer in Macau in October 2025. At the time of purchase, I was explicitly assured that the devices were covered by international warranty/service.
After only about 3.5 months, one of the devices developed a complete green-screen defect. I contacted Xiaomi Global, Xiaomi Germany and Xiaomi Macau/Hong Kong for assistance.
Despite months of communication, my case was never resolved. Instead, I was repeatedly referred between different Xiaomi entities, and in the end I had to pay for the repair myself.
The Macau Consumer Council (MCC) officially accepted my complaint and later informed me in writing that the retailer had not responded to its inquiries.
During the handling of my case, my personal data and my device IMEI were also forwarded twice to private email addresses. I have reported this incident to the competent data protection authority, where it is currently under review.
Xiaomi Global later sent me a written apology for the poor after-sales experience and the "data-related issues" in my case. While I appreciate the apology, no practical solution or compensation was ever offered.
I expected far better coordination, transparency and customer support from a global company.
I tried to unlock a phone and it was made extremely complicated. I downloaded Tool to unlock, had to verify email, had to be updated, link didn't work, searched for tool, was in Chinese, looked for english tool. had to change developer options on phone, I had to verify email, change password, new password, not working on tool, retrieve password need data I dont have.
Think China is even worse than US companies.
Absolutely terrible experience. I bought a brand new Xiaomi 15T Pro and after only one month the fingerprint sensor stopped working. The phone was sent to DIL REPAIR twice under warranty, and after both “repairs” the issue still existed — the second time the fingerprint sensor did not even work during the first setup after receiving the phone back.
I have spent more time sending the phone for repair and waiting for it to return than actually using it. Completely unacceptable service quality and extremely unprofessional repair center. I was also informed by customer support that after the second failed repair I should be eligible for a replacement or refund, yet the whole process has been a nightmare.
Very disappointed with both the repair service and overall customer support.
Xiaomi AI department is cheating its customers. It is offering plans starting from 60M tokens per month, and after a little work, they completely deplete your credit. 60M tokens in about 30 min!!!
Xiaomi
Xiaomi UK
Apple
HONOR
Samsung
OPPO
XIAOMI STORE FRANCE 
Huawei Technologies